Operations Manager (Dispute Team)
Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
*
OKX is a leading digital asset trading platform that leverages blockchain technology to offer advanced financial services to traders worldwide. With hundreds of token and futures trading pairs, OKX assists traders in optimizing their strategies. As a prominent digital asset trading platform in terms of trading volume, we cater to millions of users across 100 countries. The platform's derivatives segment is globally recognized for its daily volume of around $10 billion, setting a high standard in the industry. At OKX, we envision blockchain technology as a means to eliminate transaction barriers, enhance transaction efficiency, and ultimately influence the global economy significantly. Our commitment lies in making groundbreaking innovations that shape the world and continuously enhance customer experience.
- Overseseeing and managing the day-to-day operations of the Overseas Dispute team, ensuring service delivery metrics are met.
- Strategically planning and deploying resources to fulfill operational requirements.
- Conducting Root-Cause-Analysis and implementing Back-Up-Track Plans in response to team disruptions caused by scheduled or unscheduled incidents. Key performance indicators include Average Handling Time (AHT), Lead Time (LT), Customer Satisfaction (CSAT), Service Level Agreement (SLA), among others.
- Developing a global strategic dispute workflow for end users and merchants, business standards, management systems, and incentive policies to enhance operational excellence.
- Continuous enhancement of service levels by focusing on customer feedback, solution processes, and enhancing the customer journey.
- Collaborating with cross-functional stakeholders to drive product enhancement and operational process improvements.
- Driving innovative solutions by identifying and addressing process bottlenecks and inefficiencies through digital means.
- Ensuring compliance with regulatory mandates and operational protocols.
What We Look For In You:
- Bachelor's degree or a minimum of 5 years of relevant experience in customer dispute operations (background in shared services, legal, audit, or consulting is advantageous).
- Proficiency in English (verbal and written) plus fluency in one native language (preferably).
- At least 3 years of managerial experience, including leadership of large and diverse teams (more than 75 members).
- Strong communication and analytical skills.
- Tech-savvy with a willingness to embrace technologies for driving transformation and change management.
- Demonstrated expertise in efficient hiring, training, coaching, and people management practices.
Nice to Have:
- Familiarity with ISO standards applicable to the industry, ideally leading or significantly contributing to the development and implementation of required policies and procedures.
- Working knowledge of CRM tools like Zendesk.
- Understanding of the cryptocurrency and/or fintech sectors.
- Experience collaborating with teams across global offices and time zones.
- Knowledge of fraud detection concepts.
Why Join Us?
- Competitive remuneration package, including Basic Salary, Generous KPI bonus program, Shift Allowance, and Annual Increment.
- Meal Allowance up to RM 500/month.
- Monthly Team Building activities.
- RM 2500 Benefits annually for Training & Wellness.
- Yearly Bonus scheme.
- Convenient workplace location (5 minutes walk from MRT TRX).
- Ample growth and promotion opportunities with support for skill development, mentoring, and training programs.
- Employee engagement, recognition, and appreciation initiatives.
- Multinational work environment offering diverse interactions and career advancement prospects through engagement with individuals from diverse backgrounds and cultures.
Skills Required
OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
Not specified
Daniel Luiz
Recruiter, Marketer, Advertiser, Business Developer
Part time
Remote
We are building a company and looking for people who want to grow with it
Open roles
- Marketer
- Business Developer
- Recruiter
- Advertiser
Requirements
- Clear natural English communication without translators or AI
- Professional fast and reliable
- Fluent in your native language
If you want to be part of something early and actually make an impact — reach out
Open roles
- Marketer
- Business Developer
- Recruiter
- Advertiser
Requirements
- Clear natural English communication without translators or AI
- Professional fast and reliable
- Fluent in your native language
If you want to be part of something early and actually make an impact — reach out
Payment in Crypto
Albert Aria
Social media manager
Full time
Remote
Just as the job description say's, you will work as a social media manager, and help me meet daily target's without fail. You must show your willingness to work
Payment in Crypto
Sze Nexya
Discord Community Moderator (Web3/Gaming)
Full time
Remote
We are seeking experienced Discord Moderators to join the HolyVerse team as we transition into Season 2. HolyVerse is a Sci-Fi ecosystem featuring NFT planets, resource generation, and competitive racing.Responsibilities:Maintain a positive, hype atmosphere in the server.Manage support tickets and assist new members.Monitor chat to prevent FUD, spam, and scams.Collaborate with the CM and Founder for community events.Requirements:Proven experience moderating Web3 or NFT gaming servers.Deep understanding of Discord safety and bot management.Ability to work flexible 4–6 hour shifts.ADD me on discord ; strawberryloli554
Payment in Crypto
0x Vertex
Part-Time Support in Mexico | Chile | Colombia
Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.
animocabrandslimited@laborx.com animocabrandslimited@laborx.com
Junior Secretary
Hong Kong
Hong Kong
Full time
Office
Company Overview:
Animoca Brands Corporation Limited is a prominent player in the Web3 space, specializing in tokenization and blockchain technology to bring digital property rights to consumers. The company is dedicated to contributing to the open metaverse and associated network effects through three key business pillars. These pillars comprise operating Web3 ventures including Moca Network, Anichess, The Sandbox, Open Campus, NEOM Web3 initiatives, and a stablecoin project in collaboration with Standard Chartered and HKT; offering digital asset advisory services such as tokenomics advisory, liquidity provisioning, and institutional research for external Web3 projects; and managing investments in a diverse portfolio of over 540 companies, showcasing renowned industry leaders like Pudgy Penguins, Yuga Labs, Axie Infinity, Polygon, Consensys, and many others.
