Product & Implementation Specialist – Digital Asset Custody
Hong Kong
Full time
Hybrid
Compensation is not specified
Role
Product Manager
Description
We are looking for a motivated professional to fill the role of a Product / Implementation Specialist. This position will be part of our team responsible for serving institutional digital asset custody clients. The ideal candidate must possess a strong background in digital asset custody processes, regulated finance, entity structures, and problem-solving with an emphasis on execution.
Key Responsibilities
- Managing the complete client lifecycle for institutional clients, which includes onboarding, integration, and providing continuous product support to ensure a secure and seamless experience.
- Leading the client journey as the primary product expert and technical point of contact for institutional clients, addressing intricate queries related to custody, security, and settlement processes.
- Creating solution structures by understanding complex client requirements and designing tailored product and operational setups that meet regulatory compliance.
- Overseeing project execution by coordinating implementation plans with various teams to ensure timely and accurate client service delivery.
- Crafting and maintaining detailed internal documentation, implementation playbooks, and standardized operational procedures to enhance client-facing processes.
Required Skills & Experience
- Hands-on experience with regulated financial products tailored for institutional clients such as hedge funds and asset managers.
- In-depth knowledge of digital asset custody operations, including private key management, blockchain mechanics, and core custody activities like withdrawals, deposits, and transfers.
- Proficiency in solutions architecture, including scoping complex client requirements, proposing technical solutions, and developing detailed specifications for implementation teams.
- Demonstrated leadership skills in leading cross-functional delivery teams, taking initiative, and delivering measurable results.
- Excellent verbal and written communication skills to effectively convey complex technical concepts to non-technical audiences.
- Ability to accommodate working hours aligned with US business hours to effectively cater to institutional clients.
Preferred Qualifications
- Prior experience in settlement operations involving fiat or digital assets.
- Experience with software implementation and iteration within a high-growth or financial technology environment.
- Utilizes a data-informed work style with a user-centric approach.
Skills Required

Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified