Head of Customer Growth, Americas
About Us 🚀
Immutable is a prominent global technology firm that drives the premier platform for constructing games on Ethereum. Our aim is to revolutionize the gaming landscape by reshaping how games are experienced and explored. Established in 2018, Immutable has swiftly attained unicorn status, garnering over AUD $300M+ in funding with a valuation of AUD $3.5 billion.
At present, the Immutable Group encompasses the Immutable Platform, the industry-leading platform for game development on Ethereum that fuels successful games such as RavenQuest and Immortal Rising 2, as well as Immutable Games, a worldwide frontrunner in web3 game creation and publishing boasting flagship titles like Gods Unchained and Guild of Guardians.
Our vision is to translate digital worlds into reality; we have bold global expansion strategies as the quickest growing gaming chain projected for 2024, with over 250 games signed—more than all preceding years combined. 🚀
About The Role 🤔
Immutable is resolutely committed to shaping the future of Web3 gaming, and we seek a commercial leader to spearhead the end-to-end customer experience and oversee our American business operations. As the Head of Customer Growth, you will be instrumental in propelling revenue growth, enhancing customer retention, and advancing product delivery, particularly for our B2B solutions, including the flagship product Audience Builder.
This role diverges from traditional account management or customer success functions. You will take charge of a market-level P&L and guide the complete post-sale journey—from initial activation to upselling initiatives—while collaborating with gaming studios and developers to drive impactful results and expand their utilization of Immutable's offerings.
This role is tailor-made for someone who excels in high-growth environments, possesses profound insights into developers, and has the acumen to scale product-led growth with precision.
Your Key Responsibilities 🎮
- Manage and upscale the Americas market P&L, encompassing upsell, cross-sell, and retention objectives
- Ensure seamless deployment of Immutable’s growth solutions, including crafting customized activation strategies and overseeing project timelines
- Proactively anticipate future requirements of game studios and swiftly iterate products to support market expansion
- Serve as the chief liaison for our American games, fostering robust, trustworthy associations with executive stakeholders
- Collaborate seamlessly across technical, gaming, and growth units to bridge product gaps and deliver customer value
Your Profile 🤝
- Possess more than 5 years of experience in managing executive-level partnerships, showcasing stellar interpersonal and communication skills
- Demonstrate strong commercial astuteness with prior P&L ownership experience, ideally in a startup or scaleup environment
- Crafted a foundation in management consulting or investment banking with a transition into startups
- Exhibit a track record of selling, implementing, and revising early-stage products based on customer feedback
- Display deep empathy for developers and a knack for creating solutions that cater to technical personas
- Validate success in surfacing and influencing product enhancements through customer collaboration
- Express a fervor for gaming and hold a keen interest in the evolution of Web3
Additional Desirable Expertise âś…
- Prior involvement in gaming, game publishing, or related industries
- Previous exposure to Web3, blockchain, or crypto initiatives
At Immutable, we take great pride in our comprehensive employee benefits package tailored to ensure the well-being and growth of our global team. We offer:
Korean Growth Lead
KOL Business Development
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time KOL Business Development to join our team.
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About the Role
We are seeking a dynamic and results-driven KOL Business Development to drive user growth and enhance brand visibility for our exchange. In this role, you will be responsible for identifying, engaging, and nurturing relationships with local KOLs, influencers, communities, projects, and strategic partners to promote our platform.
- Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
- As a representative of the exchange, to build and maintain a good relationship with KOLs and marketing channels to achieve long-term partnership
- Be responsible for the execution and performance of KOL marketing strategy, track and analyze results, and make adjustments to ensure optimal performance and maximum ROI.
- Stay updated with local industry developments trends, conduct market research and create strategies when required
- Attend events as a representative of the exchange when required, expand network and bring in more leads for the exchange
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Requirements:
- Experience as KOL BD in similar companies/markets
- Understanding of cryptocurrency
- Fluent in English
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Preferred Qualification:
- Japanese speaking proficiency
Operation Executive (Data Analytics)
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion.
About the Role:
Bitcastle is looking to hire a Japanese-speaking Operations Executive (Data Analytics) to support our Crypto/Forex business operations with a strong focus on data analytics, transaction monitoring, and cross-functional coordination. The ideal candidate will ensure accurate data reporting, assist in fraud detection, and facilitate smooth transactions between business development (BD), customer support (CS), and the tech team. This role will be fully remote.
- Provide data support to business teams by analyzing user/customer data, transaction records, and P&L reports.
- Perform SQL queries and maintain data accuracy in Google Sheets.
- Monitor transactions, verify legitimacy, and determine fund withdrawal eligibility.
- Collaborate with CS, BD, and Development teams to resolve transaction-related issues.
- Liaise between BD and Development teams for smart contract execution after client investments.
Requirements:
- Japanese language proficiency (mandatory).
- 1+ year of experience in data analytics, operations, or trading support (Crypto/FX preferred but not mandatory).
- Proficiency in Google Sheets
- Strong analytical skills with the ability to interpret trading data, P&L statements, and transaction logs.
- Experience in fraud monitoring, transaction checks, or trading operations is a plus.
- Ability to work cross-functionally with CS, BD, and Tech teams.
- Sharp attention to detail and problem-solving skills.
Preferred Qualifications:
- Knowledge of Forex and Crypto.
- Good to have knowledge in SQL
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