VIP Relationship Manager
Location: We're seeking candidates located in Dallas, San Antonio, Houston, or Austin.
At the company, our VIP team is seeking a Relationship Manager to act as the dedicated partner and advocate for a portfolio of high-value clients. This position requires someone who intuitively discerns what clients prioritize - focusing on discretion, foreseeing needs, and taking the lead rather than just reacting. The role involves developing a profound understanding of the client portfolio to enhance loyalty, while actively pursuing and securing new high-value business to expand our network. Working in a remote and fast-paced setting, you will merge a top-tier service standard with an entrepreneurial growth mindset, actively shaping a superior VIP experience.
Responsibilities
- Manage end-to-end relationships for a designated group of high-value clients, serving as their internal advocate and main point of contact
- Go beyond reactive assistance by anticipating client needs and providing swift, highly personalized responses based on a deep comprehension of their objectives
- Offer tailored insights and market updates in addition to platform guidance to assist clients in navigating the ecosystem and strengthening their allegiance to the brand
- Proactively monitor Asset under Management (AUM) and platform utilization to reduce retention risks and uncover untapped growth opportunities
- Represent the brand at exclusive VIP functions and events, leveraging these occasions to fortify existing connections and convert potential prospects into long-term clients
- Cultivate deep trust leading to referrals and network expansion, solidifying the company's leadership status
- Collect and summarize client feedback, collaborating closely with various teams to ensure our VIP services remain unparalleled in the industry
Requirements
- Minimum of 4 years experience in client-facing roles, particularly in Relationship Management, Sales, or Customer Success, with a proven track record in Crypto, Fintech, or the gaming/predictions sector
- Naturally curious; driven by understanding what motivates clients to align the company's ecosystem with their long-term goals
- Results-oriented and energized by scaling a business portfolio, finding inspiration in the dynamic nature of crypto markets and the challenge of transforming complex client needs into enduring partnerships
- Proactive and opportunity-driven individual who remains abreast of market trends to offer valuable insights that drive engagement and portfolio growth
- Proficient in utilizing hospitality and events as platforms for meaningful connections and business expansion
- Comfortable navigating uncertainty and capable of swift pivots in an evolving, fast-paced industry
Salary
- Starting salary range of $80,000 to $110,000 (dependent on experience), plus variable pay
- On-target earnings (OTE) with variable pay ranging from $124,000 to $169,000
Life at Crypto.com
- Encouragement to explore new opportunities within a skilled, ambitious, and supportive team
- Transformational and proactive working environment fostering innovative solutions
- Emphasis on personal and professional growth through skill development
- Collaborative work culture aimed at mutual support and assistance
- Unified team effort to achieve the shared goal of cryptocurrency accessibility
- Flexibility in work arrangements with hybrid or remote options
- Internal mobility programs offering diverse career prospects
Benefits
- Competitive salary with attractive annual leave entitlements
- 401(k) plan with employer matching
- Eligibility for company-sponsored healthcare, dental, vision, and life/disability insurance
- Work flexibility with hybrid or remote setup options
- Internal mobility opportunities for varied career paths
Company Overview
Founded in 2016, the company serves millions worldwide and is the fastest-growing global cryptocurrency platform. Committed to accelerating cryptocurrency adoption, the company prioritizes innovation and empowering the future of digital ecosystems. Valuing diversity and inclusion, the company seeks candidates with diverse backgrounds to strengthen the team. Personal data provided by applicants will only be used for recruitment purposes.
We ask for candidates' understanding that only shortlisted individuals will be contacted.
