Client Services Specialist
Job Summary
sFOX operates as a prime dealer connecting liquidity from various sources into a single platform, offering exceptional trading services to clients for improved capital efficiency. The platform utilizes a smart routing algorithm to optimize trade performance on a global scale while prioritizing investor protection and reliability.
Established in 2014 and supported by prominent investors, sFOX aims to democratize financial markets worldwide and is seeking skilled individuals to join its rapidly expanding team.
The Role
Client Services Specialists at sFOX act as the main point of contact for customers and play a pivotal role in ensuring outstanding customer service. They bridge the gap between Sales, Compliance, and Operations teams, maintaining a customer-centric approach that upholds the company's exceptional reputation.
Responsibilities:
- Provide top-notch customer service via phone and various communication channels by promptly addressing client requests and anticipating their needs
- Resolve customer issues efficiently by analyzing problems and offering appropriate solutions in a timely manner
- Interact with clients directly to detect potential fraudulent activities and complete thorough customer onboarding processes
- Collaborate effectively with internal departments to address customer inquiries promptly
- Utilize available resources to interpret and resolve customer queries accurately
- Exhibit strong interpersonal skills to handle challenging calls with professionalism
Requirements:
- Minimum of 2 years of customer service experience through phone, email, and chat platforms
- Proficient time management skills to address client inquiries promptly and effectively
- Excellent verbal and written communication abilities
- Strong collaboration skills with the ability to work across teams
- Solid organizational and problems-solving capabilities
Preferred Skills:
- Proficiency in Excel
- Knowledge or experience with AML compliance regulations
- Background in trading firms, payment processing, or cryptocurrency industry
sFOX values diversity in its workforce and is dedicated to being an equal opportunity employer, making employment decisions based on merit without regard to various protected characteristics.