Customer Experience Associate with German and English, Bulgaria

Job Responsibilities:

• Demonstrates honesty, integrity, and knowledge to uphold and enhance the company's culture, values, and mission.
• Handles incoming and outgoing communications with current and potential customers.
• Evaluates customers' requirements to ensure satisfaction.
• Resolves product or service issues by identifying the root cause, explaining solutions, and ensuring resolution.
• Adheres to communication protocols with internal and external customers.
• Achieves personal and team performance targets.
• Updates customer records and provides recommendations for products or services.
• Prepares reports based on customer information as needed.
• Collaborates with team members and other departments to deliver quality customer service.
• Manages changes and goes the extra mile to engage customers.
• Executes additional tasks related to the above responsibilities.

Job Requirements:

• High school diploma required.
• Must be located in Sofia.
• Previous experience in a customer support role is essential; fintech experience is preferred but not mandatory.
• Understanding of the company’s business, technical aspects, and organizational structure.
• Effective communication skills with the ability to interact both internally and externally.
• Strong organizational, decision-making, and problem-solving skills, as well as the capacity to work independently and in a team.
• Displays integrity, initiative, discretion, and respect for others.
• Interest in financial technologies and services with the motivation to excel in the role.
• Proficiency in English and German languages.
• Computer literacy is a must.

Life @ Company:

• Encourages employees to think big and explore new opportunities with a supportive team.
• Offers a transformative and dynamic work environment promoting innovation and solution-driven thinking.
• Supports personal and professional growth through skill development opportunities.
• Emphasizes teamwork and collaboration to achieve common goals.
• Strives for Cryptocurrency adoption in diverse settings.

Benefits:

• Competitive salary.
• Medical insurance with coverage for dependents.
• Generous annual leave entitlements.
• Work flexibility options including flexible hours and hybrid/remote setups.
• Internal mobility program and career development opportunities.
• Employee benefits like a company visa card.

About the Company:

• Founded in 2016, the company serves a global customer base and focuses on accelerating cryptocurrency adoption through innovation.
• Committed to creating a diverse and inclusive workplace where opportunities are offered transparently.
• Values diversity and seeks candidates with varied backgrounds and skills to strengthen the team.

Additional Notes:

• Personal data shared will be used only for recruitment purposes.