Customer Service Representative - P2P (APAC)
Asia +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Responsibilities
- Serve as a key point of contact within the P2P market to address customer disputes professionally.
- Conduct investigations into trading activities and implement necessary measures to maintain marketplace security and prevent fraudulent practices.
- Establish a conducive culture and implement processes that align with business objectives related to customer service.
- Utilize Customer Insight and Root Cause Analytics to identify areas for product enhancement and present recommendations to stakeholders.
- Act as a liaison between customers and the organization, conveying their feedback and needs.
- Offer feedback through personalized development plans, coaching sessions, and growth opportunities.
- Oversee continuous customer and complainant surveys to gather updated information on customer experiences throughout all business segments.
- Share insights gained from complaints with internal teams, contractors, partners, and, if appropriate, the public.
Requirements
- Minimum of 1 year of customer-facing experience or customer service representative role.
- Proficiency in using IT tools for professional purposes and handling technical queries from customers.
- Excellent written communication skills and active listening abilities.
- Fluency in English is essential for collaborating with overseas partners; additional languages are a plus.
- Strong multitasking, prioritization, and time management skills.
- Knowledge of blockchain, cryptocurrency, and P2P payments is advantageous.
- Availability to work weekends, irregular hours, including night shifts.
- Preferably a Binance P2P user.
Working Environment
- Join a leading blockchain ecosystem offering extensive career growth opportunities.
- Collaborate with a diverse and talented workforce in a learning-focused environment.
- Engage in dynamic and challenging projects within a global and flat organizational structure.
- Receive competitive compensation and benefits.
- Enjoy flexibility in working hours, remote-first approach, and casual dress code.
General Information
- Discover more about the core values that drive the culture at Binance, fostering unity, collaboration, excellence, and development.
- Apply now to contribute to the evolution of Web3 technology.
- Binance supports diversity and is an equal opportunity employer.
- By applying, you affirm that you have read and accepted the Candidate Privacy Notice.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Young Moghul
US Based Customer Support Associate
Florida, USA
Florida, USA
Full time
Hybrid
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Karen Tan
Member Relations Executive
Singapore
Singapore
Full time
Office
Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Ambere Reeves
Digital Marketing
Full time
Remote
We are seeking a highly motivated and skilled Digital Marketing Specialist to join our team. The ideal candidate will have a strong background in sales and marketing, excellent customer service skills, accounting knowledge, and expertise in consulting services.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Nick Franklin
SMM manager (for Lending Defi)
Full time
Remote
Hi, I am Nick and decided to launch new lending Defi, we are looking for an experienced SMM manager.
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Payment in Crypto
Celeste Samsodien
Business Developer
Full time
Remote
Role Summary
Our Client requires a Business Development Executive with Crypto Experience for this full time 100% remote position.
Description:
KEY Difference Labs (KDL) is a premier blockchain accelerator based in Dubai, offering tailored support for startups across early and mature stages of development. Through its incubation and accelerator programs, KDL provides mentorship, resources, and strategic guidance to help projects succeed in the web3 ecosystem. With a focus on building lasting relationships, KDL connects startups with key industry players, including venture capital, technology providers, and exchanges.
Responsibilities:
Building Strategic Partnerships*: Identifying and cultivating relationships with industry leaders, technology providers, VCs, and other key stakeholders to enhance the accelerator's offerings and expand its network.
Recruiting Startups*: Actively reaching out to and engaging with promising startups, convincing them to join KDL's programs by showcasing the unique value and opportunities the accelerator provides.
*Securing Event Sponsorships*: Developing and pitching sponsorship opportunities for KDL's events, targeting companies and organizations that align with the accelerator’s mission and ensuring they receive value from their sponsorship.
This role is crucial for driving growth, expanding KDL's influence in the web3 ecosystem, and ensuring the success of its programs and events.
Qualification & Experience:
Bachelor’s degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain).
MBA or advanced degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain), could be considered as an advantage.
Proven record of generating leads and exceeding sales targets in a competitive environment.
Demonstrated ability to build strong relationships and inspire trust with clients.
Deep understanding of the cryptocurrency and blockchain landscape, including market trends, technologies, and regulatory environments.
Application Process:
Send your CV with reference
BDE/KDW
in the subject line to tara@kimcharris.com
Our Client requires a Business Development Executive with Crypto Experience for this full time 100% remote position.
Description:
KEY Difference Labs (KDL) is a premier blockchain accelerator based in Dubai, offering tailored support for startups across early and mature stages of development. Through its incubation and accelerator programs, KDL provides mentorship, resources, and strategic guidance to help projects succeed in the web3 ecosystem. With a focus on building lasting relationships, KDL connects startups with key industry players, including venture capital, technology providers, and exchanges.
Responsibilities:
Building Strategic Partnerships*: Identifying and cultivating relationships with industry leaders, technology providers, VCs, and other key stakeholders to enhance the accelerator's offerings and expand its network.
Recruiting Startups*: Actively reaching out to and engaging with promising startups, convincing them to join KDL's programs by showcasing the unique value and opportunities the accelerator provides.
*Securing Event Sponsorships*: Developing and pitching sponsorship opportunities for KDL's events, targeting companies and organizations that align with the accelerator’s mission and ensuring they receive value from their sponsorship.
This role is crucial for driving growth, expanding KDL's influence in the web3 ecosystem, and ensuring the success of its programs and events.
Qualification & Experience:
Bachelor’s degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain).
MBA or advanced degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain), could be considered as an advantage.
Proven record of generating leads and exceeding sales targets in a competitive environment.
Demonstrated ability to build strong relationships and inspire trust with clients.
Deep understanding of the cryptocurrency and blockchain landscape, including market trends, technologies, and regulatory environments.
Application Process:
Send your CV with reference
BDE/KDW
in the subject line to tara@kimcharris.com