Member of Client Operations, Stablecoin

At Anchorage Digital, we are constructing a cutting-edge digital asset platform geared towards facilitating institutional involvement in cryptocurrencies.

Anchorage Digital is a firm that offers institutions opportunities in digital assets through services such as custody, staking, trading, governance, settlement, and a top-notch security infrastructure. Its notable venture, Anchorage Digital Bank N.A., is the exclusive federally chartered crypto bank in the U.S. Moreover, Anchorage Digital operates through Anchorage Digital Singapore, Porto by Anchorage Digital, and various other offerings catered to institutions.

The company boasts funding from prominent entities like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation exceeding $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital has presence in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota.

As a team member specializing in Client Operations specifically focusing on Stablecoin matters, you will play a crucial role in the day-to-day operations at Anchorage Digital Bank. Working closely with the Client Operations team, your responsibilities will entail supporting stablecoin issuance and redemption processes as well as fiat operations. A key aspect of your role involves ensuring operational excellence by executing transactions in a timely and risk-aware manner. Additionally, you will familiarize yourself with the operational flows of institutional clients, advocating for their needs internally in collaboration with Client Experience and other teams. This position presents a valuable opportunity to enhance your comprehension of stablecoin operations and gain insight into the regulatory and operational aspects at every stage. Continuous refinement and development of processes and procedures will be pivotal tasks that you work on with your team members.

Key Responsibilities:

• Provide assistance with the daily operational tasks related to stablecoin issuance and redemption, ensuring precision in executing processes.
• Engage in stablecoin operations involving mint/redeem workflows, internal controls, and fiat on/off ramp operations.
• Support the utilization and setup of both internal systems and third-party tools to facilitate safe and efficient operations.
• Generate regular operational reports and monitor vital metrics.
• Collaborate with stakeholders and internal teams to ensure smooth and efficient processes.
• Demonstrate consistent execution of operations, updating procedures promptly while maintaining a risk-conscious approach.

Technical Skills Required:

• Possess a basic understanding of financial systems and processes.
• Knowledgeable about specific stablecoin protocols and blockchain networks like Ethereum, USDtb, USDG.
• Capable of acquiring expertise in various systems and tools.
• Ability to facilitate end-to-end processing of operations for institutional clients effectively, including receiving, verifying, and reviewing operations.
• Familiarity with systems and tools like Salesforce, JIRA, Looker and knowledge of reconciliation tools and methodologies.

Impact and Complexity of Work:

• Exhibit the ability to swiftly adapt and learn as business strategies evolve and fresh products and tasks are introduced.
• Engage in collaborations to create internal presentations, reporting, and contribute to project enhancements or the development of new tasks.
• Assist in delivering day-to-day results on core tasks with some guidance.
• Identify and escalate potential risks to the organization and clients to the management team.

Organizational Knowledge:

• Understand how efficient Fiat operations integrate with digital asset workflows concerning institutional clients.
• Display enthusiasm for enhancing both traditional and digital asset operational strengths.
• Flourish in a teamwork-driven environment that emphasizes cross-functional collaboration.
• Stay informed about regulatory updates and best practices in relation to stablecoins and digital assets.

Communication and Influence:

• Engage with team members, communicate work statuses, and share relevant information impacting colleagues, managers, or leads.
• Proficient in utilizing various communication channels like chat, text, telephone, email, and video conference.
• Contribute to improvement discussions within the team, enhancing processes and productivity.
• Articulate and convey information and insights effectively in dealings with other teams to address projects and issues.

Qualifications Desired:

• Possess over 3 years of professional experience in financial operations, treasury operations, or handling crypto payment processes.
• Proficient in understanding the flow of funds in both fiat and crypto mechanisms: wire transfers, stablecoin mechanics, exchanges, wallets.
• Familiarity with specific stablecoin protocols and blockchain networks, such as USDC and USDG.
• Acquired experience supporting institutional client operations in financial services or similar heavily regulated industries.
• Foundational knowledge and interest in areas like blockchain, crypto-economics, stablecoins.
• Display a quick adaptability to evolving business strategies and new product introductions.

Bonus Qualifications:

• Emotional connection with the soundtrack to Hamilton, signifying an appreciation for the narrative depicting the establishment of a new financial system.

Anchorage Digital, comprised of a diverse team of professionals, brings together expertise in platform security, financial services, and distributed ledger technology to empower institutions to securely partake in the evolving digital asset landscape. This collective “Anchorage Village” strives with a common objective of supporting the future of finance by laying the groundwork for safe value transfer in the new global economy. The company takes pride in creating a welcoming and inclusive workplace that celebrates diversity, ensuring everyone feels respected, supported, and connected at work, regardless of background or identity. Anchorage Digital adheres to Equal Opportunity Employment principles, valuing and promoting a diverse workforce.