VIP Account Manager Team Lead

Key requirements 
Define and drive the product vision and strategy, including monetization strategies and financial performance.
Collaborate with various stakeholders to deeply understand product demands, identify points of improvement, and develop product strategies.
Define and track key product metrics to measure success and drive continuous improvement in product performance and user satisfaction.
Conduct market research and competitive analysis to identify market opportunities, informing product strategy.
Manage developing teams and lead the product 
Qualifications/Responsibilities 
English fluency C2 (native level)
Masters/PhD in Top Universities
Proven experience in product management within Web3 and cryptocurrency.
In-depth understanding of the Web3 market structure.
Excellent collaboration and communication skills, with the ability to effectively work with cross-functional teams, stakeholders, and senior management.
Strong analytical, prioritization, and problem-solving abilities.
Familiarity with web and mobile app development.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
As a Product Analyst, you will play a crucial role in improving user onboarding and activation processes. You will work closely with cross-functional teams to analyze data, identify trends, and provide actionable insights that enhance the user experience and drive engagement.
Responsibilities:
Use data to help the product owner continuously improve our services. Provide insights and recommendations based on data analysis to optimize user journeys and improve conversion rates.
Conduct A/B testing and experiments to validate hypotheses and measure the impact of changes.
Create and maintain informative reports and dashboards to speed up decision-making processes.
Oversee the data collection and delivery process. While you won't need to write ETL processes yourself, you must be able to understand data sources and effectively communicate tasks to Data Engineers.
Requirements:
You have at least 3 years of experience in product analytics and know how to decompose any metric and suggest ways to influence it.
Experience in conducting A/B tests and analyzing experimental data.
You are proficient in SQL, capable of writing complex queries.
You have worked with analytical databases (ClickHouse, Vertica, etc.) and BI tools (Tableau, Power BI, SuperSet, etc.).
You have experience writing Python scripts for data processing.
It would be great if you have experience with Apache Airflow.
You have English language skills at a B2 level or higher.
Russian language proficiency.
Strong analytical and problem-solving skills with the ability to interpret complex data sets.
Strong professional experience or knowledge of crypto/web3 is highly desirable.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.

Responsibilities:
Develop and drive product strategies and roadmaps for Web3-related products, ensuring alignment with the overall game strategy.
Coordinate cross-functional teams (including development, design, marketing, etc.) to ensure projects progress as planned and are delivered on time.
Analyze market demand and user feedback to continuously improve product features and user experience.
Manage the product lifecycle, including requirements analysis, product definition, development tracking, testing, and release management.
Monitor the product’s market performance and create plans for future versions and updates.
Requirements:
Knowledge of the Web3 and gaming industries with 2-3 years of experience in product management.
Familiar with blockchain technology and NFT market trends, with the ability to predict industry shifts.
Proficient in Figma and data analysis tools, with some coding ability, and a track record of successful Web3 game product launches.
Bilingual in English and Chinese, with the ability to communicate effectively in a multilingual team.
Strong project management and problem-solving skills.
Nice to have:
Familiarity with anime culture and the ability to understand and cater to the target user base.
Experience in numerical design and simulation testing.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
TON Space provides Wallet users a self-custodial TON blockchain address, offering complete control of their assets and the ability to interact with DeFi applications within Telegram and beyond. TON Space has experienced explosive growth, surpassing 50 million users in less than a year after its launch. With this rapid growth of users, there are more opportunities than ever to increase engagement and form partnerships between TON Space and other DeFi projects, Telegram Mini-apps, and protocols.
We are seeking a passionate and experienced Senior PR Manager to join our Wallet on Telegram team. The ideal candidate will have experience as a global PR manager in a fast-paced environment, preferably within the tech or software industry. A solid understanding of crypto and blockchain is a plus. They will be responsible for managing all PR efforts, including launches and ongoing communications, for Wallet on Telegram. This role requires the ability to effectively handle the challenges associated with rapid product scaling, ensuring clear, proactive, reactive and strategic communication.
Key Responsibilities:
Community Communication: Develop and execute communication strategies to effectively inform users about product updates, maintenance, and any issues, ensuring transparency and trust.
