Operations Manager (Dispute Team)
Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
*
OKX is a leading digital asset trading platform that leverages blockchain technology to offer advanced financial services to traders worldwide. With hundreds of token and futures trading pairs, OKX assists traders in optimizing their strategies. As a prominent digital asset trading platform in terms of trading volume, we cater to millions of users across 100 countries. The platform's derivatives segment is globally recognized for its daily volume of around $10 billion, setting a high standard in the industry. At OKX, we envision blockchain technology as a means to eliminate transaction barriers, enhance transaction efficiency, and ultimately influence the global economy significantly. Our commitment lies in making groundbreaking innovations that shape the world and continuously enhance customer experience.
- Overseseeing and managing the day-to-day operations of the Overseas Dispute team, ensuring service delivery metrics are met.
- Strategically planning and deploying resources to fulfill operational requirements.
- Conducting Root-Cause-Analysis and implementing Back-Up-Track Plans in response to team disruptions caused by scheduled or unscheduled incidents. Key performance indicators include Average Handling Time (AHT), Lead Time (LT), Customer Satisfaction (CSAT), Service Level Agreement (SLA), among others.
- Developing a global strategic dispute workflow for end users and merchants, business standards, management systems, and incentive policies to enhance operational excellence.
- Continuous enhancement of service levels by focusing on customer feedback, solution processes, and enhancing the customer journey.
- Collaborating with cross-functional stakeholders to drive product enhancement and operational process improvements.
- Driving innovative solutions by identifying and addressing process bottlenecks and inefficiencies through digital means.
- Ensuring compliance with regulatory mandates and operational protocols.
What We Look For In You:
- Bachelor's degree or a minimum of 5 years of relevant experience in customer dispute operations (background in shared services, legal, audit, or consulting is advantageous).
- Proficiency in English (verbal and written) plus fluency in one native language (preferably).
- At least 3 years of managerial experience, including leadership of large and diverse teams (more than 75 members).
- Strong communication and analytical skills.
- Tech-savvy with a willingness to embrace technologies for driving transformation and change management.
- Demonstrated expertise in efficient hiring, training, coaching, and people management practices.
Nice to Have:
- Familiarity with ISO standards applicable to the industry, ideally leading or significantly contributing to the development and implementation of required policies and procedures.
- Working knowledge of CRM tools like Zendesk.
- Understanding of the cryptocurrency and/or fintech sectors.
- Experience collaborating with teams across global offices and time zones.
- Knowledge of fraud detection concepts.
Why Join Us?
- Competitive remuneration package, including Basic Salary, Generous KPI bonus program, Shift Allowance, and Annual Increment.
- Meal Allowance up to RM 500/month.
- Monthly Team Building activities.
- RM 2500 Benefits annually for Training & Wellness.
- Yearly Bonus scheme.
- Convenient workplace location (5 minutes walk from MRT TRX).
- Ample growth and promotion opportunities with support for skill development, mentoring, and training programs.
- Employee engagement, recognition, and appreciation initiatives.
- Multinational work environment offering diverse interactions and career advancement prospects through engagement with individuals from diverse backgrounds and cultures.
Skills Required
OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
Not specified
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
Avalanche
Ecosystem Growth Lead, DefAI
Full time
Remote
WHAT YOU WILL DO
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Payment in Crypto
Utopos
Sponsorship Director position at Utopos Pickleball Society
Full time
Remote
🚀 Sponsorship Director – Utopos Pickleball Society
📍 Location: Remote (with travel for events)
💰 Compensation: Base salary in crypto UTOP+ performance-based commission USDC
📅 Start Date: ASAP
About Utopos Pickleball Society
Utopos Pickleball Society is a global professional sports association dedicated to advancing pickleball through high-stakes tournaments and elite competitions. With a vision of expanding the sport and hosting world-class events, we provide players, fans, and sponsors a cutting-edge experience—with winnings paid in UTOP cryptocurrency.
About the Role
We’re looking for an ambitious and results-driven Sponsorship Director to secure high-value sponsorships that will fuel our ability to host more tournaments, increase prize pools, and grow our global presence. This role is pivotal in establishing partnerships with brands that align with our futuristic vision for sports and blockchain-powered economies.
Key Responsibilities
✅ Develop & Execute Sponsorship Strategy – Identify, target, and secure corporate sponsors, brand partners, and strategic alliances.
✅ Negotiate & Close Deals – Craft compelling proposals and negotiate sponsorship agreements to maximize mutual benefits.
✅ Build & Maintain Relationships – Foster long-term partnerships with companies in sports, tech, lifestyle, and beyond.
✅ Maximize Sponsor Exposure – Work with marketing to integrate sponsors into events, social media, live broadcasts, and player endorsements.
✅ Analyze & Optimize Sponsorship Impact – Track ROI and ensure sponsors receive measurable value from their investment.
Who We’re Looking For
🌟 Experienced Deal Closer – 3+ years in sports sponsorships, partnerships, or business development.
🌟 Well-Connected – Strong network in sports, crypto, tech, or lifestyle brands.
