German Customer Service Agent
Status
Estonia +3
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Join our team at SwissBorg, a fintech company based in Switzerland, with offices in Lausanne, Lisbon, Tallinn, and London.
Our primary offering, the SwissBorg app, provides 730,000+ verified users with the best prices and liquidity for 16 fiat currencies and 45+ cryptocurrencies. Additionally, our app allows users to earn passive income through our Smart Yield account. With over $600 million worth of crypto assets held in the app, weekly volumes exceeding $250 million, and more than 33,000 Premium users, our community is rapidly expanding.
However, we are only beginning in our quest to democratize wealth management. We aim to build products that empower individuals worldwide to manage their crypto assets effortlessly. Whether you have one dollar or a million dollars in your portfolio, SwissBorg equips you with the best tools to learn about digital currencies and oversee your wealth.
Now, we invite you to be a part of our team and contribute to our mission. As a member of our team, your responsibilities will include:
- Familiarizing yourself with our product and the crypto world
- Trying out our app to better understand and relate to our users
- Providing exceptional customer service to our community members in English and either French or German (additional languages are a plus)
- Assisting users through email or chat-based communication
- Working in a 24/7 rotating shift pattern and having the flexibility to work remotely during night shifts when possible
- Efficiently organizing your daily work and completing occasional projects or project-based tasks
- Being a team player and collaborating with all members, as our community encompasses both users and staff
- Relaying important feedback to relevant teams
- Reporting any bugs to appropriate channels
- Being available to communicate with users when required in English and German
To be successful in this role, you should possess:
- Fluency in English and German, with proficiency in additional languages being advantageous
- Experience working in customer-centric and customer-facing environments
- Strong listening and reading skills to fully comprehend user inquiries
- The ability to find optimal solutions for user concerns and questions
- Adaptability to a dynamic environment, being open to daily development and improvement
- Tolerance, empathy, and problem-solving abilities to find win-win solutions
- Effective time management and punctuality
- Outside the box thinking
- An interest in FinTech and general tech savviness
- A proactiveness to improve processes and systems
- The capacity to evaluate situations and make optimal decisions in unexpected circumstances
- The ability to juggle multiple tasks independently with minimal supervision
- Knowledge of the Blockchain ecosystem is beneficial
As an incentive, we offer:
- Freedom to help build your dream company
- Learning opportunities from experts in finance, engineering, AI, psychology, and business
- A meritocratic BORG bonus system
- Flexible working hours
- 25 days of vacation, on top of local holidays
- Provision of a MacBook and cutting-edge tech stack to facilitate your best work
- Annual company and team retreats to foster further connection
- Continuous learning and development opportunities
If our job description resonates with you, even if you do not meet 100% of the requirements, we encourage you to apply. You may possess skills we didn't previously realize we needed.
At SwissBorg, we value diversity and believe that achieving the best outcomes requires a range of perspectives and backgrounds. We prioritize openness, curiosity, and inclusivity, recognizing that diverse teams create superior products and generate innovative ideas. We strongly encourage applications from individuals from all walks of life.
Please inform us of any personal requirements you may have to feel comfortable throughout the recruitment process. Your safety and well-being are important to us.
Stay up-to-date with the latest developments by visiting our blog and following our Careers Page, LinkedIn, and Twitter for regular updates about our company.
Skills Required
Swissborg
Website
swissborg.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Bitget
Relationship Manager (Remote)
Istanbul, Türkiye
Istanbul, Türkiye
Full time
Remote
About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget!
What you'll do
Provide personalised and courteous service to VIP customers, acting as their primary point of contact and resolving any queries, issues or requests in a timely and efficient manner.
Research user activities and behaviours to identify potential high value customers with characteristics and patterns of VIP potential.
Analyse reports on customer experience, trends and markets
Conceptualise, plan and execute campaigns in close collaboration with various departments.
Understand our VIP customers and what you can do to ensure the best content is delivered.
What you'll need
Previous experience in VIP Operations or similar role (+5 years).
In-depth understanding of the role of the VIP and marketing departments in the organisation.
Proficient in English
Proficient in Turkish
High sensitivity to data and can effectively analyse user behaviour and preferences based on data.
Why Bitget?
Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget!
What you'll do
Provide personalised and courteous service to VIP customers, acting as their primary point of contact and resolving any queries, issues or requests in a timely and efficient manner.
Research user activities and behaviours to identify potential high value customers with characteristics and patterns of VIP potential.
Analyse reports on customer experience, trends and markets
Conceptualise, plan and execute campaigns in close collaboration with various departments.
Understand our VIP customers and what you can do to ensure the best content is delivered.
What you'll need
Previous experience in VIP Operations or similar role (+5 years).
In-depth understanding of the role of the VIP and marketing departments in the organisation.
Proficient in English
Proficient in Turkish
High sensitivity to data and can effectively analyse user behaviour and preferences based on data.
Why Bitget?
Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
bitcastle .
Customer Service Executive
City Of Manila, Philippines
City Of Manila, Philippines
Part time
Remote
About the Company
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team.
About the Role
The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.
- Handle customer inquiries via email and chat support.
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
- Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
- Create and post customer announcements.
- Monitor and respond to messages on Telegram and WhatsApp.
- Provide support related to Forex and Crypto (knowledge is a plus).
- During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as operating systems to create support-related systems or help center articles as needed, checking payment status, and editing or revising FAQ page
- Maintain a high level of professionalism in customer interactions.
- Adapt to potential future responsibilities, including chatbot and phone support.
- Work together and support other departments to report and solve any customer queries.
Requirements:
- Minimum 2 years of experience in customer service.
- Japanese language proficiency (mandatory).
- Ability to work 3 weekdays + 2 weekends (at least 1 weekend day required).
- Strong communication and interpersonal skills.
- Available to start immediately.
- Strong written and verbal communication skills.
- Must have a PC available for work (smartphones and iPads are not acceptable).
- Must have an internet environment with no data usage restrictions.
Preferred Qualification:
- Knowledge of Forex and Crypto.
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team.
About the Role
The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.
- Handle customer inquiries via email and chat support.
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
- Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
- Create and post customer announcements.
- Monitor and respond to messages on Telegram and WhatsApp.
- Provide support related to Forex and Crypto (knowledge is a plus).
- During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as operating systems to create support-related systems or help center articles as needed, checking payment status, and editing or revising FAQ page
- Maintain a high level of professionalism in customer interactions.
- Adapt to potential future responsibilities, including chatbot and phone support.
- Work together and support other departments to report and solve any customer queries.
Requirements:
- Minimum 2 years of experience in customer service.
- Japanese language proficiency (mandatory).
- Ability to work 3 weekdays + 2 weekends (at least 1 weekend day required).
- Strong communication and interpersonal skills.
- Available to start immediately.
- Strong written and verbal communication skills.
- Must have a PC available for work (smartphones and iPads are not acceptable).
- Must have an internet environment with no data usage restrictions.
Preferred Qualification:
- Knowledge of Forex and Crypto.
Tien Anh
Part-Time Support in Brazil
Part time
Remote
We're seeking someone currently based in Brazil to assist with occasional support tasks. This is a part-time role with light responsibilities—ranging from 10 minutes to 6 hours per month—offering $100/month in compensation. It's a long-term opportunity, expected to last over a year.
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto