Operations Manager (Dispute Team)

Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Operations Manager
Description

*

OKX is a leading digital asset trading platform that leverages blockchain technology to offer advanced financial services to traders worldwide. With hundreds of token and futures trading pairs, OKX assists traders in optimizing their strategies. As a prominent digital asset trading platform in terms of trading volume, we cater to millions of users across 100 countries. The platform's derivatives segment is globally recognized for its daily volume of around $10 billion, setting a high standard in the industry. At OKX, we envision blockchain technology as a means to eliminate transaction barriers, enhance transaction efficiency, and ultimately influence the global economy significantly. Our commitment lies in making groundbreaking innovations that shape the world and continuously enhance customer experience.

  • Overseseeing and managing the day-to-day operations of the Overseas Dispute team, ensuring service delivery metrics are met.
  • Strategically planning and deploying resources to fulfill operational requirements.
  • Conducting Root-Cause-Analysis and implementing Back-Up-Track Plans in response to team disruptions caused by scheduled or unscheduled incidents. Key performance indicators include Average Handling Time (AHT), Lead Time (LT), Customer Satisfaction (CSAT), Service Level Agreement (SLA), among others.
  • Developing a global strategic dispute workflow for end users and merchants, business standards, management systems, and incentive policies to enhance operational excellence.
  • Continuous enhancement of service levels by focusing on customer feedback, solution processes, and enhancing the customer journey.
  • Collaborating with cross-functional stakeholders to drive product enhancement and operational process improvements.
  • Driving innovative solutions by identifying and addressing process bottlenecks and inefficiencies through digital means.
  • Ensuring compliance with regulatory mandates and operational protocols.

What We Look For In You:

  • Bachelor's degree or a minimum of 5 years of relevant experience in customer dispute operations (background in shared services, legal, audit, or consulting is advantageous).
  • Proficiency in English (verbal and written) plus fluency in one native language (preferably).
  • At least 3 years of managerial experience, including leadership of large and diverse teams (more than 75 members).
  • Strong communication and analytical skills.
  • Tech-savvy with a willingness to embrace technologies for driving transformation and change management.
  • Demonstrated expertise in efficient hiring, training, coaching, and people management practices.

Nice to Have:

  • Familiarity with ISO standards applicable to the industry, ideally leading or significantly contributing to the development and implementation of required policies and procedures.
  • Working knowledge of CRM tools like Zendesk.
  • Understanding of the cryptocurrency and/or fintech sectors.
  • Experience collaborating with teams across global offices and time zones.
  • Knowledge of fraud detection concepts.

Why Join Us?

  • Competitive remuneration package, including Basic Salary, Generous KPI bonus program, Shift Allowance, and Annual Increment.
  • Meal Allowance up to RM 500/month.
  • Monthly Team Building activities.
  • RM 2500 Benefits annually for Training & Wellness.
  • Yearly Bonus scheme.
  • Convenient workplace location (5 minutes walk from MRT TRX).
  • Ample growth and promotion opportunities with support for skill development, mentoring, and training programs.
  • Employee engagement, recognition, and appreciation initiatives.
  • Multinational work environment offering diverse interactions and career advancement prospects through engagement with individuals from diverse backgrounds and cultures.
Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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Crypto Social Media Manager(Bengaluru-Remote)

Bengaluru, India
Bengaluru, India
Full time
Remote
Responsibilities

Spearheading social media advertising campaigns for the company.

Creating compelling and original written and visual content for each social media campaign.

Establishing and maintaining a strong online presence for the company across various social media platforms.

Monitoring the company's brand performance on social media.

Collaborating with influencers to enhance brand awareness.

Managing online communities and ensuring positive engagement.

Addressing and responding to comments on all social media accounts.

Overseeing effective customer service operations via social media channels.

Analyzing data to evaluate the effectiveness of social media campaigns.

Providing guidance and coaching to all employees on creating impactful content.

Requirements

Native familiarity with Crypto (Defi, Yield Farming, Staking, IDO/IEO). 

Proficient in social media posting across platforms like Instagram, Twitter, Telegram, Facebook, Tik Tok, and YouTube.

Skilled in utilizing social media tools such as Hubspot, Sprout Social, and Tubebuddy.

Experienced in community management and engagement on platforms like Telegram, Discord, and handling support tickets.

Well-versed in copywriting and social media marketing.

Demonstrated experience in developing effective social media strategies.

Ability to tailor content to fit the unique voice of each social media platform.

Track record of successfully building and nurturing social media communities.

Understanding of fundamental graphic design principles.

Past experience as a Brand Manager on social media.

Capability to measure and assess the outcomes of social media campaigns.

DevOps Lead (Kubernetes, APAC)

Full time
Remote
Position Overview:

We are a global team dedicated to enabling enterprises and developers worldwide to leverage decentralized systems. Our team's diverse expertise spans various sectors, including Ethereum and Starknet protocol engineering, decentralized finance, security auditing, and more. Collaborating with renowned organizations in the blockchain space, we comprise almost 200 remote team members from over 45 countries.

