Head of Customer Growth, Americas

Status
América del Sur
Full time
Remote
Compensation is not specified
Role
Business Development
Description

About Us 🚀

Immutable is a prominent global technology firm that drives the premier platform for constructing games on Ethereum. Our aim is to revolutionize the gaming landscape by reshaping how games are experienced and explored. Established in 2018, Immutable has swiftly attained unicorn status, garnering over AUD $300M+ in funding with a valuation of AUD $3.5 billion.

At present, the Immutable Group encompasses the Immutable Platform, the industry-leading platform for game development on Ethereum that fuels successful games such as RavenQuest and Immortal Rising 2, as well as Immutable Games, a worldwide frontrunner in web3 game creation and publishing boasting flagship titles like Gods Unchained and Guild of Guardians.

Our vision is to translate digital worlds into reality; we have bold global expansion strategies as the quickest growing gaming chain projected for 2024, with over 250 games signed—more than all preceding years combined. 🚀

About The Role 🤔

Immutable is resolutely committed to shaping the future of Web3 gaming, and we seek a commercial leader to spearhead the end-to-end customer experience and oversee our American business operations. As the Head of Customer Growth, you will be instrumental in propelling revenue growth, enhancing customer retention, and advancing product delivery, particularly for our B2B solutions, including the flagship product Audience Builder.

This role diverges from traditional account management or customer success functions. You will take charge of a market-level P&L and guide the complete post-sale journey—from initial activation to upselling initiatives—while collaborating with gaming studios and developers to drive impactful results and expand their utilization of Immutable's offerings.

This role is tailor-made for someone who excels in high-growth environments, possesses profound insights into developers, and has the acumen to scale product-led growth with precision.

Your Key Responsibilities 🎮

  • Manage and upscale the Americas market P&L, encompassing upsell, cross-sell, and retention objectives
  • Ensure seamless deployment of Immutable’s growth solutions, including crafting customized activation strategies and overseeing project timelines
  • Proactively anticipate future requirements of game studios and swiftly iterate products to support market expansion
  • Serve as the chief liaison for our American games, fostering robust, trustworthy associations with executive stakeholders
  • Collaborate seamlessly across technical, gaming, and growth units to bridge product gaps and deliver customer value

Your Profile 🤝

  • Possess more than 5 years of experience in managing executive-level partnerships, showcasing stellar interpersonal and communication skills
  • Demonstrate strong commercial astuteness with prior P&L ownership experience, ideally in a startup or scaleup environment
  • Crafted a foundation in management consulting or investment banking with a transition into startups
  • Exhibit a track record of selling, implementing, and revising early-stage products based on customer feedback
  • Display deep empathy for developers and a knack for creating solutions that cater to technical personas
  • Validate success in surfacing and influencing product enhancements through customer collaboration
  • Express a fervor for gaming and hold a keen interest in the evolution of Web3

Additional Desirable Expertise âś…

  • Prior involvement in gaming, game publishing, or related industries
  • Previous exposure to Web3, blockchain, or crypto initiatives

At Immutable, we take great pride in our comprehensive employee benefits package tailored to ensure the well-being and growth of our global team. We offer:

Skills Required
Avatar
Immutable
Company size
Not specified
Location
United States
Description
Not specified
Status

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