Senior Account Manager - APAC (Remote - Work from Anywhere)
Gibraltar
Full time
Remote
Compensation is not specified
Role
Account Manager
Description
Renowned for our commitment to diversity and work flexibility, Xapo Bank operates with a fully distributed team comprising over 140 professionals scattered across 40+ countries worldwide. Our vision, initiated by our Founder and Chairman, Wences Casares, revolves around empowering individuals with economic freedom and wealth protection regardless of their geographical location or governing authorities.
Seeking individuals with a thirst for challenge and a global mindset, we are driving transformation in the banking landscape and are steadfast in our mission to usher in a new era of operational standards. Managing risk efficiently is ingrained in every Xapien's responsibilities, with a critical focus on ensuring customer satisfaction, shareholder value, and a conducive workplace culture.
Position Overview
As a pivotal member of the Customer Success Team, the Senior Account Manager will oversee a dedicated portfolio of high net worth clients at Xapo Bank. Apart from prospecting and building customer relationships, this role entails guiding clients through our product offerings and providing personalized support throughout their journey with Xapo to foster enduring customer loyalty.
Key responsibilities include revenue generation through client retention and acquisition efforts, aligning with strategic goals to enhance the bank's financial performance effectively.
Key Responsibilities
- Facilitate the onboarding and maintenance of high net worth client relationships in the APAC region.
- Tailor solutions to meet customer needs based on their unique circumstances and risk tolerance.
- Serve as a regional escalation point for Customer Success Advisors, offering banking services to clients.
- Promote the Xapo brand at regional events.
- Keep a close watch on client portfolios and provide timely updates to clients as necessary.
- Conduct periodic customer reviews to reassess risk profiles, wealth management requirements, and other critical details.
- Ensure compliance with regulatory guidelines and industry specifications.
- Accomplish targets and key performance indicators in line with team and business objectives.
- Conduct product demonstrations for potential and existing customers.
- Collaborate on strategies to expand the customer base and identify cross-selling opportunities for asset under management (AUM) growth.
Strive to exceed client expectations by catering to their needs proactively, throughout the onboarding process and beyond.
Stay updated on advancements in traditional finance and cryptocurrency industries. Escalate regional issues to relevant teams and partners. Qualifications Required
- Proficient in both English and Mandarin.
- Minimum 5 years of customer-facing experience in private banking, wealth management, investment banking, or commercial banking.
- Understanding of crypto markets, either through professional exposure or personal interest.
- Proven track record in lead generation and customer relationship management in financial services.
- Ability to conduct effective face-to-face and virtual meetings with clients and handle queries at industry events.
- Demonstrated success in achieving KPIs and targets pertaining to conversion rates and AUM growth.
- Extensive network in the financial services domain within the region.
- Solid grasp of fiat payment channels and stablecoins.
Additional Requirements
- Designated workspace for focused work.
- Reliable internet connection matching the highest available speed in your area.
- Essential devices meeting the minimum technical specifications.
- Alignment with Our Values and Xapo's Values-Driven Leadership principles.
Why Choose Xapo?
Drive Global Impact, Work Flexibly.
- Pioneering Innovation: Contribute to societal advancement through cutting-edge technological solutions. Operate remotely from any location worldwide.
- Optimal Work-Life Balance: Collaborate effectively in a harmonious blend of freedom and teamwork. Customize your work schedule and leverage a flexible PTO policy for personal rejuvenation.
- Commitment to Excellence: Grow alongside a high-performance team that fosters learning and collaboration. Avail opportunities to advance your personal development goals with an annual learning budget catered to your preferences.
At Xapo, unwavering consumer protection and adherence to regulatory standards are paramount. All team members are entrusted with upholding principles of fairness, transparency, and ethical behavior in their interactions with clients and stakeholders.
Skills Required
Xapo
Website
www.xapobank.comCompany size
Not specified
Location
United States
Description
A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country. This is the dream that drove Wences Casares to quietly transform the world of private banking.
