Content Writer Internship, Global Customer Experience
About the Company:
Circle operates in the financial technology space within the evolving landscape of digital currency. By facilitating global, efficient, and cost-effective transactions, Circle enables new possibilities for payments, commerce, and markets to drive economic growth and inclusivity. The company's infrastructure, including USDC, a blockchain-based stablecoin, empowers businesses, institutions, and developers to leverage these advancements for the future of money and technology.
Joining Our Team:
Circle prioritizes transparency and reliability in all endeavors. With an expanding presence in prominent regions globally, achieving speed and effectiveness drives our progression. Our team embodies values of Multistakeholder engagement, Mindfulness, pursuit of Excellence, and High Integrity. Operating remotely, we thrive on collective strengths, fostering a versatile and diverse work environment that champions innovative ideas and shared ownership.
What You Will Do:
Circle seeks a skilled writer to embark on a journey in the digital currency realm as part of our Customer Care team. In this role, you will play a key role in revamping Circle's content experience, ensuring both customers and internal teams access essential information for success. The internship will involve contributing significantly to the development of our customer help center, allowing you to shape design strategies and determine content metrics to track. Your primary responsibility will involve meticulously creating content to serve varied purposes.
Upon completion of the internship, you will have developed a portfolio of published works and gained valuable experience collaborating with a global team.
Key Responsibilities:
- Crafting supportive content for customer needs
- Developing content solutions for internal teams
- Creating content briefs and outlines
- Enhancing existing content to align with brand guidelines
- Conducting detailed research to identify content gaps
- Participating in decision-making on tracked metrics for improved performance
- Contributing to the design process without the need for design expertise
Core Values:
Embrace Circle's core values by:
- Multistakeholder: Dedication to customers, shareholders, employees, and communities
- Mindful: Prioritizing respect, active listening, and attention to detail
- Driven by Excellence: Relentlessly pursuing customer success and exceptional quality
- High Integrity: Upholding transparent, ethical communication and conduct
What We Look for:
Ideal candidate profile includes:
- Proficiency in Spanish and American English
- Writing experience with strong grammatical skills
- Ability to conduct research and create content briefs
- Expertise in fact-checking and familiarity with Apple MacOS
- Positive demeanor and enthusiasm for learning
- Attention to detail, organizational proficiency, and receptiveness to feedback
- Interest in SEO principles and the crypto industry will be beneficial but not mandatory
Additional Details:
- Immediate PERM sponsorship eligibility for suitable candidates
Note: Compensation details are tailored to the Job location and may vary for other regions.
Circle is an advocate of equal opportunities and upholds diversity practices without discrimination based on race, religion, gender, age, marital status, or disability. Our commitment to transparency guides our compensation standards and philosophies.