Customer Service Representative (French)
Join our dynamic team at a leading global blockchain ecosystem famed for being the force behind the world’s largest cryptocurrency exchange. Our platform is trusted by millions worldwide for our industry-leading security, transparency, speed, liquidity, and wide range of digital-asset services. We are on a mission to leverage the power of digital assets and blockchain technology to create an inclusive financial environment that fosters financial freedom and access for individuals globally.
We are currently looking for individuals to join our Customer Service team, where delivering exceptional support to our users is our top priority. In this role, you will engage with clients through live chat and other online channels to ensure they receive prompt, accurate, and comprehensive assistance. You will handle customer queries, complaints, and identification processes on our cutting-edge cryptocurrency exchange platform. We are seeking individuals who are empathetic, great communicators, and adept problem solvers to advocate for our customers and collect valuable feedback, striving to maintain high service standards and customer satisfaction.
Responsibilities:
- Manage high-volume live chat interactions and other online channels
- Provide precise, relevant, and detailed information to users
- Adhere to communication procedures, guidelines, and policies
- Assist other departments with client interactions and document customer requests accurately
- Efficiently address complaints, offer appropriate solutions within given timeframes, and ensure resolutions are secured
- Demonstrate a commitment to engaging customers proactively
Requirements:
- Minimum of 1 year of customer service experience, preferably in finance or E-commerce
- College degree or higher education qualification
- Must be a native French speaker with advanced proficiency in English to support users effectively
- Previous experience in cross-functional support would be beneficial
- Strong integrity, proactive nature, responsible attitude, and team-oriented spirit
- Ability to work effectively under pressure, possess strong communication skills, and constantly strive to exceed expectations
- Enthusiasm for customer service and willingness to work varying shifts
- Positive outlook on the crypto industry
Join us and be part of a forward-thinking organization where you will have the opportunity to shape the future within a user-centric global team. You can look forward to unique projects in a fast-paced, innovative environment, career growth prospects, and continuous learning opportunities, competitively remunerated with company benefits. Additionally, we offer a work-from-home arrangement, subject to the nature of the team's work.
We are an equal opportunity employer and believe that diversity is key to our success. By applying for this role, you acknowledge that you have read and accepted our Candidate Privacy Notice.
