Customer Support Engineer (329)
Status
Florianópolis, Brazil
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Want the opportunity to advance in your international career?
We are here to assist you!
Ubiminds is a company prioritizing its people, certified as a Great Place to Work, specializing in partnering with American software product companies to expand their development capabilities. We meticulously select the top 5% of Brazilian talent to support their LATAM strategies, offering a unique blend of staff augmentation and employer-of-record services.
One of our clients operates a SaaS platform that merges next-generation cloud cost management with FinOps. This company collects billing and usage data from various cloud, SaaS, and PaaS providers, organizes it according to customers' business structures in real-time, affording customers the ability to view information at varying levels of detail and time scales, ultimately aiding them in making well-informed business decisions.
Don't miss out on this opportunity to not only propel your international career but also join an innovative enterprise.
Challenge
Our client is currently in search of a talented Customer Support Engineer to join our dynamic team. The ideal candidate will have extensive experience in technical support, with a solid foundation in cloud technologies, particularly AWS (and preferably Azure and GCP) and Kubernetes.
This role necessitates exceptional analytical and problem-solving skills, in addition to the ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
Responsibilities
- Provide timely and efficient technical support internally and for customers, resolving issues and queries
- Become a product expert in connecting cost sources (AWS, GCP, Azure, MongoDB, Datadog, etc.) and Kubernetes, utilizing this expertise to aid customers, enhance documentation, and improve the product experience
- Assist customers in developing scripts and automation tools using APIs
- Develop and maintain scripts and automation tools using Python
- Stay abreast of industry trends and best practices, continuously learning and adapting to a fast-paced environment
- Offer feedback to the product and engineering teams to enhance product functionality and user experience
- Develop internal knowledge bases and training resources on common technical inquiries and problems
Requirements
Mandatory Skills:
- Proficient in advanced/fluent English with excellent written and verbal communication skills
- Ability to work 9-5 EST, with core hours in Eastern Timezone
- Significant experience as a technical support engineer, professional services engineer, or equivalent role
- Experience with supporting a B2B SaaS application
- Strong expertise in AWS services, with practical experience in identity and access management, plus proficiency in GCP and Azure
- Demonstrated experience in deploying and managing applications with Kubernetes, including EKS, GKE, and AKS
- Proficiency in Python or alternative scripting/programming languages
- Exceptional communication skills, capable of conveying technical concepts to varied audiences
- A committed learner and critical thinker, passionate about resolving complex technical challenges
Perks and Benefits
As a Customer Support Engineer @Ubiminds, you will:
- Be part of a product-based company, receiving the same benefits as full-time employees
- Receive comprehensive back-office support, from career guidance to HR and concierge services
- Enjoy our remote-first policy as part of our distributed team
- Receive a company-provided MacBook for work purposes
- Access growth opportunities by engaging with other technology professionals through tech talks, chapter meetings, and virtual happy hours
- Enhance your English skills with free lessons facilitated by a native speaker
- Benefit from a candidate referral bonus program
- Have the option to work from our headquarters in Florianópolis, with perks like weekly quick massages, tasty snacks, soft drinks, and games
Application Process
- Initial brief discussion with a Tech Recruiter
- Interview with Tech Recruiter focusing on the job opening
- Client-specific interview process (subject to change)
- Job offer
Skills Required
Ubiminds
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
amirhossein ashofteh
Remote Translation – English to Multilingual
Washington D.C., USA
Washington D.C., USA
Full time
Remote
Hello,
I’m a multilingual translator available for remote collaboration.
My primary working language is English, and I translate from English into:
• Persian (native)
• German
• French
• Arabic
• Italian
• Portuguese
I deliver accurate, natural translations adapted to the target audience, not word-for-word output.
I’m detail-oriented, reliable, and comfortable working with remote teams on ongoing translation tasks.
My background in web and creative fields allows me to handle website and app content effectively, ensuring translations fit properly within layouts and user interfaces.
I’m happy to complete a short test translation if required.
Payment in crypto (USDT) through LaborX works perfectly for me.