Gabenius
Full-time Hackintosh iOS development
Full time
Hybrid
We are currently seeking a skilled professional to join our team as a Full-time Hackintosh iOS Developer. In this role, you will be responsible for developing iOS applications for our Hackintosh platform. The ideal candidate will have a strong background in Web, Mobile, and Software Development, Engineering & Architecture, Customer Service, and Accounting and Consulting Specialist.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Payment in Crypto
CryptoRank
Sales manager (Crypto / Web3.0)
Full time
Remote
CryptoRank is a web3.0 market data aggregator, analytics platform, and investing tool that empowers users to explore web3 and make smarter trading decisions.
Due to active growth, we are looking for Sales manager with suitable experience in web3/crypto field.
It’s very important to be aware of all trends in the Crypto sphere and be ready to become an essential part of our ambitious team!
Location: remote, preferably location – Portugal or Europe (to participate and visit Crypto Conferences)
What You Will Be Doing:
Attracting new customers and developing relationships with current ones;
Planning and management of Sales Pipeline;
Development of commercial offers;
Sale of different types of ad, both incoming leads and through cold sales;
Requirements:
1+ years experience in sales (as a plus IT, crypto market);
Excellent English knowledge (B2+);
Communication skills: ability to communicate both externally (to senior executive clients) and internally (to key stakeholders) in a clear, compelling, and concise manner;
Good knowledge of web 3.0 and project evaluation experience (IDO, ICO, IEO, Launchpads);
Understanding of advertising metrics (CPC, CPM, CPA, CPL), ability to create advertising campaigns;
As a plus:
Knowledge of Russian;
You have a database of contacts and sales channels;
Excellent use of search tools and PowerPoint for presentation;
What we offer:
Competitive salary + % of sales;
Full-Time remote role;
Interesting high-load project and a team of professionals;
Paid leave and sick leave;
Build the best crypto analytical service with us for users from all over the world!
Due to active growth, we are looking for Sales manager with suitable experience in web3/crypto field.
It’s very important to be aware of all trends in the Crypto sphere and be ready to become an essential part of our ambitious team!
Location: remote, preferably location – Portugal or Europe (to participate and visit Crypto Conferences)
What You Will Be Doing:
Attracting new customers and developing relationships with current ones;
Planning and management of Sales Pipeline;
Development of commercial offers;
Sale of different types of ad, both incoming leads and through cold sales;
Requirements:
1+ years experience in sales (as a plus IT, crypto market);
Excellent English knowledge (B2+);
Communication skills: ability to communicate both externally (to senior executive clients) and internally (to key stakeholders) in a clear, compelling, and concise manner;
Good knowledge of web 3.0 and project evaluation experience (IDO, ICO, IEO, Launchpads);
Understanding of advertising metrics (CPC, CPM, CPA, CPL), ability to create advertising campaigns;
As a plus:
Knowledge of Russian;
You have a database of contacts and sales channels;
Excellent use of search tools and PowerPoint for presentation;
What we offer:
Competitive salary + % of sales;
Full-Time remote role;
Interesting high-load project and a team of professionals;
Paid leave and sick leave;
Build the best crypto analytical service with us for users from all over the world!
Payment in Crypto
Gelato Network
Technical Key Account Manager (Web3)
Full time
Remote
Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.
Position Summary:
We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations.
Key Responsibilities:
Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
Requirements
Minimum of 3 years experience in key account management or a related role in the SaaS API industry.
Understanding of Web3 infrastructure, especially pertaining to the RPC business.
Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
In-depth understanding of Web3 including DeFi and Rollups.
Experience with CRM software like Hubspot or Salesforce.
Excellent communication and interpersonal skills.
Problem-solving mindset with a focus on customer satisfaction.
Bonus: Coding Experience.
Bonus: Worked in Web3 before for at least 1 year.
Benefits
What we offer:
Small, fully remote team with an office in Zug, Switzerland
Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
Generous token vestings paid in the network’s native $GEL token
Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)
Position Summary:
We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations.
Key Responsibilities:
Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
Requirements
Minimum of 3 years experience in key account management or a related role in the SaaS API industry.
