Job Description: Binance is a leading global provider of blockchain ecosystem and cryptocurrency infrastructure. We offer a range of financial products, including the world's largest digital-asset exchange.

Our mission is to advance cryptocurrency adoption and promote financial freedom.

If you're seeking a fast-paced, purpose-driven organization where endless learning and growth opportunities are available, Binance is the ideal place for you.

We attach great importance to customer support. Our goal is to provide a platform where our users receive exceptional support, with prompt responses, accurate information, and high-quality service.

Customer support channels include a ticketing system and live chat, and encompass handling user inquiries, addressing complaints, and verifying user identities for our renowned cryptocurrency exchange platform.

Support will be provided in both English and Spanish. Fluency in both languages is required for applicants.

Responsibilities:

Manage inbound calls, live chat, and other customer service channels
Provide reliable and comprehensive information
Adhere to communication procedures, guidelines, and policies
Collaborate with other teams to accurately document and address customer requests
Resolve complaints by offering appropriate solutions within established timeframes, and ensure follow-up for final resolution
Go the extra mile to engage and cater to customer needs

Requirements:

No prior customer service experience required, although previous experience in the financial industry is advantageous
Possess a college degree or higher education
Must be a native Spanish speaker and have advanced proficiency in English
Demonstrate integrity, proactiveness, attention to detail, responsibility, and a strong team spirit
Capable of performing under pressure, with excellent communication skills and the ability to exceed expectations
Excellent passion for the customer service industry and willingness to work flexible shifts
Excitement for the crypto industry

Working at Binance: • Join the world's leading blockchain ecosystem and gain access to excellent career development opportunities • Collaborate with a diverse team of exceptional talent, in an environment where learning and growth never ceases • Take on fast-paced, challenging, and innovative projects • Be part of a truly global organization, work with international teams, and experience a flat organizational structure • Competitive salary and benefits package • Enjoy work-life balance with flexible working hours and a casual dress code

Find out more about how Binancians embody the organization's core values, fostering a unified culture that encourages collaboration, excellence, and growth by clicking here

Apply today to be part of the Web3 revolution!

Binance is an equal opportunity employer. We firmly believe that a diverse workforce is essential to our success.

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Spanish Jobs

Customer Service Representative (Spanish/English)