Polygon Success Manager (Chains)
Status
United States
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
As a Success Manager at Polygon Labs, you will act as the crucial bridge between our company and our valued chains focused on CDK and AggLayer integration. Your primary role will involve ensuring an outstanding experience throughout the entire Polygon journey, contributing significantly to building, retaining, and expanding relationships by assisting chains in maximizing the potential of Polygon blockchain technology and ecosystem.
Key Responsibilities
Engagement: Lead engagement processes for chains to facilitate a seamless entry into the Polygon ecosystem, with a key focus on driving adoption and ongoing engagement.
Proactive Relationship Management: Develop and execute an engagement and communication strategy that maintains high satisfaction levels through regular check-ins, success reviews, and performance assessments.
Data-Driven Insights: Utilize data from Polygon chains to derive valuable insights guiding chains towards increased adoption and satisfaction.
Risk Mitigation: Evaluate risk factors for individual chains and proactively collaborate with them to prevent dissatisfaction or loss of business, thereby enhancing overall retention.
Voice of the Chain (VoC): Act as the primary liaison, collaborating across teams internally to ensure consistent and compelling messaging.
Product Expertise: Become a proficiency in Polygon protocols, third-party solution providers, and developer tools, educating chains on the advantages and benefits while ensuring effective utilization of Polygon blockchain solutions.
Market Awareness: Stay informed on Web3 market conditions to tailor value propositions that align with the unique needs of each chain.
Effective Planning and Prioritization: Efficiently plan and prioritize chain initiatives, activities, and requests, adhering to timely follow-ups and clear issue resolution.
Collaboration with Business Development/Solution Engineering: Work closely with the Business Development team to share chain insights that inform new product offerings, expansion opportunities, and professional services.
Advocacy Building: Identify and nurture advocacy relationships with strategic chains, utilizing them as marketing channels through case studies, speaking opportunities, references, and more.
Preferred Qualifications
- Bachelor's degree or equivalent experience in a relevant field.
- Experience in a client-facing role within the blockchain industry.
- Strong understanding of Web3 and blockchain technology.
- Knowledge of the Web3 market and ecosystem.
- Excellent communication, relationship-building, and negotiation skills.
- Outstanding organizational and time-management capabilities.
- Strong problem-solving and decision-making abilities.
- Ability to thrive independently and collaboratively in a fast-paced environment.
- Proficiency in CRM and partner management tools.
Skills Required
Polygon
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
Liza BlockDAG
Blockchain Go Developer
Cape Town, South Africa
Cape Town, South Africa
Full time
Remote
BlockDAG Network is revolutionizing the world of distributed ledger technology through Directed Acyclic Graph (DAG)-based infrastructures. Our goal is to create secure, scalable, and high-throughput decentralized networks. We uphold a culture of innovation, excellence, and continuous collaboration, providing an environment where forward-thinking professionals can thrive.
About the Role:
We are seeking an accomplished Lead Go Developer & DevOps Engineer to take on a strategic, cross-functional leadership position. This unique role sits at the intersection of software development and infrastructure operations. You will not only design and implement cutting-edge, Go-based components for our DAG-powered blockchain but also oversee the cloud infrastructure and automation frameworks that keep our platform resilient, secure, and scalable. As a team leader, you will collaborate closely with product, security, and data teams, championing best practices and ensuring cohesive execution across the engineering organization.
Key Responsibilities:
Technical Leadership & Strategy:
Drive architectural decisions, code quality standards, and performance optimizations across Go-based services.
Serve as the technical lead on initiatives that impact the entire platform stack—both software components and cloud infrastructure.
Advocate for and implement industry best practices, guiding team members and stakeholders to adopt efficient, secure, and scalable approaches.
Cross-Team Collaboration & Coordination:
Interface with product managers, security experts, data teams, and other engineering groups to ensure alignment on priorities, timelines, and deliverables.
Mentor and coach junior and mid-level engineers, fostering a culture of learning, professional development, and continuous improvement.
Communicate complex technical concepts clearly to non-technical team members, ensuring that strategic decisions are well-informed and broadly understood.
Infrastructure & DevOps Ownership:
Architect and maintain robust cloud infrastructure for distributed ledger operations, ensuring high availability, low latency, and optimal resource utilization.
