Customer Service Agent (Germany speaking)

Status
Full time
Remote
Compensation is not specified
Role
Customer service
Description

At SwissBorg, our goal is to create a range of investment experiences that empower individuals to redefine wealth. With over 880,000 verified users on our platform, we offer competitive pricing and liquidity for purchasing over 300 cryptocurrencies with 15 fiat currencies. Users can earn yield, diversify portfolios with themed crypto bundles, and access exclusive alpha investment opportunities. Our community is growing fast, holding over $1.9 billion in assets on the platform and boasting over 55,000 premium users.

Join us in shaping the future of finance, pushing boundaries, and revolutionizing how people manage their wealth. Whether you're in Austria, Taiwan, or elsewhere, and regardless of your portfolio size, SwissBorg equips you with top-notch tools to navigate digital currencies and manage your wealth efficiently.

Join our team to be part of the financial revolution!

We are seeking a German-speaking Customer Service Agent to join our Community Success team. If you are a dedicated and experienced customer service professional who enjoys helping others and strives to understand their needs, this is a fantastic opportunity to be part of the evolving financial landscape.

Responsibilities:

  • Provide exceptional customer support to community members in both German and English.
  • Assist users through various communication channels such as email, phone, and chat.
  • Work flexible shifts to ensure continuous customer support.
  • Engage in occasional side projects or tasks as needed.
  • Collaborate effectively with the team and share user feedback to enhance products and processes.
  • Report and document bugs to assist development teams.
  • Immerse yourself in the product and the crypto world.

Requirements:

  • Fluent in English and German (additional languages like French or Spanish are advantageous).
  • Experience in customer-centric roles.
  • Excellent listening skills and a knack for understanding customer needs.
  • Proficiency in customer support platforms like Zendesk or Freshdesk.
  • Strong problem-solving abilities and a proactive approach to process improvement.
  • Personal or professional exposure to Crypto or the blockchain ecosystem.

Benefits:

  • Build your dream career with ample learning opportunities.
  • Collaborate with experts across various domains.
  • Merit-based BORG bonus system.
  • Flexible work hours.
  • Generous vacation days plus local holidays.
  • Provided with a MacBook and cutting-edge tech stack.
  • Participation in annual company and team retreats for team building.
  • Continuous learning and development prospects.

Keen on the job but don't meet all requirements? Go ahead and apply – you might offer skills we didn't realize we needed.

SwissBorg embraces diversity and values diverse perspectives for enhanced outcomes. We are committed to fostering an inclusive culture and encourage applications from all backgrounds. Familiarize yourself with our product, recent developments, and company updates to build a strong application. Our hiring process may involve AI tools to support recruitment tasks but final decisions are made by humans. Contact us for more details on data processing.

Skills Required
Avatar
Swissborg
Company size
Not specified
Location
United States
Description
Not specified
Status

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