Operations Manager (Dispute Team)
Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
*
OKX is a leading digital asset trading platform that leverages blockchain technology to offer advanced financial services to traders worldwide. With hundreds of token and futures trading pairs, OKX assists traders in optimizing their strategies. As a prominent digital asset trading platform in terms of trading volume, we cater to millions of users across 100 countries. The platform's derivatives segment is globally recognized for its daily volume of around $10 billion, setting a high standard in the industry. At OKX, we envision blockchain technology as a means to eliminate transaction barriers, enhance transaction efficiency, and ultimately influence the global economy significantly. Our commitment lies in making groundbreaking innovations that shape the world and continuously enhance customer experience.
- Overseseeing and managing the day-to-day operations of the Overseas Dispute team, ensuring service delivery metrics are met.
- Strategically planning and deploying resources to fulfill operational requirements.
- Conducting Root-Cause-Analysis and implementing Back-Up-Track Plans in response to team disruptions caused by scheduled or unscheduled incidents. Key performance indicators include Average Handling Time (AHT), Lead Time (LT), Customer Satisfaction (CSAT), Service Level Agreement (SLA), among others.
- Developing a global strategic dispute workflow for end users and merchants, business standards, management systems, and incentive policies to enhance operational excellence.
- Continuous enhancement of service levels by focusing on customer feedback, solution processes, and enhancing the customer journey.
- Collaborating with cross-functional stakeholders to drive product enhancement and operational process improvements.
- Driving innovative solutions by identifying and addressing process bottlenecks and inefficiencies through digital means.
- Ensuring compliance with regulatory mandates and operational protocols.
What We Look For In You:
- Bachelor's degree or a minimum of 5 years of relevant experience in customer dispute operations (background in shared services, legal, audit, or consulting is advantageous).
- Proficiency in English (verbal and written) plus fluency in one native language (preferably).
- At least 3 years of managerial experience, including leadership of large and diverse teams (more than 75 members).
- Strong communication and analytical skills.
- Tech-savvy with a willingness to embrace technologies for driving transformation and change management.
- Demonstrated expertise in efficient hiring, training, coaching, and people management practices.
Nice to Have:
- Familiarity with ISO standards applicable to the industry, ideally leading or significantly contributing to the development and implementation of required policies and procedures.
- Working knowledge of CRM tools like Zendesk.
- Understanding of the cryptocurrency and/or fintech sectors.
- Experience collaborating with teams across global offices and time zones.
- Knowledge of fraud detection concepts.
Why Join Us?
- Competitive remuneration package, including Basic Salary, Generous KPI bonus program, Shift Allowance, and Annual Increment.
- Meal Allowance up to RM 500/month.
- Monthly Team Building activities.
- RM 2500 Benefits annually for Training & Wellness.
- Yearly Bonus scheme.
- Convenient workplace location (5 minutes walk from MRT TRX).
- Ample growth and promotion opportunities with support for skill development, mentoring, and training programs.
- Employee engagement, recognition, and appreciation initiatives.
- Multinational work environment offering diverse interactions and career advancement prospects through engagement with individuals from diverse backgrounds and cultures.
Skills Required
OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
Not specified
Legendary Managements
Business Development Remote Commission-Based Web3
Part time
Remote
Legendary Managements Is Hiring BD Partners (Commission-Based)We’re expanding our Business Development (BD) team — and looking for sharp, well-connected Web3 operators who can help us drive serious growth by connecting us with real builders.
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Payment in Crypto
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
Сrypto.com
Senior HR Associate
Taipei, Taiwan
Taipei, Taiwan
Full time
Hybrid
The People and Culture team is responsible for overseeing the employee experience, encompassing talent acquisition, onboarding, people operations, talent development, and retention. Alongside this, the team is focused on fostering company culture and enhancing employee connectivity to promote a strong sense of belonging within the organization. We are seeking a dedicated HR professional to join our team, drive HR transformation, and contribute significantly to our business.
Key Responsibilities:
Oversee daily HR operations and employee lifecycle activities in TW while ensuring compliance with labor laws and company policies.
Support TW payroll processes, including tax filings, payments, and coordination with payroll vendors.
Collaborate with business, talent acquisition (TA), and IT teams to facilitate seamless preboarding and onboarding experiences for new hires in TW, as well as support employees during exit procedures.
Aid in the year-end review process and prepare necessary documentation.
Contribute as a core team member of the global Employee Services Hub, focusing on specific TA operational processes to support the global business.
Take a leading role in vendor staff preboarding, onboarding, and exiting procedures, working closely with group HR to manage associated costs.
Assist in organizing Giving-Back activities, Year-End Gala Event, and other employee engagement initiatives, as needed.
Manage registered office reservations, hot desk/meeting room bookings, relevant invoices, and office logistics.
Support HR Manager and the team in operational activities, process enhancements, and ad-hoc HR projects.
Requirements:
Hold a Bachelor's degree in Human Resources Management or related field.
Possess at least 3-4 years of HR experience.
Strong numerical skills with keen attention to detail.
Proactive, responsible, well-organized, and collaborative team player with effective communication abilities.
Proficient in both written and spoken English and Chinese.
Exhibit HR sensitivity and maintain confidentiality.
Able to prioritize and manage multiple tasks efficiently.
Join us on a fulfilling journey to advance your career growth!
Key Responsibilities:
Oversee daily HR operations and employee lifecycle activities in TW while ensuring compliance with labor laws and company policies.
Support TW payroll processes, including tax filings, payments, and coordination with payroll vendors.
Collaborate with business, talent acquisition (TA), and IT teams to facilitate seamless preboarding and onboarding experiences for new hires in TW, as well as support employees during exit procedures.
Aid in the year-end review process and prepare necessary documentation.
Contribute as a core team member of the global Employee Services Hub, focusing on specific TA operational processes to support the global business.
Take a leading role in vendor staff preboarding, onboarding, and exiting procedures, working closely with group HR to manage associated costs.
Assist in organizing Giving-Back activities, Year-End Gala Event, and other employee engagement initiatives, as needed.
Manage registered office reservations, hot desk/meeting room bookings, relevant invoices, and office logistics.
Support HR Manager and the team in operational activities, process enhancements, and ad-hoc HR projects.
Requirements:
Hold a Bachelor's degree in Human Resources Management or related field.
Possess at least 3-4 years of HR experience.
Strong numerical skills with keen attention to detail.
Proactive, responsible, well-organized, and collaborative team player with effective communication abilities.
Proficient in both written and spoken English and Chinese.
Exhibit HR sensitivity and maintain confidentiality.
Able to prioritize and manage multiple tasks efficiently.
Join us on a fulfilling journey to advance your career growth!