Customer Support Specialist - German & English Speaking (copy)
London, United Kingdom
Full time
Hybrid
Compensation is not specified
Role
Customer service
Description
We are dedicated to democratizing the world of digital assets, making it accessible and secure for everyone.
Join our cause.
Established in 2014, Ledger is the leading global platform for digital assets and Web3. Our Ledger Nanos secure over 20% of the world's crypto assets. With headquarters in Paris and Vierzon, and offices in various countries, Ledger boasts a team of 500+ professionals working on a range of products and services that empower individuals and organizations to securely purchase, store, exchange, grow, and manage crypto assets. Our Ledger hardware wallets line has already sold over 6 million units across 200 countries.
At Ledger, we uphold core values that define us: Pragmatism, Audacity, Commitment, Trust, and Transparency. Get insights on how our team influences our work directly from our employees.
Ledger prioritizes customer satisfaction, focusing on building solutions based on user feedback to enhance our products continually. As a member of the Customer Support team, your primary responsibility will be to act as the crucial link between customers and the Ledger team, delivering prompt and effective technical support to ensure customer contentment.
Customer inquiries will pertain to Ledger products and services and will necessitate patience and empathy to cater to customers at different stages of their learning journey. Support will cover a range of product and service issues, including transaction problems, connectivity troubleshooting, RMAs, and more.
Your Responsibilities:
- Strive to ensure customer contentment and respond to daily customer queries
- Articulate your communication clearly and succinctly: document service tickets effectively and follow up to ensure resolutions
- Identify repetitive support patterns and product performance concerns, offering timely feedback to our product team
- Collaborate in diminishing common support queries by recommending enhancements to our knowledge base articles, FAQs, and other support materials to enable customers to self-serve effectively
- Engage in support escalations as needed to ensure prompt issue resolution as per SLAs for technical products
- Effectively collaborate and communicate with various teams and departments, such as R&D, Legal, and Marketing
- Take part in external events globally
- Maintain a continuous learning approach – to stay updated about cryptocurrencies and Ledger's products. Stay at the forefront of the rapidly evolving crypto industry
Requirements:
- Prior customer support experience or customer-facing role
- Strong "Customer First" mindset
- Curiosity or interest in cryptocurrencies and/or blockchain ecosystems
- Exceptional written and verbal English and German language skills
- Ability to understand hardware and software products and analyze technical or factual information
- Proficient in using Google Docs, Sheets, Slides, Forms, as well as Microsoft Excel and PowerPoint
- Familiarity with Zendesk or Salesforce is advantageous
Benefits:
- Ownership: We value our employees and offer stock options to share in the company's growth
- Flexibility: Hybrid work policy
- Social Connection: Regular social events, snacks, and beverages at our Holborn office
- Health Coverage: Comprehensive health insurance encompassing medical, dental, and vision care
- Well-being: Personal development initiatives, coaching, and fitness programs with our partners
- Time Off: 28 days of paid annual leave, along with national holidays
- Technology: Access to high-performance office equipment and gadgets, including Apple products
- Transportation: Ledger provides reimbursements for your preferred mode of transportation
- Discounts: Employee discount on all Ledger products
We are an equal opportunity employer, embracing diversity and inclusion across all aspects without discrimination based on gender, ethnicity, religion, sexual orientation, social status, disability, or age.
Skills Required
Ledger
Website
www.ledger.comCompany size
Not specified
Location
United States
Description
Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. We are constantly looking for innovative, talented people to join our team.
UTORG
Talent Sourcer/Researcher Specialist (Recruitment)
Full time
Remote
Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Talent Sourcer/Researcher Specialist (Recruitment) who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Role Summary:
We are looking for a Talent Sourcer/Research Specialist who is skilled in using the latest recruitment technologies to identify, attract, and engage top-tier talent globally.
You will play a key role in supporting our recruitment efforts by identifying and attracting qualified candidates for a variety of positions. You’ll collaborate closely with our recruitment specialist to ensure we have a strong talent pipeline and use innovative sourcing techniques, data analysis, and cutting-edge tools to enhance our search process.
Responsibilities:
Talent Sourcing & Research: social media platforms (e.g., LinkedIn, GitHub, Stack Overflow), Boolean search techniques, and networking to identify top talent.
Candidate Engagement & Screening: screen resumes and assess candidates’ technical qualifications, experience, and cultural fit.
Track and manage candidate progress through the recruitment pipeline using BambooHR and other tools.
Work closely with HR, hiring managers, and department heads to understand workforce needs and provide strategic insights on talent acquisition.
What you need to have:
1+ years of experience in IT recruiting or talent acquisition.
Proven experience with technical recruiting, including sourcing for software engineer roles.
Strong sourcing skills and experience with Boolean search and advanced search techniques.
Knowledge of Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools.