Refine and scale CI/CD pipelines, observability systems, and automation scripts to support rapid feature delivery without compromising reliability or security.
Rapidly diagnose and resolve production incidents, proactively implementing preventative measures and incident response best practices.
Qualifications:
Development Expertise:
7+ years of professional software development experience, with at least 3+ years focused on Go in production environments.
Deep understanding of concurrency, memory management, profiling, and optimization in Go.
Proven track record designing, building, and maintaining large-scale, distributed systems.
Infrastructure & Operations Expertise:
5+ years in SRE, DevOps, or infrastructure roles, with demonstrated success managing complex cloud-native systems (AWS, GCP, or Azure).
Proficiency with container orchestration (Kubernetes), infrastructure-as-code tools (Terraform, Ansible), and modern CI/CD pipelines.
Strong observability skill set, including hands-on experience with monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, ELK).
Domain Knowledge & Leadership Skills:
Familiarity with blockchain, DAG-based networks, or advanced distributed system concepts is highly desirable.
Exceptional communication skills, with experience facilitating cross-team collaboration and consensus-building.
A proven leader who can mentor engineers, set clear objectives, and cultivate an environment of transparency, accountability, and continuous improvement.
Preferred:
Exposure to cryptographic primitives, P2P networking, and consensus protocols in decentralized systems.
Hands-on experience with performance testing, capacity planning, and advanced debugging in complex, distributed environments.
Experience driving security best practices and governance across application and infrastructure components.
Benefits:
Competitive compensation and comprehensive benefits.
Influence on groundbreaking blockchain technology and the evolution of decentralized networks.
A supportive, dynamic environment that values leadership, innovation, and professional growth.
About the Role:
We are seeking an accomplished Lead Go Developer & DevOps Engineer to take on a strategic, cross-functional leadership position. This unique role sits at the intersection of software development and infrastructure operations. You will not only design and implement cutting-edge, Go-based components for our DAG-powered blockchain but also oversee the cloud infrastructure and automation frameworks that keep our platform resilient, secure, and scalable. As a team leader, you will collaborate closely with product, security, and data teams, championing best practices and ensuring cohesive execution across the engineering organization.
Key Responsibilities:
Technical Leadership & Strategy:
Drive architectural decisions, code quality standards, and performance optimizations across Go-based services.
Serve as the technical lead on initiatives that impact the entire platform stack—both software components and cloud infrastructure.
Advocate for and implement industry best practices, guiding team members and stakeholders to adopt efficient, secure, and scalable approaches.
Cross-Team Collaboration & Coordination:
Interface with product managers, security experts, data teams, and other engineering groups to ensure alignment on priorities, timelines, and deliverables.
Mentor and coach junior and mid-level engineers, fostering a culture of learning, professional development, and continuous improvement.
Communicate complex technical concepts clearly to non-technical team members, ensuring that strategic decisions are well-informed and broadly understood.
Infrastructure & DevOps Ownership:
Architect and maintain robust cloud infrastructure for distributed ledger operations, ensuring high availability, low latency, and optimal resource utilization.
Refine and scale CI/CD pipelines, observability systems, and automation scripts to support rapid feature delivery without compromising reliability or security.
Rapidly diagnose and resolve production incidents, proactively implementing preventative measures and incident response best practices.
Qualifications:
Development Expertise:
7+ years of professional software development experience, with at least 3+ years focused on Go in production environments.
Deep understanding of concurrency, memory management, profiling, and optimization in Go.
Proven track record designing, building, and maintaining large-scale, distributed systems.
Infrastructure & Operations Expertise:
5+ years in SRE, DevOps, or infrastructure roles, with demonstrated success managing complex cloud-native systems (AWS, GCP, or Azure).
Proficiency with container orchestration (Kubernetes), infrastructure-as-code tools (Terraform, Ansible), and modern CI/CD pipelines.
Strong observability skill set, including hands-on experience with monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, ELK).
Domain Knowledge & Leadership Skills:
Familiarity with blockchain, DAG-based networks, or advanced distributed system concepts is highly desirable.
Exceptional communication skills, with experience facilitating cross-team collaboration and consensus-building.
A proven leader who can mentor engineers, set clear objectives, and cultivate an environment of transparency, accountability, and continuous improvement.
