TA Operations Analyst & Coordinator
Company Overview:
At OKX, we are dedicated to shaping the future through technology. Our mission since 2017 has been to transform global systems by leveraging cutting-edge digital asset exchange, Web3 portal, and blockchain ecosystems. By providing a wide range of innovative products, solutions, and trading tools, we are revolutionizing the financial landscape. Trusted by over 50 million users across 180 countries, OKX is empowering individuals to explore the world of Web3. With a focus on diversity, inclusion, and continuous innovation, we envisage a future with enhanced financial accessibility supported by blockchain technology and decentralized finance.
We pride ourselves on our innovation, social responsibility, and commitment to fostering a collaborative and diverse work environment. With a global team of over 3,000 employees, we are dedicated to creating long-term value for the industry through embracing diversity and inclusion.
Job Opportunity:
As a TA Operations Analyst & Coordinator at OKX, you will play a crucial role in supporting our Recruiters and candidates by enhancing the candidate experience. Your responsibilities will involve liaising with internal stakeholders, such as Recruiters, Interviewers, and Hiring Managers, to ensure a seamless recruitment process. We are seeking someone who is enthusiastic about recruiting and eager to gain exposure across various facets of the recruitment field, from candidate experience to employer branding.
Team Overview:
Our Recruiting team fuels the growth of OKX by facilitating the hiring of top-tier talent efficiently. We collaborate closely with leaders to provide talent advisory services while prioritizing candidate experience, diversity, and operational effectiveness. By fostering a supportive and collaborative environment, we aim to help candidates realize their career aspirations and contribute to the future success of OKX.
Responsibilities:
- Coordinate and welcome onsite candidates for interviews
- Support recruitment operational activities, including data analysis and utilizing recruitment tools
- Ensure a positive experience for candidates throughout the interview process
- Manage multiple candidates and interview schedules effectively
- Proactively address any issues during the interview process
- Identify process gaps and implement improvements for a smoother hiring experience
- Participate in strategic projects within the Talent team
- Maintain compliance with data protection regulations
Required Qualifications:
- 4+ years of business sector experience, primarily in an administrative role
- 2+ years of recruiting coordination experience, preferably in fast-growing startups
- Strong attention to detail and ability to prioritize tasks effectively
- Adaptability to change and ambiguity
- Demonstrated ability to handle confidential information professionally
- Proactive, communicative, and organized approach to work
Preferred Qualifications:
- Strong administrative acumen in rapidly-scaling startups
- Previous experience in the fintech industry
- Familiarity with the startup landscape in the San Francisco Bay Area
Perks & Benefits:
- Competitive compensation package
- Learning and development programs
- Team-building activities and company events
- Wellness and meal allowances
- Comprehensive healthcare benefits for employees and dependants
- Additional perks revealed during the hiring process
OKX Inclusivity Statement:
We are committed to providing equal employment opportunities without discrimination based on various factors. In line with the San Francisco Fair Chance Ordinance, we consider qualified applicants regardless of their individual backgrounds.
Discord Community Moderator (Web3/Gaming)
Part-Time Support in Mexico | Chile | Colombia
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Appointment Setter
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Assistant Shop Manager
CleanSpark is seeking a dedicated Assistant Shop Manager to aid the Hardware Repair Manager in supervising staff and daily operations of the shop. This position involves maintaining team productivity, ensuring smooth scheduling, and providing necessary resources for technical staff. The Assistant Shop Manager plays a vital role in upholding a positive work environment in alignment with CleanSpark's objectives.
Key Duties:
Manage and oversee shop personnel, including Leads and Technicians, to guarantee adherence to corporate standards.
Play a key role in the recruitment process by conducting interviews and selecting suitable candidates for technician and lead roles.
Support staff performance through feedback, coaching, issue documentation, and escalation when needed.
Contribute to employee development and performance reviews by evaluating accomplishments, identifying areas for improvement, and designing development plans.
Supervise the onboarding and training of new employees to ensure their understanding of policies, safety regulations, and repair procedures.
Maintain consistency in adhering to Standard Operating Procedures (SOPs), workplace protocols, and safety measures.
Assist with logistics operations to ensure an adequate supply of tools, parts, and repair materials for seamless production.
Uphold a constructive work environment by addressing employee issues, boosting morale, and promoting teamwork.
Manage day-to-day personnel administrative tasks, including documentation and reporting.
Coordinate with Leads to align staff and workflow with operational targets and quality benchmarks.
Perform any additional tasks as assigned.
This position necessitates professionalism, effective communication, respect, and collaboration in a team-based and inclusive setting.
Basic Requirements:
High school diploma or GED equivalent.
2–4 years of supervisory or management experience.
Strong leadership skills, encompassing hiring, coaching, and performance evaluation.
Prior experience in managing employee relations and fostering a respectful work environment.
Proficiency in scheduling, recordkeeping, and administrative tasks.
Solid organizational skills with the ability to coordinate staffing, inventory levels, and production timelines.
Competent in managing employee concerns and performance matters with fairness and professionalism.
Excellent interpersonal and communication abilities with a focus on cross-departmental collaboration.
Proactive, reliable, and committed to fostering team morale and accountability.
Preferred Qualifications:
Associate or bachelor’s degree in business, operations, or related field.
Supervisory background in a repair, warehouse, or manufacturing environment.
Salary range: $65,000 - $75,000 per year
Please note that the role may involve tasks that require the operation of a company vehicle or travel to different job sites. Candidates must be insurable under CleanSpark's vehicle insurance policy. CleanSpark is an equal opportunity employer, providing equal employment opportunities to all individuals without regard to various characteristics protected by law.