Operations Manager - South Africa
Binance operates as a key player in the global blockchain ecosystem, renowned for hosting the largest cryptocurrency exchange platform based on trading volume and user registrations worldwide. Trusted by over 300 million individuals across more than 100 countries, Binance is acclaimed for its top-tier security measures, transparent user fund management, swift trading engine, deep market liquidity, and an extensive array of digital asset services. The organization's offerings span across various sectors including trading, financial services, education, research, payment solutions, institutional services, Web3 features, and more. By harnessing the potential of digital assets and blockchain technology, Binance endeavors to construct a widespread financial ecosystem to promote financial inclusivity, financial liberty, and enhance financial accessibility for individuals globally.
Responsibilities
- Establish end-to-end fiat operations encompassing deposit/withdrawal processing, daily reconciliation, exception handling, and fraud monitoring across various banking platforms such as Nedbank, Stitch, Capitec, and PayShap.
- Deploy a risk-tiered payment access framework with stringent controls, including dynamic payment references, name matching protocols for third-party deposits, and velocity-based withdrawal procedures.
- Meet the 4-hour RFI SLA with designated banks to maintain operational efficiency and uphold banking relationships.
- Supervise phased deployment strategies from Institutional/VIP clients to broad Retail clients with a focus on documenting processes for transparency and liability protection purposes.
- Manage relationships with third-party payment service providers, ensuring performance optimization, monitoring, issue resolution, and adherence to vendor due diligence protocols.
- Devise and sustain operational and fraud controls for fiat interactions, incorporating dynamic reference governance, compliance protocols, velocity controls, API fraud monitoring, and social engineering defenses.
- Monitor key performance indicators related to fraud detection, including fraud rates, chargeback ratios, STR volumes, orphan payment rates, and reconciliation discrepancies.
- Oversee fraud detection rules and cooperate with the global Compliance/AML teams on SAR/STR filing procedures.
Requirements
- Possess a minimum of 8 years of experience in financial services operations out of which at least 3 years have been dedicated to payments, fintech, or cryptocurrency fields.
- Demonstrated expertise in managing fiat payment operations such as bank integrations, EFT rails, instant payment systems, and third-party payment providers.
- Experience in mitigating fraud risks within a high-volume consumer financial setup.
- Familiarity with regulatory frameworks within the South African financial domain including FSCA, FIC, SARB, National Treasury.
- Proven history of constructing operational teams and processes from the ground up.
- Proficiency with reconciliation systems, payment matching principles, and large-scale exception handling procedures.
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