Location / Timezone Details:

While the position offers location flexibility, candidates need to align with the GMT-3 timezone, working between 9:30 AM to 5:30 PM in the GMT+8 to GMT+11 time zone.

Role Summary:

We are in search of a DevOps Lead with profound Kubernetes proficiency to spearhead the transition from public cloud infrastructure to a bare-metal setup. This pivotal role entails orchestrating the technical roadmap, supervising a team of seasoned DevOps engineers, and leveraging Kubernetes expertise for optimized resource management and cost-efficiency. Close cooperation with project management is essential for delivering projects seamlessly while maintaining operational excellence.

Key Responsibilities:

Provide guidance and mentorship to a team of senior DevOps engineers, establishing technical standards and best practices.

Deploy and manage Kubernetes clusters in bare metal environments to enhance performance and realize cost optimization for efficient resource allocation.

Collaborate closely with project management, ensuring alignment between DevOps activities and project goals.

Utilize automation tools and frameworks (CI/CD pipelines, Terraform, ArgoCD) to enhance operational efficiency.

Optimize resource utilization to drive cost-effective operations.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

8+ years of experience in DevOps with demonstrated technical leadership.

Proficiency in Python/shell scripting; developer experience is beneficial.

Technical expertise encompassing cloud technologies, infrastructure as code (Terraform), CI/CD practices, Kubernetes, and multi-cloud environments.

Strong leadership skills, ability to mentor a team, and excellent communication skills for cross-functional collaboration.

Preferred Qualifications:

Capability to adapt to fast-paced environments.

AWS/GCP/Cloud certifications.

Familiarity with software development practices and agile methodologies.

Willingness to partake in weekend on-call duties, with incentives provided for weekend support.

Residence in Australia or New Zealand.

Declaration:

I provide my consent for the storage and processing of my personal information by the Employing Company for recruitment purposes, complying with the UK GDPR. For further details or queries on this process, contact legalnotices@company.com.

Stay updated on our latest endeavors by following our social channels.

Senior Operations Manager

Hong Kong
Hong Kong
Full time
Office
Who We Are

At our company, we are focused on utilizing technology to shape the future. With a foundation in blockchain technology, our business is a major cryptocurrency spot and derivatives exchange globally. Our goal is to revolutionize the financial ecosystem by offering diverse and advanced products and solutions. Trusted by millions of users worldwide, we are committed to providing an engaging platform that enables individuals to explore the realm of cryptocurrencies. Our dedication to innovation is evident through our broad range of crypto services.

We value our employees just as much as we value our technological advancements. We foster a culture of teamwork, adaptability, and integrity. Our aim is to create a welcoming, inclusive, and diverse work environment where every individual is respected, valued, and empowered to grow and succeed.

About the Opportunity

What You’ll Be Doing:

Managing Collateral/Margin Operations, including margin processing, monitoring portfolios, resolving disputes, and onboarding new clients.

Handling Trading Operations, serving as the primary contact for clients on operational trade issues, ensuring accurate and timely trade transactions, and providing operational reports.

Documenting all trading procedures and designing operation policies for trading activities.

Conducting Portfolio Reconciliation by reconciling data across various office systems, identifying and resolving discrepancies.

Other responsibilities

Identifying opportunities for process improvement, risk reduction, and workflow enhancement.

Leading operational initiatives such as system implementations and process optimizations.

Collaborating with various teams to address operational challenges and develop solutions.

What We Look For In You:

Hold a bachelor's degree with relevant experience in financial services.

Possess strong analytical skills, problem-solving capabilities, attention to detail, and a control-oriented mindset.

Self-motivated, able to work under pressure with integrity, and possess strong organizational skills.

Demonstrated ability to work effectively in high-performance global teams and cross-functional environments.

Previous experience in Financial Services with exposure to OTC derivatives.

Full Stack Engineer

Europe +2
Europe +2
Full time
Remote
[Edge & Node] stands at the forefront of web3 innovation, striving for a world driven by individual autonomy, shared self-sovereignty, and extensive collaboration. Founded by veterans from [The Graph], our mission is to establish The Graph as the indispensable bedrock of open internet data. By encouraging and standardizing subgraphs industry-wide, we have cemented The Graph as the primary method for organizing and accessing blockchain data. Leveraging expertise in open-source software, tool creation, and protocols, we empower developers and entrepreneurs to create groundbreaking digital infrastructure for unstoppable applications.

Revolutionizing the tech landscape with unwavering principles, we advocate for a decentralized internet, aiming to eliminate concentrated power and substitute authoritative command with collective consensus. Our dedication to censorship resistance reinforces our pursuit of an information age liberated from sole entities. Promoting open-source development challenges the status quo of web2, recognizing innovation thrives on transparency and collaboration. Envisioning a permissionless future, we aim to eradicate the constraints enforced by central gatekeepers, transferring trust from intermediaries to trustless systems facilitated by smart contracts.