🌟 Strategic & Visionary – Can craft win-win sponsorship models aligned with our unique ecosystem.
🌟 Passionate About Sports & Innovation – A love for pickleball, blockchain, and futuristic sports ecosystems is a plus!
🌟 Excellent Communicator – Can pitch, negotiate, and secure deals with C-suite executives and marketing teams.
Why Join Us?
🔥 Be Part of a Sports Revolution – Help shape the future of pickleball and blockchain-driven sports funding.
🔥 High-Earning Potential – Competitive base + generous commission on sponsorship deals.
🔥 Work with a Global Vision – Collaborate with an innovative team passionate about sports, tech, and decentralization.
🔥 Travel & Networking – Represent Utopos Pickleball Society at elite tournaments, conferences, and corporate meetings.
How to Apply
Send your resume highlighting your sponsorship experience and vision for pickleball partnerships to [Your Contact Email] with the subject: Sponsorship Director – Utopos Pickleball Society.
🚀 Join us in shaping the future of professional pickleball!
Check us out
www.utopospickleball.org
https://x.com/upbsociety
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
CleanSpark
Assistant to the Chief of Staff (EVP)
Las Vegas, USA
Las Vegas, USA
Full time
Office
Job Summary:
CleanSpark is looking for dedicated individuals to join our team and contribute to the fast-paced world of bitcoin mining. As an integral part of our team, you will play a crucial role in shaping the future of responsible bitcoin mining while enjoying a supportive work environment and competitive benefits package.
About CleanSpark:
CleanSpark is leading the way as America's Bitcoin Miner, operating data centers powered by low-carbon energy sources. We are committed to fostering trust and transparency within our workforce and the communities we serve.
Primary Responsibilities:
Manage calendars and inboxes for the Chief of Staff and CEO
Coordinate internal and external meetings, leadership sessions, and off-site planning
Prepare meeting materials, agendas, and briefing documents
Arrange travel logistics, including flight/hotel bookings and itineraries
Assist with personal errands, home management, and event coordination
Provide in-flight support for private travel arrangements
Support executive initiatives and company priorities as required
Maintain confidentiality when handling sensitive company and personal information
Desired Skills:
Proficiency in administrative tasks and Microsoft office suite
Strong organizational abilities with a keen eye for detail
Experience supporting senior executives in various capacities
Willingness to travel up to 30%, sometimes with short notice
Demonstrated reliability, composure under pressure, and strong service orientation
High emotional intelligence and interpersonal skills
Solid work ethic, flexibility, and willingness to take on any task
Additional Requirements:
Availability for frequent travel (1-3 times per month)
Willingness to respond and support off-hours communication or urgent tasks
Access to reliable transportation and willingness to use personal vehicle for errands (mileage reimbursement available)
Kindly note that this role may involve responsibilities requiring operation of a company vehicle or travel between job sites. Candidates must meet CleanSpark's insurability requirements for the company's vehicle insurance policy.
CleanSpark is an Equal Opportunity Employer and upholds a policy of non-discrimination and anti-harassment towards all employees and job applicants, regardless of race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, or any other legally protected characteristic.
CleanSpark is looking for dedicated individuals to join our team and contribute to the fast-paced world of bitcoin mining. As an integral part of our team, you will play a crucial role in shaping the future of responsible bitcoin mining while enjoying a supportive work environment and competitive benefits package.
About CleanSpark:
CleanSpark is leading the way as America's Bitcoin Miner, operating data centers powered by low-carbon energy sources. We are committed to fostering trust and transparency within our workforce and the communities we serve.
Primary Responsibilities:
Manage calendars and inboxes for the Chief of Staff and CEO
Coordinate internal and external meetings, leadership sessions, and off-site planning
Prepare meeting materials, agendas, and briefing documents
Arrange travel logistics, including flight/hotel bookings and itineraries
Assist with personal errands, home management, and event coordination
Provide in-flight support for private travel arrangements
Support executive initiatives and company priorities as required
Maintain confidentiality when handling sensitive company and personal information
Desired Skills:
Proficiency in administrative tasks and Microsoft office suite
Strong organizational abilities with a keen eye for detail
Experience supporting senior executives in various capacities
Willingness to travel up to 30%, sometimes with short notice
Demonstrated reliability, composure under pressure, and strong service orientation
High emotional intelligence and interpersonal skills
Solid work ethic, flexibility, and willingness to take on any task
Additional Requirements:
Availability for frequent travel (1-3 times per month)
Willingness to respond and support off-hours communication or urgent tasks
Access to reliable transportation and willingness to use personal vehicle for errands (mileage reimbursement available)
Kindly note that this role may involve responsibilities requiring operation of a company vehicle or travel between job sites. Candidates must meet CleanSpark's insurability requirements for the company's vehicle insurance policy.
CleanSpark is an Equal Opportunity Employer and upholds a policy of non-discrimination and anti-harassment towards all employees and job applicants, regardless of race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, or any other legally protected characteristic.