Job Responsibilities:
Provide thorough administrative support to Senior Secretaries, assisting with coordination across internal and external stakeholders in various time zones.
Manage intricate travel arrangements, encompassing hotel and flight bookings, ground transportation, and visa applications.
Handle expense reimbursements and coordinate logistics for client meetings, including local transportation and meal arrangements.
Support meeting organization by managing event registrations and associated tasks.
Monitor and follow up on personal affairs as required.
Uphold impeccable professionalism and confidentiality standards, exercising discretion in all interactions with business and senior management teams.
Assist with ad hoc tasks and special projects as assigned.
Requirements:
Hold a diploma in business management, a related field, or have formal training in secretarial, office management, or administrative studies.
Possess a minimum of 3 years of experience supporting senior stakeholders.
Demonstrate exceptional multitasking, prioritization, and time management skills while performing effectively under pressure.
Exhibit a proven ability to handle sensitive and confidential information with integrity.
Showcase meticulous attention to detail, strong calendar management, and record-keeping skills.
Display strong cultural awareness and excellent interpersonal abilities for building and nurturing professional relationships.
Work effectively as a collaborative team player with adept problem-solving and decision-making skills.
Show proficiency in Microsoft Office Suite and Google Workspace.
Have fluency in both written and spoken English and Chinese.
Why Join Animoca Brands?
Vibrant and Diverse Workplace: Engage in a dynamic, multi-cultural environment with colleagues from various nationalities.
Incentives in the Web3 Space: Participate in pioneering projects at the forefront of the future.
Direct Impact and Flat Structure: Have your ideas valued and rapidly implemented in a flat organizational setting.
Comfortable and Creative Atmosphere: Enjoy a relaxed and productive work environment with casual attire.
Opportunities Across the Ecosystem: Collaborate with diverse subsidiary brands to gain exposure to various projects and technologies.
Comprehensive Benefits Package: Access a comprehensive benefits package, including medical, life, and transportation allowances.
Personal Information Collection Statement:
Data provided by the Job Applicant will adhere strictly to the Employer's Personal Data Policies. All classified data will be kept confidential within the Human Resources & Administration Department. Data of unsuccessful applicants may be retained for up to 3 months.
Animoca Brands Corporation Limited is a prominent player in the Web3 space, specializing in tokenization and blockchain technology to bring digital property rights to consumers. The company is dedicated to contributing to the open metaverse and associated network effects through three key business pillars. These pillars comprise operating Web3 ventures including Moca Network, Anichess, The Sandbox, Open Campus, NEOM Web3 initiatives, and a stablecoin project in collaboration with Standard Chartered and HKT; offering digital asset advisory services such as tokenomics advisory, liquidity provisioning, and institutional research for external Web3 projects; and managing investments in a diverse portfolio of over 540 companies, showcasing renowned industry leaders like Pudgy Penguins, Yuga Labs, Axie Infinity, Polygon, Consensys, and many others.
Job Responsibilities:
Provide thorough administrative support to Senior Secretaries, assisting with coordination across internal and external stakeholders in various time zones.
Manage intricate travel arrangements, encompassing hotel and flight bookings, ground transportation, and visa applications.
Handle expense reimbursements and coordinate logistics for client meetings, including local transportation and meal arrangements.
Support meeting organization by managing event registrations and associated tasks.
Monitor and follow up on personal affairs as required.
Uphold impeccable professionalism and confidentiality standards, exercising discretion in all interactions with business and senior management teams.
Assist with ad hoc tasks and special projects as assigned.
Requirements:
Hold a diploma in business management, a related field, or have formal training in secretarial, office management, or administrative studies.
Possess a minimum of 3 years of experience supporting senior stakeholders.
Demonstrate exceptional multitasking, prioritization, and time management skills while performing effectively under pressure.
Exhibit a proven ability to handle sensitive and confidential information with integrity.
Showcase meticulous attention to detail, strong calendar management, and record-keeping skills.
Display strong cultural awareness and excellent interpersonal abilities for building and nurturing professional relationships.
Work effectively as a collaborative team player with adept problem-solving and decision-making skills.
Show proficiency in Microsoft Office Suite and Google Workspace.
Have fluency in both written and spoken English and Chinese.
Why Join Animoca Brands?
Vibrant and Diverse Workplace: Engage in a dynamic, multi-cultural environment with colleagues from various nationalities.
Incentives in the Web3 Space: Participate in pioneering projects at the forefront of the future.
Direct Impact and Flat Structure: Have your ideas valued and rapidly implemented in a flat organizational setting.
Comfortable and Creative Atmosphere: Enjoy a relaxed and productive work environment with casual attire.
Opportunities Across the Ecosystem: Collaborate with diverse subsidiary brands to gain exposure to various projects and technologies.
Comprehensive Benefits Package: Access a comprehensive benefits package, including medical, life, and transportation allowances.
Personal Information Collection Statement:
Data provided by the Job Applicant will adhere strictly to the Employer's Personal Data Policies. All classified data will be kept confidential within the Human Resources & Administration Department. Data of unsuccessful applicants may be retained for up to 3 months.