Customer Experience Associate with German and English, Bulgaria

Sofia, Bulgaria
Full time
Office
Compensation is not specified
Role
Customer service
Description

Job Responsibilities:

  • Demonstrates honesty, integrity, and knowledge to uphold and enhance the company's culture, values, and mission.
  • Handles incoming and outgoing communications with current and potential customers.
  • Evaluates customers' requirements to ensure satisfaction.
  • Resolves product or service issues by identifying the root cause, explaining solutions, and ensuring resolution.
  • Adheres to communication protocols with internal and external customers.
  • Achieves personal and team performance targets.
  • Updates customer records and provides recommendations for products or services.
  • Prepares reports based on customer information as needed.
  • Collaborates with team members and other departments to deliver quality customer service.
  • Manages changes and goes the extra mile to engage customers.
  • Executes additional tasks related to the above responsibilities.

Job Requirements:

  • High school diploma required.
  • Must be located in Sofia.
  • Previous experience in a customer support role is essential; fintech experience is preferred but not mandatory.
  • Understanding of the company’s business, technical aspects, and organizational structure.
  • Effective communication skills with the ability to interact both internally and externally.
  • Strong organizational, decision-making, and problem-solving skills, as well as the capacity to work independently and in a team.
  • Displays integrity, initiative, discretion, and respect for others.
  • Interest in financial technologies and services with the motivation to excel in the role.
  • Proficiency in English and German languages.
  • Computer literacy is a must.

Life @ Company:

  • Encourages employees to think big and explore new opportunities with a supportive team.
  • Offers a transformative and dynamic work environment promoting innovation and solution-driven thinking.
  • Supports personal and professional growth through skill development opportunities.
  • Emphasizes teamwork and collaboration to achieve common goals.
  • Strives for Cryptocurrency adoption in diverse settings.

Benefits:

  • Competitive salary.
  • Medical insurance with coverage for dependents.
  • Generous annual leave entitlements.
  • Work flexibility options including flexible hours and hybrid/remote setups.
  • Internal mobility program and career development opportunities.
  • Employee benefits like a company visa card.

About the Company:

  • Founded in 2016, the company serves a global customer base and focuses on accelerating cryptocurrency adoption through innovation.
  • Committed to creating a diverse and inclusive workplace where opportunities are offered transparently.
  • Values diversity and seeks candidates with varied backgrounds and skills to strengthen the team.

Additional Notes:

  • Personal data shared will be used only for recruitment purposes.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified

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