Looking forward to your reply.
I’m a multilingual translator available for remote collaboration.
My primary working language is English, and I translate from English into:
• Persian (native)
• German
• French
• Arabic
• Italian
• Portuguese
I deliver accurate, natural translations adapted to the target audience, not word-for-word output.
I’m detail-oriented, reliable, and comfortable working with remote teams on ongoing translation tasks.
My background in web and creative fields allows me to handle website and app content effectively, ensuring translations fit properly within layouts and user interfaces.
I’m happy to complete a short test translation if required.
Payment in crypto (USDT) through LaborX works perfectly for me.
Looking forward to your reply.
Payment in Crypto
Vitalik Buterin
Business Development Manager
Full time
Remote
About Us
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role : Business Development Manager (75k-150k)
We’re looking for an energetic, relationship-driven BD Manager to help us expand our client base across Asia, Europe, and emerging markets.
You will represent the agency, identify growth opportunities, and build long-term relationships with founders, marketing teams, and communities.
Responsibilities
Identify and reach out to potential clients across DeFi, L1/L2, GameFi, infrastructure, and consumer crypto.
Manage inbound leads and maintain ongoing partner relationships.
Develop proposals for marketing, community growth, content strategy, and campaign execution.
Attend virtual and in-person events; represent the agency in AMAs, panels, or client calls.
Create collaboration opportunities with ecosystems, media outlets, KOL networks, and community groups.
Work closely with internal teams (content, community, strategy) to align solutions with client needs.
Requirements
1–3 years of BD, partnerships, or client-facing experience (Web3 preferred).
Strong communication and negotiation skills.
Understanding of crypto communities, social platforms, and narrative-driven marketing.
Comfortable working in a fast-paced, global, remote environment.
English required; Asian language fluency is a strong plus.
Familiarity with Southeast Asia Web3 projects, with strong relationships with project teams preferred.
Bonus
Experience in a Web3 agency, marketing firm, or KOL network.
Existing network of founders, CMOs, or BD leads within crypto.
Familiarity with China/SEA/India/Korea/Japan market dynamics.
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role : Business Development Manager (75k-150k)
We’re looking for an energetic, relationship-driven BD Manager to help us expand our client base across Asia, Europe, and emerging markets.
You will represent the agency, identify growth opportunities, and build long-term relationships with founders, marketing teams, and communities.
Responsibilities
Identify and reach out to potential clients across DeFi, L1/L2, GameFi, infrastructure, and consumer crypto.
Manage inbound leads and maintain ongoing partner relationships.
Develop proposals for marketing, community growth, content strategy, and campaign execution.
Attend virtual and in-person events; represent the agency in AMAs, panels, or client calls.
Create collaboration opportunities with ecosystems, media outlets, KOL networks, and community groups.
Work closely with internal teams (content, community, strategy) to align solutions with client needs.
Requirements
1–3 years of BD, partnerships, or client-facing experience (Web3 preferred).
Strong communication and negotiation skills.
Understanding of crypto communities, social platforms, and narrative-driven marketing.
Comfortable working in a fast-paced, global, remote environment.
English required; Asian language fluency is a strong plus.
Familiarity with Southeast Asia Web3 projects, with strong relationships with project teams preferred.
Bonus
Experience in a Web3 agency, marketing firm, or KOL network.
Existing network of founders, CMOs, or BD leads within crypto.
Familiarity with China/SEA/India/Korea/Japan market dynamics.
Payment in Crypto
bitcastle .
Operation Manager (Crypto)
Ho Chi Minh, Vietnam
Ho Chi Minh, Vietnam
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
Gabenius
Full-time Hackintosh iOS development
Full time
Hybrid
We are currently seeking a skilled professional to join our team as a Full-time Hackintosh iOS Developer. In this role, you will be responsible for developing iOS applications for our Hackintosh platform. The ideal candidate will have a strong background in Web, Mobile, and Software Development, Engineering & Architecture, Customer Service, and Accounting and Consulting Specialist.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Payment in Crypto