Preferred:
Exposure to cryptographic primitives, P2P networking, and consensus protocols in decentralized systems.
Hands-on experience with performance testing, capacity planning, and advanced debugging in complex, distributed environments.
Experience driving security best practices and governance across application and infrastructure components.
Benefits:
Competitive compensation and comprehensive benefits.
Influence on groundbreaking blockchain technology and the evolution of decentralized networks.
A supportive, dynamic environment that values leadership, innovation, and professional growth.
Payment in Crypto
Ale Ortiz
Crypto Customer Support Specialist
Mexico City, Mexico
Mexico City, Mexico
Full time
Remote
Job Overview
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Payment in Crypto
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Velora
NFT Lore Weaver/Character Architect (Web3 Storytelling Expert)
Dubai, United Arab Emirates
Dubai, United Arab Emirates
Full time
Remote
We seek a crypto-proven storyteller to craft NFT characters that shape our multichain MMO economy. Your lore will live on-chain, your creations will trade like assets, and your ideas will govern factions across 11+ blockchains.
Responsibilities:
- Design dynamic NFTs with traits tied to DAO votes, token prices & player behavior
- Embed DeFi mechanics into character backstories (e.g., liquidity pools as "magic reservoirs")
- Collaborate with devs to implement ERC-6551 narrative systems
Requirements:
- Shipped 2+ NFT collections (>1 ETH volume) – share contract addresses
- Fluency in Web3 concepts (MEV, bonding curves, ERC-721A)
- Active in NFT communities (Discord roles as proof)
Rewards:
- 3-7% royalties from your NFT sales
- Governance over plotlines via Lore DAO
- 0.5% of all in-game trades involving your work
Responsibilities:
- Design dynamic NFTs with traits tied to DAO votes, token prices & player behavior
- Embed DeFi mechanics into character backstories (e.g., liquidity pools as "magic reservoirs")
- Collaborate with devs to implement ERC-6551 narrative systems
Requirements:
- Shipped 2+ NFT collections (>1 ETH volume) – share contract addresses
- Fluency in Web3 concepts (MEV, bonding curves, ERC-721A)
- Active in NFT communities (Discord roles as proof)
Rewards:
- 3-7% royalties from your NFT sales
- Governance over plotlines via Lore DAO
- 0.5% of all in-game trades involving your work
Payment in Crypto
Velora
DevOps Engineer
Singapore
Singapore
Full time
Remote
Mission: Fortify sovereign infrastructure for a player-owned economy where downtime = lost kingdoms.
Responsibilities:
Architect zero-downtime multichain ops (Arbitrum/BASE rollups, fraud-proof autoscaling)
Design self-healing node clusters that counter NFT minting DDoS attacks in <5ms
Embed on-chain circuit breakers to halt exploits before they drain $CORE liquidity
Turn Discord FUD storms into infra stress metrics via custom LLM pipelines
You’re a Fit If:
You’ve slashed gas costs by 30%+ in past DeFi/GameFi projects (prove it)
Your idea of “monitoring” includes MEV bot behavior and DAO vote latency
You’ve built systems where “chaos testing” means simulating chain splits during PvP wars
You see player rage-quits as a critical infrastructure metric
Compensation:
Base + % of rescued gas fees (paid in $CORE)
NFT “Backbone” Pass (permanent % of protocol revenue)
DAO voting power scaled to uptime milestones (*99.99% SLA = veto rights*)
Responsibilities:
Architect zero-downtime multichain ops (Arbitrum/BASE rollups, fraud-proof autoscaling)
Design self-healing node clusters that counter NFT minting DDoS attacks in <5ms
Embed on-chain circuit breakers to halt exploits before they drain $CORE liquidity
Turn Discord FUD storms into infra stress metrics via custom LLM pipelines
You’re a Fit If:
You’ve slashed gas costs by 30%+ in past DeFi/GameFi projects (prove it)
Your idea of “monitoring” includes MEV bot behavior and DAO vote latency
You’ve built systems where “chaos testing” means simulating chain splits during PvP wars
You see player rage-quits as a critical infrastructure metric
Compensation:
Base + % of rescued gas fees (paid in $CORE)
NFT “Backbone” Pass (permanent % of protocol revenue)
DAO voting power scaled to uptime milestones (*99.99% SLA = veto rights*)
Payment in Crypto