Customer Service Representative (French)

Status
Europe +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Join our dynamic team at a leading global blockchain ecosystem famed for being the force behind the world’s largest cryptocurrency exchange. Our platform is trusted by millions worldwide for our industry-leading security, transparency, speed, liquidity, and wide range of digital-asset services. We are on a mission to leverage the power of digital assets and blockchain technology to create an inclusive financial environment that fosters financial freedom and access for individuals globally.

We are currently looking for individuals to join our Customer Service team, where delivering exceptional support to our users is our top priority. In this role, you will engage with clients through live chat and other online channels to ensure they receive prompt, accurate, and comprehensive assistance. You will handle customer queries, complaints, and identification processes on our cutting-edge cryptocurrency exchange platform. We are seeking individuals who are empathetic, great communicators, and adept problem solvers to advocate for our customers and collect valuable feedback, striving to maintain high service standards and customer satisfaction.

Responsibilities:

  • Manage high-volume live chat interactions and other online channels
  • Provide precise, relevant, and detailed information to users
  • Adhere to communication procedures, guidelines, and policies
  • Assist other departments with client interactions and document customer requests accurately
  • Efficiently address complaints, offer appropriate solutions within given timeframes, and ensure resolutions are secured
  • Demonstrate a commitment to engaging customers proactively

Requirements:

  • Minimum of 1 year of customer service experience, preferably in finance or E-commerce
  • College degree or higher education qualification
  • Must be a native French speaker with advanced proficiency in English to support users effectively
  • Previous experience in cross-functional support would be beneficial
  • Strong integrity, proactive nature, responsible attitude, and team-oriented spirit
  • Ability to work effectively under pressure, possess strong communication skills, and constantly strive to exceed expectations
  • Enthusiasm for customer service and willingness to work varying shifts
  • Positive outlook on the crypto industry

Join us and be part of a forward-thinking organization where you will have the opportunity to shape the future within a user-centric global team. You can look forward to unique projects in a fast-paced, innovative environment, career growth prospects, and continuous learning opportunities, competitively remunerated with company benefits. Additionally, we offer a work-from-home arrangement, subject to the nature of the team's work.

We are an equal opportunity employer and believe that diversity is key to our success. By applying for this role, you acknowledge that you have read and accepted our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

More Full-time Jobs

Show more

Support Agent

Part time
Remote
We are looking for a Support Agent to join our team at EasyBit. The ideal candidate should have a strong understanding of cryptocurrency and blockchain fundamentals, along with excellent communication skills in both English and Russian. In this role, you will be responsible for monitoring support systems, responding to client inquiries, resolving issues related to orders via our internal dashboard, and escalating complex cases to the appropriate team when necessary.
We are particularly interested in candidates with prior experience in customer support or the crypto industry, as this will be considered a strong advantage, proficiency in additional languages (such as Russian) will also be considered an advantage.. If you are proactive, detail-oriented, and comfortable working in a fast-paced environment, we would love to hear from you.
400-800
Monthly
See details

Recruiter, Marketer, Advertiser, Business Developer

Part time
Remote
We are building a company and looking for people who want to grow with it
Open roles
- Marketer
- Business Developer
- Recruiter
- Advertiser
Requirements
- Clear natural English communication without translators or AI
- Professional fast and reliable
- Fluent in your native language
If you want to be part of something early and actually make an impact — reach out
Payment in Crypto
500-1,000
Monthly
See details

Social media manager

Full time
Remote
Just as the job description say's, you will work as a social media manager, and help me meet daily target's without fail. You must show your willingness to work 
Payment in Crypto
1,000
Monthly
See details

Growth Manager

Almaty, Kazakhstan
Almaty, Kazakhstan
Full time
Office
Growth Manager
Why work at Higgsfield AI?
🧩 Higgsfield AI is one of the fastest-growing GenAI startups in the world — top-1 globally by growth, #1 Video AI in the U.S.
Our users already include Elon Musk, Madonna, Snoop Dogg, and Will Smith. In just 8 weeks we shipped 12 releases, reached 11M users and generated over 1.2B social impressions.
We just raised $50M Series A to scale even faster. This is your chance to join early — when the team is still small but strong — and make your mark on the next GenAI decacorn.
What Growth Means at Higgsfield
At Higgsfield, growth is about distribution and revenue, not branding or theory.
A Growth Manager here is a high-agency operator who:
Finds and unlocks scalable distribution channels
Moves fast with imperfect data
Automates anything repeatable
Negotiates deals that compound over time
Takes full ownership of outcomes
This is a hands-on execution role. You will build, test, break, fix, and scale.
What You Will Do
Creator & Partner Growth
Source, evaluate, and onboard creators who can drive high-quality users
Build and negotiate creator partnerships (affiliate, revenue share, performance-based deals)
Run creator campaigns end-to-end: outreach → deal → launch → optimization
Build long-term relationships with creators, not one-off placements
 
