Operations Senior Analyst
Job summary: Binance, a top global blockchain platform and cryptocurrency exchange, is seeking an experienced Operations Senior Analyst to enhance payment operations within the financial technology sector. The role involves monitoring, analyzing, and resolving operational issues to ensure seamless payment processes.
Responsibilities:
- Supervise Pix transactions on a daily basis and manage related issues such as failures, rejections, and refunds.
- Keep track of operational performance metrics including transaction success rates, processing times, and complaint resolutions.
- Monitor system health, operational alerts, and anomalies in payment processing.
- Support operational incident management, escalation procedures, and act as Level 2 support for critical payment cases.
- Investigate complex customer issues concerning transactions, payment failures, refunds, and reconciliations.
- Coordinate with Customer Support and Technology teams during operational disturbances to ensure effective communication and incident resolution.
- Collaborate with Engineering teams to prioritize enhancements, fixes, and automation initiatives.
- Assist with reconciliation activities and operational validations as necessary.
Requirements:
- Experience in fintech, payment operations, NOC, or digital banking environments.
- Proficiency in Pix, payment flows, digital accounts, and financial operations.
- Prior experience in managing operational incidents and customer escalations.
- Strong analytical skills, attention to detail, and ability to work in fast-paced environments.
- Familiarity with operational monitoring tools, ticketing systems, and incident management procedures.
- Excellent communication and stakeholder management abilities.
- Proactive problem-solving approach.
Company Benefits:
- Join a global blockchain ecosystem and shape the future of finance.
- Engage with a talented, diverse team within a flat organizational structure.
- Collaborate on projects autonomously in an innovative, fast-paced environment.
- Benefit from career growth opportunities and continuous learning.
- Competitive salary and comprehensive benefits package.
- Remote work flexibility based on business team requirements.
Equal Opportunity Employer: Binance is committed to fostering diversity in the workplace, recognizing its importance for overall success.
Privacy Notice: All job applicants must read and agree to Binance's Candidate Privacy Notice. Artificial intelligence tools may be used in the hiring process to support certain tasks such as resume analysis, with final decisions made by human recruiters. For more details on data processing, interested individuals can contact Binance directly.

