Product & Implementation Specialist – Digital Asset Custody

Hong Kong
Full time
Hybrid
Compensation is not specified
Role
Product Manager
Description

We are looking for a motivated professional to fill the role of a Product / Implementation Specialist. This position will be part of our team responsible for serving institutional digital asset custody clients. The ideal candidate must possess a strong background in digital asset custody processes, regulated finance, entity structures, and problem-solving with an emphasis on execution.

Key Responsibilities

  • Managing the complete client lifecycle for institutional clients, which includes onboarding, integration, and providing continuous product support to ensure a secure and seamless experience.
  • Leading the client journey as the primary product expert and technical point of contact for institutional clients, addressing intricate queries related to custody, security, and settlement processes.
  • Creating solution structures by understanding complex client requirements and designing tailored product and operational setups that meet regulatory compliance.
  • Overseeing project execution by coordinating implementation plans with various teams to ensure timely and accurate client service delivery.
  • Crafting and maintaining detailed internal documentation, implementation playbooks, and standardized operational procedures to enhance client-facing processes.

Required Skills & Experience

  • Hands-on experience with regulated financial products tailored for institutional clients such as hedge funds and asset managers.
  • In-depth knowledge of digital asset custody operations, including private key management, blockchain mechanics, and core custody activities like withdrawals, deposits, and transfers.
  • Proficiency in solutions architecture, including scoping complex client requirements, proposing technical solutions, and developing detailed specifications for implementation teams.
  • Demonstrated leadership skills in leading cross-functional delivery teams, taking initiative, and delivering measurable results.
  • Excellent verbal and written communication skills to effectively convey complex technical concepts to non-technical audiences.
  • Ability to accommodate working hours aligned with US business hours to effectively cater to institutional clients.

Preferred Qualifications

  • Prior experience in settlement operations involving fiat or digital assets.
  • Experience with software implementation and iteration within a high-growth or financial technology environment.
  • Utilizes a data-informed work style with a user-centric approach.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified

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