Crisis Communication: Lead crisis communication efforts, managing responses to critical situations such as high demand, performance issues, and technical glitches to maintain brand reputation and user trust.
Media Relations: Develop and maintain strong relationships with key media outlets, journalists, and influencers in the tech, software, and crypto space to secure positive coverage.
Press Releases and Announcements: Write and distribute press releases, announcements, and other PR materials to communicate product updates, company milestones, and other newsworthy events related to the Wallet on Telegram.
Brand Messaging: Develop and refine brand messaging to ensure consistency across all communications channels, reinforcing the Wallet on Telegram's positioning and values.
Event Management: Organize and manage participation in industry events, conferences, and webinars to enhance the Wallet on Telegram's visibility and credibility.
Stakeholder Communication: Manage communication with key stakeholders, including users, investors, and partners, ensuring transparency and trust.
Market Analysis: Monitor industry trends, competitor activities, and media coverage to inform PR strategies and identify opportunities for proactive media engagement.
Feedback Management: Monitor user feedback across various channels and coordinate with internal teams to address concerns and improve the product experience.
Skills and Qualifications:
Proven Experience in PR: Demonstrated experience in public relations within the tech, software, or cryptocurrency space.
User Communication Expertise: Strong skills in developing and executing user communication strategies, particularly in high-demand or crisis situations.
Crisis Management Skills: Ability to handle high-pressure situations and manage crisis communications effectively, ensuring clear and transparent communication with users.
Media Relations: Established network of media contacts in the tech, finance, and blockchain industries.
Excellent Communication Skills: Superior written and verbal communication skills, with the ability to craft compelling messages and narratives.
Strategic Thinker: Strong strategic thinking and planning skills, with the ability to develop and execute comprehensive PR strategies.
Project Management Skills: Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
Understanding of Web3: Deep understanding of blockchain technology, cryptocurrency markets, and decentralized applications.
Preferred Qualifications:
Experience in a High-Growth Environment: Previous experience working in a rapidly growing startup or tech company.
Crypto Advocacy: Demonstrated passion for and involvement in the cryptocurrency community.
Experience with Media Analytics Tools: Familiarity with tools and platforms used for tracking and analyzing media coverage and PR effectiveness.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking a Senior Product Manager. In this role, you will work on building the best customer support experience while ensuring that our Wallet adheres to regulatory requirements and mitigates risks associated with financial crimes. Your primary focus will be on the user’s perspective, ensuring that interactions with our service are smooth, efficient, and satisfying. You will enhance customer support operations, making sure that user inquiries are resolved promptly and effectively. This position requires direct engagement with our customer support team as well as close collaboration with compliance, legal, and back-office teams.
Responsibilities:
Product Development and Management:
Decrease the number of customer support and compliance tickets by improving user interfaces and automation.
Lead the development of customer support products, including automatic AI answers, FAQ and customer support Telegram bot development.
Lead the development of compliance-related products, including anti-fraud, AML/KYC solutions, transaction monitoring systems, travel rule solutions, and implementation of solutions to risk profile and monitor users.
Prioritize product features and enhancements based on user feedback, regulatoryrequirements, and market trends.
Oversee the product lifecycle from concept to launch, ensuring timely delivery and adherence to quality standards.
Regulatory Compliance:
Ensure all products comply with relevant fraud prevention policies and internal policies and procedures related to KYC, AML, CFT and sanctions evasion regulations.
Keep abreast of changes in regulations applicable to crypto asset providers and crypto industry best practices, and update product features accordingly.
Coordinate with legal and compliance teams to ensure products meet regulatory standards and provide necessary documentation for audits and regulatory reviews.
Engage with regulators and industry bodies, to ensure product alignment with industry standards and expectations.
Requirements:
Minimum of 3 years of experience in product management in customer support and compliance within the financial services or crypto asset industry.
Strong understanding of AML/KYC regulations and compliance frameworks.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Relevant work experience in a top 10 crypto exchange will be an advantage.
A Bachelor's degree in Computer Science or a related field will be an advantage.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.