Senior Product Operations Manager, Binance Chat

Binance is a distinguished global blockchain ecosystem known for operating the world's largest cryptocurrency exchange with millions of users across various countries. It is a trusted platform recognized for its top-tier security measures, transparent fund handling, rapid trading engine, extensive liquidity, and a wide range of digital asset offerings. Binance provides services encompassing trading, finance, education, research, payments, institutional support, Web3 functionalities, and more. Through the utilization of digital assets and blockchain technology, Binance aims to establish a comprehensive financial ecosystem promoting financial inclusivity worldwide.

About Binance Square

Binance Square is a comprehensive social platform designed to offer the latest insights in Web3 and cryptocurrencies. It collaborates with prominent experts, enthusiast contributors, and reputable media outlets, acting as a conduit between content creators and their audience. It customizes user feeds based on their engagement history, setting the stage for modernizing social interaction within the crypto sphere.

Responsibilities

• Oversee the day-to-day operations of the Binance Chat product including feature implementations, content oversight, and user experience enhancements.
• Collaborate with Product Managers to translate product strategies into actionable operational plans.
• Monitor, analyze, and interpret core product metrics to drive performance improvements.
• Identify product deficiencies and user concerns through data analysis and feedback mechanisms, instigating corrective actions with relevant teams.
• Develop and execute growth and engagement strategies such as feature launches and user incentive programs.
• Create and maintain operational documentation such as standard operating procedures and playbooks for the Chat product.
• Foster cross-functional collaboration with Risk, Compliance, Customer Support, and Marketing divisions to ensure product congruence and regulatory compliance.
• Support new feature releases through comprehensive testing, user communication, and post-launch monitoring.
• Advocate for user needs by collecting qualitative and quantitative feedback through surveys, interviews, and community engagement.

Requirements

• 3-5 years of experience in product operations, growth operations, or a related role within the tech or internet industry.
• Proficient in data analysis tools such as Tableau, with knowledge of SQL considered a plus.
• Demonstrated abilities in collaborating across functions in a fast-paced environment.
• Understanding of social or messaging products, experience with chat, community, or content platforms a strong advantage.
• Exceptional project management skills with keen attention to detail.
• Effective written and verbal communication skills in English; proficiency in Mandarin a bonus.
• Enthusiasm or experience in the crypto/Web3 industry beneficial.

Binance offers a dynamic work environment where employees can contribute towards shaping the future within a leading blockchain ecosystem. The organization fosters collaboration with talented individuals globally in a user-focused structure, offering autonomy in innovative projects, opportunities for career advancement, continuous learning, competitive compensation, and a remote work option. Binance upholds equal opportunity employment principles, believing diversity enhances organizational success. Submitted applicants acknowledge and agree to Binance’s Candidate Privacy Notice. AI tools may support parts of the hiring process but final decisions are made by human evaluators. For any data processing inquiries, individuals can reach out to Binance for clarification.