Understanding of Web3 infrastructure, especially pertaining to the RPC business.
Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
In-depth understanding of Web3 including DeFi and Rollups.
Experience with CRM software like Hubspot or Salesforce.
Excellent communication and interpersonal skills.
Problem-solving mindset with a focus on customer satisfaction.
Bonus: Coding Experience.
Bonus: Worked in Web3 before for at least 1 year.
Benefits
What we offer:
Small, fully remote team with an office in Zug, Switzerland
Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
Generous token vestings paid in the network’s native $GEL token
Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)
Steve Mikaelson
Customer Support Specialist
Melbourne, Australia
Melbourne, Australia
Full time
Remote
The Customer Support Specialist is responsible for providing exceptional customer service and support to resolve inquiries, issues, and concerns from customers. This role involves communicating with customers through various channels to ensure their satisfaction and enhance the overall customer experience.
Key Responsibilities:
Customer Assistance:
Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Provide accurate information and assistance regarding products, services, orders, billing, and technical support.
Guide customers through troubleshooting processes to resolve issues and ensure a positive resolution.
Issue Resolution:
Investigate and resolve customer complaints, concerns, or escalations promptly and effectively.
Escalate complex issues to appropriate teams or management for further assistance and resolution.
Communication:
Maintain a professional and courteous demeanor in all customer interactions.
Communicate with empathy and understanding to build rapport and trust with customers.
Follow up with customers to ensure that their inquiries or issues have been resolved satisfactorily.
Documentation:
Accurately document customer interactions, inquiries, and resolutions in the customer support system or CRM software.
Update customer accounts with relevant information and notes to facilitate seamless communication and follow-up.
Product Knowledge:
Develop and maintain a thorough understanding of company products, services, and policies.
Stay updated on product features, updates, and enhancements to provide accurate information to customers.
Team Collaboration:
Collaborate with other members of the customer support team to share knowledge, best practices, and insights.
Provide feedback to management regarding recurring issues, trends, or opportunities for improvement.
Key Responsibilities:
Customer Assistance:
Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Provide accurate information and assistance regarding products, services, orders, billing, and technical support.
Guide customers through troubleshooting processes to resolve issues and ensure a positive resolution.
Issue Resolution:
Investigate and resolve customer complaints, concerns, or escalations promptly and effectively.
Escalate complex issues to appropriate teams or management for further assistance and resolution.
Communication:
Maintain a professional and courteous demeanor in all customer interactions.
Communicate with empathy and understanding to build rapport and trust with customers.
Follow up with customers to ensure that their inquiries or issues have been resolved satisfactorily.
Documentation:
Accurately document customer interactions, inquiries, and resolutions in the customer support system or CRM software.
Update customer accounts with relevant information and notes to facilitate seamless communication and follow-up.
Product Knowledge:
Develop and maintain a thorough understanding of company products, services, and policies.
Stay updated on product features, updates, and enhancements to provide accurate information to customers.
Team Collaboration:
Collaborate with other members of the customer support team to share knowledge, best practices, and insights.
Provide feedback to management regarding recurring issues, trends, or opportunities for improvement.
Steve Mikaelson
Account Payroll Clerk
Sydney, Australia
Sydney, Australia
Full time
Remote
The Account Payroll Clerk is responsible for accurately processing employee payroll, ensuring compliance with company policies and government regulations, and maintaining payroll records.Key Responsibilities:Payroll Processing:Calculate employee wages, deductions, commissions, and bonuses.Input and verify timekeeping data.Process payroll transactions accurately and timely.Review payroll reports for accuracy and resolve discrepancies.Compliance:Ensure compliance with payroll regulations.Stay updated on changes in payroll laws.Prepare and submit payroll tax filings and reports.Assist with payroll audits.Record Keeping:Maintain accurate payroll records.Generate payroll reports for management.Handle employee inquiries regarding payroll.Benefits Administration:Administer employee benefits.Deduct and remit employee contributions to benefit plans.Assist employees with benefit enrollment.