Excellent English written and verbal communication skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
What we offer:
Competitive salary and performance-based bonuses.
Access to state-of-the-art sourcing tools and platforms.
A supportive, innovative and growth-oriented work environment.
Professional development opportunities.
Opportunity to work remotely.
If you're a passionate talent acquisition professional with a penchant for research and innovation in recruiting, we'd love to meet and get to know you.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Talent Sourcer/Researcher Specialist (Recruitment) who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Role Summary:
We are looking for a Talent Sourcer/Research Specialist who is skilled in using the latest recruitment technologies to identify, attract, and engage top-tier talent globally.
You will play a key role in supporting our recruitment efforts by identifying and attracting qualified candidates for a variety of positions. You’ll collaborate closely with our recruitment specialist to ensure we have a strong talent pipeline and use innovative sourcing techniques, data analysis, and cutting-edge tools to enhance our search process.
Responsibilities:
Talent Sourcing & Research: social media platforms (e.g., LinkedIn, GitHub, Stack Overflow), Boolean search techniques, and networking to identify top talent.
Candidate Engagement & Screening: screen resumes and assess candidates’ technical qualifications, experience, and cultural fit.
Track and manage candidate progress through the recruitment pipeline using BambooHR and other tools.
Work closely with HR, hiring managers, and department heads to understand workforce needs and provide strategic insights on talent acquisition.
What you need to have:
1+ years of experience in IT recruiting or talent acquisition.
Proven experience with technical recruiting, including sourcing for software engineer roles.
Strong sourcing skills and experience with Boolean search and advanced search techniques.
Knowledge of Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools.
Excellent English written and verbal communication skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
What we offer:
Competitive salary and performance-based bonuses.
Access to state-of-the-art sourcing tools and platforms.
A supportive, innovative and growth-oriented work environment.
Professional development opportunities.
Opportunity to work remotely.
If you're a passionate talent acquisition professional with a penchant for research and innovation in recruiting, we'd love to meet and get to know you.
Payment in Crypto
UTORG
L1/L2 Support Specialist - Crypto Processing and Wallet
Full time
Remote
Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have respect from the industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an L1, L2 Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Key Responsibilities:
Handling support tasks with control over resolution or escalation through the ticketing process.
Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
Collaborating with other departments to address customer tasks and issues.
Expanding and maintaining an internal knowledge base to keep it up to date.
Required Skills:
English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.
Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.
Work schedule 4/4 day (8:00 to 20:00) and night shifts (20:00 to 8:00) UTC+3
It's cool if you have:
Experience with Zendesk, Intercom, and Jira.
Diploma or Bachelors in STEM or business-related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT.
Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.
So far, our core products have already won users’ hearts in over 187 countries and have respect from the industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an L1, L2 Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Key Responsibilities:
Handling support tasks with control over resolution or escalation through the ticketing process.
Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
Collaborating with other departments to address customer tasks and issues.
Expanding and maintaining an internal knowledge base to keep it up to date.
Required Skills:
English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.
Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.
Work schedule 4/4 day (8:00 to 20:00) and night shifts (20:00 to 8:00) UTC+3
It's cool if you have:
Experience with Zendesk, Intercom, and Jira.
Diploma or Bachelors in STEM or business-related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT.
Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.
Payment in Crypto
Maiden Mendoza
Snr Customer Success Analyst (with DeFi/Crypto)
Argentina
Argentina
Full time
Remote
What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024. Check us out here:https://www.decen-masters.com/https://www.trustpilot.com/review/decentralizedmasters.comhttps://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816 What will you be doing?Members SuccessTake responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic mannerMake sure your assigned customers have been communicated with no longer than 14 daysConduct Weekly Analysis of SMS and Email Response RatesContinuously follow up with customers to ensure success, keeping the end goal in mindHelp customers setup LedgersCo-lead Q&A Live Sessions for Accelerator customersActively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor Mentoring and EducationBecome a rockstar in the DeFi Accelerator communityMonitor Community chat of DeFi Accelerator communityManage Accelerator community, curate the circle channels, the support emailAttend the Accelerator Q&A and Live Step Sessions for potential backups when neededTake 1on1 calls with customers to help them learn and succeed in DeFi ResearchUse various tools to track, communicate and gain valuable statistics for department needsShare your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance productsConduct research for various crypto trends and projects and present it in easy to read, ELI5 way Other KeysEnsure support for each members needs (requests, answer questions, take action)Improve the customer journey and delivery (tweak the process)Actively participate and add value in team and company meetingsBuild tech tools that improve our product value, and help customers in attaining their goalsFlesh out the workflow process, adding improvements within each step of the way
Payment in Crypto
Young Moghul
US Based Customer Support Associate
Florida, USA
Florida, USA
Full time
Hybrid
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Karen Tan
Member Relations Executive
Singapore
Singapore
Full time
Office
Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.