The Product Engineering team, known for its dynamism and collaboration, focuses on developing and improving user-facing products. Our team is committed to delivering exceptional user experiences and takes pride in the meticulous attention given to detail. Equipped with a diverse skill set encompassing efficient front-end interface development and scalable back-end solutions, we tackle intricate challenges with finesse.

We are currently seeking a skilled and motivated Full Stack Engineer to join our team. Our ideal candidate is customer-oriented with a keen eye for detail. Strong abilities in simplifying complex concepts and a flair for product design will be invaluable in providing exceptional user experiences. Collaborating effectively with diverse teams and possessing proficiency in both front-end and back-end development are essential qualities we seek.

Responsibilities:

Liaise with various engineering and research teams to integrate their contributions into user-facing products

Collaborate with the design team to iterate on product designs and efficiently translate them into code

Work closely with product managers to understand business requirements and convert them into technical design documents

Identify, troubleshoot, and resolve bugs to uphold product quality and performance

Enhance processes, software monitoring, reliability, and scalability across the stack by setting higher standards for continuous improvement

Requirements:

Minimum 3 years of software development experience

Proficiency in both front-end and back-end development

Product-oriented mindset with a strong focus on crafting superb user experiences

Track record of addressing complex challenges with innovative solutions

Excellent communication and writing skills

Experience in blockchains and/or web3 is a plus

Familiarity with technologies such as React, NextJS, Nodejs, Typescript, GraphQL, PostgresSQL, Kubernetes is advantageous

About The Graph:

The Graph serves as the indexing and query layer of web3, with the Graph Network offering a self-service experience for developers. Developers create and publish open APIs (subgraphs) that applications can query through GraphQL. The Graph can index data from various networks like Ethereum, NEAR, Arbitrium, Optimism, and more. Thousands of subgraphs have been deployed, allowing developers to efficiently access data from blockchains for applications like Uniswap, Synthetix, and others.

If you are developing in web3, you can use subgraphs to index and query blockchain data. The Graph enables applications to present data efficiently in UI and allows other developers to utilize your subgraph. Join The Graph community through technical discussions on Discord, Telegram chats, and following The Graph on social media platforms.

The Graph Foundation oversees The Graph Network, supported by the Technical Council and collaborating partners within The Graph ecosystem.

Front-End Engineer

Singapore
Singapore
Full time
Office
BitMEX is a prominent cryptocurrency derivatives trading platform, known for its innovative approach to cryptocurrency trading and its emphasis on innovation, liquidity, and security.

BitMEX offers a sophisticated peer-to-peer crypto-products trading platform and API that serves hundreds of thousands of traders worldwide, handling billions of USD in transactions daily.

About Us

BitMEX is a pioneer in the crypto exchanges for derivatives space, catering especially to institutional and professional traders. It is renowned for introducing the Perpetual Swap, one of the most popular crypto trading products. BitMEX stands out as the leading exchange globally that consistently develops new cryptocurrency derivative products, such as the recent ETH Staking Swap.

Users on BitMEX are empowered to trade cryptocurrency derivatives on a professional and secure platform that offers high performance, deep liquidity, and continuous availability. Since its establishment in 2014, BitMEX has ensured the security of user funds, with no losses due to hacking incidents. Additionally, the platform supports spot trading, cryptocurrency purchase, and conversion, offering a wide range of derivatives contracts, spot trading pairs, and cryptocurrency conversion options.

We are seeking individuals who are dedicated, accountable, and collaborative to join the BitMEX team as we grow the cryptocurrency ecosystem. Values such as attention to detail, efficiency, and simplicity are highly regarded in our global business, operating 24/7. We look for candidates who are independent, adaptable, and interested in a work-life balanced approach.

Overview

The role of a Senior React Engineer at BitMEX involves working on the design and implementation of fast, real-time web applications. With a focus on React.JS, the BitMEX platform excels in performance. Ideal candidates for this position have experience in trading platforms, strong React expertise, and a passion for the bitcoin space. They should possess significant professional experience with React and a motivation to excel as an engineer within this domain.

Key Responsibilities

Develop the BitMEX Web Frontend and React Native components

Collaborate across teams and skill sets to deliver end-user products

Design and implement new features, address bugs, and optimize performance

Coordinate with API and Engine teams to integrate new features and innovative consumer-facing products

Provide mentorship to other engineers on coding standards, design principles, and engineering practices

Explore and assess new stack components and architectural concepts as needed

Conduct regular code reviews

Requirements

Extensive experience with JS and its performance characteristics

Proficiency in NodeJS, React, and Flux architecture

Experience with Jest, Flow, Webpack, Make, and Sass is a plus

Ability to make complex, data-driven products accessible to users

Track record of working on multiple product concepts simultaneously

Knowledge of current UX trends and interest in exploring new UX concepts

Background in trading derivatives products, preferably bitcoin derivatives

Understanding of Bitcoin's value proposition and willingness to be compensated in bitcoin

Join us in fostering a dynamic cryptocurrency ecosystem through strategic investments in emerging cryptocurrency technologies and shaping the future of digital financial services.