TA Operations Analyst & Coordinator
Company Overview:
At OKX, we are dedicated to shaping the future through technology. Our mission since 2017 has been to transform global systems by leveraging cutting-edge digital asset exchange, Web3 portal, and blockchain ecosystems. By providing a wide range of innovative products, solutions, and trading tools, we are revolutionizing the financial landscape. Trusted by over 50 million users across 180 countries, OKX is empowering individuals to explore the world of Web3. With a focus on diversity, inclusion, and continuous innovation, we envisage a future with enhanced financial accessibility supported by blockchain technology and decentralized finance.
We pride ourselves on our innovation, social responsibility, and commitment to fostering a collaborative and diverse work environment. With a global team of over 3,000 employees, we are dedicated to creating long-term value for the industry through embracing diversity and inclusion.
Job Opportunity:
As a TA Operations Analyst & Coordinator at OKX, you will play a crucial role in supporting our Recruiters and candidates by enhancing the candidate experience. Your responsibilities will involve liaising with internal stakeholders, such as Recruiters, Interviewers, and Hiring Managers, to ensure a seamless recruitment process. We are seeking someone who is enthusiastic about recruiting and eager to gain exposure across various facets of the recruitment field, from candidate experience to employer branding.
Team Overview:
Our Recruiting team fuels the growth of OKX by facilitating the hiring of top-tier talent efficiently. We collaborate closely with leaders to provide talent advisory services while prioritizing candidate experience, diversity, and operational effectiveness. By fostering a supportive and collaborative environment, we aim to help candidates realize their career aspirations and contribute to the future success of OKX.
Responsibilities:
- Coordinate and welcome onsite candidates for interviews
- Support recruitment operational activities, including data analysis and utilizing recruitment tools
- Ensure a positive experience for candidates throughout the interview process
- Manage multiple candidates and interview schedules effectively
- Proactively address any issues during the interview process
- Identify process gaps and implement improvements for a smoother hiring experience
- Participate in strategic projects within the Talent team
- Maintain compliance with data protection regulations
Required Qualifications:
- 4+ years of business sector experience, primarily in an administrative role
- 2+ years of recruiting coordination experience, preferably in fast-growing startups
- Strong attention to detail and ability to prioritize tasks effectively
- Adaptability to change and ambiguity
- Demonstrated ability to handle confidential information professionally
- Proactive, communicative, and organized approach to work
Preferred Qualifications:
- Strong administrative acumen in rapidly-scaling startups
- Previous experience in the fintech industry
- Familiarity with the startup landscape in the San Francisco Bay Area
Perks & Benefits:
- Competitive compensation package
- Learning and development programs
- Team-building activities and company events
- Wellness and meal allowances
- Comprehensive healthcare benefits for employees and dependants
- Additional perks revealed during the hiring process
OKX Inclusivity Statement:
We are committed to providing equal employment opportunities without discrimination based on various factors. In line with the San Francisco Fair Chance Ordinance, we consider qualified applicants regardless of their individual backgrounds.
Discord Community Moderator (Web3/Gaming)
Part-Time Support in Mexico | Chile | Colombia
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Appointment Setter
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
People & Culture Manager
Overview
Our customer, a forward-thinking AI technology firm developing state-of-the-art products, is in search of a People Operations Professional to support their rapid expansion across operations in Hong Kong and the US. This dynamic role is ideal for a detail-oriented individual with a passion for operational excellence and a strategic mindset in building processes from the ground up.
Responsibilities
Develop comprehensive guides and resources including step-by-step procedures and quick reference materials to facilitate smooth navigation of processes.
Manage and enhance routine HR activities such as performance evaluations, team feedback collection, advancement processes, and benefits administration.
Supervise all aspects of the employee lifecycle, from onboarding new hires and role changes to handling departures and compliance obligations.
Assist employees and managers with inquiries by creating tools for self-help and drive projects aimed at streamlining workflows in preparation for growth.
Ensure efficient functioning of HR platforms (e.g., Lattice and Notion) to maintain updated, easily accessible, and accurately synced information.
Collaborate with Legal, Finance, Recruitment, and HR teams to facilitate various processes like onboarding new employees, managing compensation, handling contract modifications, and expanding into new markets.
Requirements
Bachelor's degree combined with a minimum of 6 years in people management or HR functions, with a preference for experience in fast-growing startup environments.
Proven track record of establishing and enhancing operational workflows that are scalable and adaptable to organizational growth.
Competence in independently managing employee lifecycle programs.
Proficiency in creating clear guides and resources to simplify complex processes for better comprehension and navigation.
Possess a supportive and problem-solving approach in addressing employee queries.
Demonstrated ability to coordinate multiple projects concurrently and refine programs with minimal supervision.
Familiarity with utilization of tools like Slack, Lattice, and Notion would be advantageous.
Proficiency in Cantonese and English languages.