Customer Service Specialist (Hindi/ English)

Status
Asia +2
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance is an esteemed global blockchain and cryptocurrency infrastructure provider, specializing in a range of financial products including the world's biggest digital-asset exchange.

Our primary goal is to accelerate the adoption of cryptocurrencies and promote financial freedom.

If you are seeking a dynamic and purpose-driven organization that offers boundless opportunities for learning and growth, Binance is the perfect place for you.

Customer service is paramount to our client-centric business model. We aim to establish a platform where our users receive exceptional support characterized by high-quality guidance, swift response times, and accurate information.

Support services are carried out through ticketing systems and live chat, addressing various customer inquiries, complaints, and identity verification processes for our premier cryptocurrency trading platform

Efficient fluency in both Hindi/Urdu and English languages is essential as we mold our customer service team.

Responsibilities:

  • Manage back-office tickets and provide 24/7 online voice, email, and chat support to customers.
  • Handle customer queries, recommendations, and suggestions via multiple communication channels.
  • Collaborate with other departments in liaising with customers, accurately document customer interactions, and provide constructive feedback through documentation.
  • Address customer complaints and resolve special cases or ad-hoc tasks effectively.

Requirements:

  • Minimum of a Diploma or Degree.
  • Fluency in English and Hindi/Urdu is a prerequisite. Proficiency in other languages is advantageous for seamless collaboration within the organization.
  • A minimum of 1-year experience in customer service, with a preference for backgrounds in finance or e-commerce. Recent graduates with outstanding skills are encouraged to apply.
  • Strong moral integrity, proactiveness, meticulousness, diligence, and a collaborative mindset.
  • Ability to perform effectively under pressure, excellent communication skills, and a commitment to surpass expectations.
  • Enthusiastic about the customer service industry with a willingness to work varying shifts, including night shifts.
  • Positive outlook on the crypto industry.

Working at Binance

  • Join a global blockchain ecosystem that fosters continuous growth and presents exceptional career advancement prospects.
  • Work alongside a diverse and highly skilled team in a stimulating environment that offers unlimited learning opportunities.
  • Engage in challenging and dynamic projects within a fast-paced setting.
  • Experience a flat organizational structure and engage with international teams in a truly global organization.
  • Competitive compensation and benefits package.
  • Embrace flexible work hours, remote-first culture, and a casual dress code.

Apply today to be a part of the Web3 revolution!

Binance is dedicated to promoting equal employment opportunities as we believe that a diverse workforce is foundational to our triumph.

By applying for this job, you acknowledge that you have reviewed and agreed to our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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