Customer Service Representative - (Turkish/English)

Status
İstanbul, Türkiye
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance, a prominent global blockchain ecosystem and cryptocurrency infrastructure provider, is on a mission to accelerate cryptocurrency adoption and enhance the freedom of money.

If you seek a dynamic, purpose-oriented workplace where learning and advancement opportunities abound, Binance offers just that.

Outstanding customer support is a top priority for us, and we aim to establish a platform where users receive excellent support characterized by high quality, swift response times, and accurate information.

Support will be provided through a ticketing system and live chat, encompassing customer inquiries, complaints, and verification processes for our top-tier cryptocurrency exchange platform.

Applicants must possess proficiency in both Turkish and English.

This position is remote, allowing employees to work from home.

Responsibilities:

  • Address back-office tickets and handle live chat interactions, offering 24/7 online support and email responses to customers.
  • Respond to customer inquiries, guidance, and feedback via email or online tools.
  • Collaborate with other departments on customer-related tasks, accurately document requests and advice, and provide insights through documentation.
  • Manage customer complaints, special cases, and ad hoc duties.

Requirements:

  • Preferably new graduates with enthusiasm and drive, though having a college degree is a preferred but not obligatory.
  • Fluency in Turkish is essential, while intermediate English proficiency is desired.
  • Previous customer service experience, especially in finance or e-commerce, is advantageous.
  • Demonstrated honesty, integrity, proactivity, attention to detail, sense of responsibility, and teamwork.
  • Ability to thrive under pressure, strong communication skills, and a track record of surpassing expectations.
  • Passion for customer service and willingness to work varying shifts, including night shifts.

Join Binance:

  • Contribute to the world's primary blockchain ecosystem.
  • Collaborate with diverse, top-tier professionals in an environment conducive to learning and growth.
  • Tackle challenging, fast-paced projects.
  • Function within a global organization with a flat organizational structure and international teams.
  • Enjoy competitive compensation and benefits along with flexible working hours and a remote-first approach.
Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

More Full-time Jobs

Show more

Part-Time Support in United States

Part time
Remote
We’re looking for someone currently based in U.S to help us with occasional support tasks. This is not a full-time role — just light assistance, ranging from 10 minutes to 6 hours per month, with $500/month compensation.
500
Monthly
See details

Business Development Remote Commission-Based Web3

Part time
Remote
Legendary Managements Is Hiring BD Partners (Commission-Based)We’re expanding our Business Development (BD) team — and looking for sharp, well-connected Web3 operators who can help us drive serious growth by connecting us with real builders. 
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for: 
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For 
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based: 
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner. 
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy 
If your connections need real help scaling — we’re the team to call.
Payment in Crypto
4,000-7,000
Monthly
See details

Operation Manager (Crypto)

Ho Chi Minh, Vietnam
Ho Chi Minh, Vietnam
Full time
Remote
About the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role: 
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements: 
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
167-250
Monthly
See details

UI/UX Designer

Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
 
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
 
 
2. Create responsive mockups in Figma
 
 
3. Deliver clickable prototype + style guide
 
 
4. Collaborate with our developer for smooth handoff
 
 
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
 
 
2. Proficiency in Figma
 
 
3. Strong communication & fast turnaround
 
 
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
 
 
2. Share your portfolio (SaaS/dashboard preferred)
 
 
3. Include your email address
 
 
4. Mention your availability and estimated delivery time
 
 
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
1,000
Monthly
See details

Part-Time Support in Brazil

Part time
Remote
We're seeking someone currently based in Brazil to assist with occasional support tasks. This is a part-time role with light responsibilities—ranging from 10 minutes to 6 hours per month—offering $100/month in compensation. It's a long-term opportunity, expected to last over a year.
100
Monthly
See details