German Customer Service Agent
Join our team at SwissBorg, a fintech company based in Switzerland, with offices in Lausanne, Lisbon, Tallinn, and London.
Our primary offering, the SwissBorg app, provides 730,000+ verified users with the best prices and liquidity for 16 fiat currencies and 45+ cryptocurrencies. Additionally, our app allows users to earn passive income through our Smart Yield account. With over $600 million worth of crypto assets held in the app, weekly volumes exceeding $250 million, and more than 33,000 Premium users, our community is rapidly expanding.
However, we are only beginning in our quest to democratize wealth management. We aim to build products that empower individuals worldwide to manage their crypto assets effortlessly. Whether you have one dollar or a million dollars in your portfolio, SwissBorg equips you with the best tools to learn about digital currencies and oversee your wealth.
Now, we invite you to be a part of our team and contribute to our mission. As a member of our team, your responsibilities will include:
- Familiarizing yourself with our product and the crypto world
- Trying out our app to better understand and relate to our users
- Providing exceptional customer service to our community members in English and either French or German (additional languages are a plus)
- Assisting users through email or chat-based communication
- Working in a 24/7 rotating shift pattern and having the flexibility to work remotely during night shifts when possible
- Efficiently organizing your daily work and completing occasional projects or project-based tasks
- Being a team player and collaborating with all members, as our community encompasses both users and staff
- Relaying important feedback to relevant teams
- Reporting any bugs to appropriate channels
- Being available to communicate with users when required in English and German
To be successful in this role, you should possess:
- Fluency in English and German, with proficiency in additional languages being advantageous
- Experience working in customer-centric and customer-facing environments
- Strong listening and reading skills to fully comprehend user inquiries
- The ability to find optimal solutions for user concerns and questions
- Adaptability to a dynamic environment, being open to daily development and improvement
- Tolerance, empathy, and problem-solving abilities to find win-win solutions
- Effective time management and punctuality
- Outside the box thinking
- An interest in FinTech and general tech savviness
- A proactiveness to improve processes and systems
- The capacity to evaluate situations and make optimal decisions in unexpected circumstances
- The ability to juggle multiple tasks independently with minimal supervision
- Knowledge of the Blockchain ecosystem is beneficial
As an incentive, we offer:
- Freedom to help build your dream company
- Learning opportunities from experts in finance, engineering, AI, psychology, and business
- A meritocratic BORG bonus system
- Flexible working hours
- 25 days of vacation, on top of local holidays
- Provision of a MacBook and cutting-edge tech stack to facilitate your best work
- Annual company and team retreats to foster further connection
- Continuous learning and development opportunities
If our job description resonates with you, even if you do not meet 100% of the requirements, we encourage you to apply. You may possess skills we didn't previously realize we needed.
At SwissBorg, we value diversity and believe that achieving the best outcomes requires a range of perspectives and backgrounds. We prioritize openness, curiosity, and inclusivity, recognizing that diverse teams create superior products and generate innovative ideas. We strongly encourage applications from individuals from all walks of life.
Please inform us of any personal requirements you may have to feel comfortable throughout the recruitment process. Your safety and well-being are important to us.
Stay up-to-date with the latest developments by visiting our blog and following our Careers Page, LinkedIn, and Twitter for regular updates about our company.
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