Prioritize volume with intent — not spam
Important:
You are not managing Higgsfield’s own YouTube or social channels.
Your job is growth through external creators and their audiences.
YouTube Growth (Primary Focus)
Own YouTube as a distribution channel through creator collaborations
Drive traffic and usage via creator-generated content
Measure success by output and impact, not vanity metrics
Primary KPI:
Number of new unique creator videos generated per month
Analytics & Decision-Making
Build simple but effective models in Excel / Google Sheets
Estimate traffic, conversions, and revenue impact
Decide which creators, formats, and deals to scale or cut
Turn messy, incomplete data into clear execution decisions
Automation & Scale
Automate creator discovery, outreach, tracking, and reporting.
Build lightweight systems using tools like Sheets, Zapier, Apify, Instantly, CRMs, APIs, or scripts.
Reduce manual work and increase throughput.
Execution & Experimentation
Run fast experiments across platforms (YouTube, TikTok, Instagram, X).
Test formats, incentives, and deal structures.
Learn quickly and iterate.
There is no separation between “creative” and “technical.” One person owns the full cycle.
Who We’re Looking For
We’re looking for smart, high-energy— not perfect resumes.
You should have:
Strong English (spoken and written)
Strong communication and persuasion skills
Comfort working with numbers, spreadsheets, and assumptions
Ability to work independently without hand-holding
High agency, ownership mindset, and bias toward action
Emotional intelligence and confidence in negotiations
Willingness to operate in a fast-paced, high-intensity environment
Russian is required. English is required.
Backgrounds that often do well:
Growth, partnerships, or business development
Sales or performance-driven marketing
Early startup operators or founders
Engineering or computer science backgrounds
Consulting, analytics, or finance with strong execution bias
A technical background is a plus, not a requirement.
Level & Compensation
- All hires join formally at a junior level, regardless of prior experience
- Starting compensation is competitive and paid in USD
- Exceptional candidates with standout B2C or founding-level growth experience may be considered individually
Onboarding & Expectations
Onboarding lasts ~1 week
You receive a playbook and immediate ownership
Very little babysitting — autonomy is expected
From week two, you are expected to operate independently
This role requires high energy, fast thinking, and resilience.
Work Format
On-site only (Almaty office)
No remote or hybrid setup
Full immersion into the team and product is essential
 
This Role Is NOT a Fit If You:
Prefer strategy over execution
Avoid spreadsheets, metrics, or accountability
Need detailed step-by-step instructions
Are uncomfortable negotiating or pushing back
Expect predictable hours or a 9–5 schedule
Prefer low-intensity environments
Working Hours
This is a high-intensity role with a non-standard schedule.
Workdays: Monday–Saturday (6 days per week)
The working day is aligned with global creators and partners and includes late hours - from 2 pm till 2 am Almaty time.
Expect a high workload and a fast execution pace
This role is best suited for candidates who:
Are comfortable working evenings and nights
Can sustain focus in a high-output environment
Are motivated by speed, ownership, and impact rather than fixed hours
This is not a 9–5 role, and the schedule should be considered carefully before applying.
Relocation & Office Setup
This is a fully on-site role based in Almaty, Kazakhstan.
Remote or hybrid work is not available
Candidates must be willing to relocate and work from the office full-time
The company provides relocation support, including:
Assistance with travel to Almaty
Support during the initial relocation period
Help with legal and administrative setup as needed
Relocation is considered an integral part of the role, as close in-office collaboration is essential for speed, learning, and impact.
What We Offer
Full-time role. Please note: we will not consider candidates planning to combine this role with other jobs.
On-site role in Almaty office. 
Long-term growth opportunity — we are looking for candidates interested in learning, growing, and building with the team. A minimum 1.5+ year commitment is expected.
Salary discussed during the interview process, paid in USD
Application deadline: ASAP
Steps:
Submit an application form and attach your CV
Zoom interview with a Hire5 Recruiter
Practical home task
Zoom interview with the founder
Get hired 🎉
 
1,000-2,000
Monthly
See details

Part-Time Support in Mexico | Chile | Colombia

Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.