Customer Service Representative (Japanese Speaking)

Binance is a prominent player in the global blockchain ecosystem, known for operating the largest cryptocurrency exchange in the world in terms of trading volume and user base. With a strong presence in over 100 countries, we have earned the trust of more than 230 million individuals by prioritizing industry-leading security, transparent user fund practices, rapid trading engine performance, deep liquidity, and an extensive range of digital asset products. Our services span trading, finance, education, research, payments, institutional offerings, Web3 functionalities, and more. We harness the potential of digital assets and blockchain technology to establish an inclusive financial ecosystem that promotes financial freedom and enhances access to financial services for people worldwide.

Customer satisfaction is of utmost importance at Binance as we are a client-centric enterprise. We aim to create a supportive environment where users receive high-quality assistance characterized by prompt responses, accurate information, and efficient service delivery.

Customer support activities are primarily managed through a ticketing system and involve interactions with clients via live chat, phone calls, and email, encompassing customer inquiries, complaints, and identity verification processes related to our top-tier cryptocurrency exchange platform.

This role requires proficiency in both Japanese and English, and we are seeking candidates who possess expertise in these languages.

Responsibilities:

• Handling back office tickets and providing round-the-clock online customer support through enquiries and email responses.
• Addressing customer inquiries, offering advice and recommendations through email or online tools.
• Collaborating with other business units to liaise with customers, meticulously documenting customer requests and suggestions, and providing feedback through appropriate documentation.
• Managing customer complaints, special cases, and any ad hoc tasks that may arise within the scope of customer service.

Requirements:

• Possession of a college degree or higher educational qualification.
• Proficiency in English and Japanese; proficiency in other languages would be advantageous for effective collaboration within the organization.
• Minimum of 1 year of customer service experience, preferably in finance or e-commerce sectors; recent outstanding graduates are also encouraged to apply.
• High levels of honesty, integrity, proactiveness, and attention to detail, coupled with a strong sense of responsibility and teamwork.
• Ability to perform effectively under pressure, exhibit solid communication skills, and surpass expectations.
• Passion for the customer service industry and willingness to work flexible shifts, including night shifts.
• A positive attitude towards the cryptocurrency industry.

Why Binance

• Contribute to shaping the future with the premier blockchain ecosystem globally.
• Engage with world-class professionals in a global organization centered around user satisfaction with a flat hierarchy.
• Participate in dynamic, rapid projects with autonomy in an innovative setting.
• Fostering professional growth and ongoing learning opportunities in a results-driven environment.
• Competitive salary package and company benefits.
• Remote work arrangements (subject to business team requirements).

Binance is dedicated to being an equal opportunity employer, championing diversity as a key driver of our success.

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