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UTORG
Website
utorg.proNumber of employees
50
Average Review
0.00
Reputation
3
Finished Gigs
0
Finished Jobs
0
Locations
United Arab Emirates
Markets
Description
Utorg is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.
Our core product is a top-notch fiat-to-crypto gateway with a B2B distribution model. So far, industry-leading companies - Near, OKX, zkSync, Gnosis, Wirex, and many others, use our product.
Preferred payment options
USDT
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UTORG
Sales Manager
Full time
Remote
Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Sales Manager who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Focus on the gambling sector (high-risk vertical)
Who are we looking for:
Fluent English (day-to-day communication with partners, both verbal and written)
Experience in payments and sales is not a requirement - we are ready to teach everything, but it is a plus
Strong negotiation and communication skills
Autonomy and proactivity
The key responsibilities for this role include:
1) Identifying and acquiring new clients
- Lead generation: proactively seeking out potential gambling merchants who need payment solutions, including research on specific target markets (iGaming operators, online casinos, sports betting platforms) to build a pipeline of qualified leads, as well as leveraging networking, partnerships, and digital tools.
- Competitor analysis & market trends: keeping up-to-date with the gambling market and competitors’ offerings.
- Pitching the solutions: preparing tailored presentations and proposals that directly address the pain points of operators.
2) Managing existing relationships
- Daily customer communication: maintaining close, consistent communication with clients.
- Client Retention & Upselling/Cross-selling: identifying opportunities for upselling additional services or cross-selling new payment methods.
- Building strong long-term relationships: foster trust and build strategic partnerships.
3) Performing onboarding of new clients: handling all the aspects from the initial communication to integration, as well as retention of the accounts while in live (monitoring their satisfaction, usage of the platform, and handling any issues that could arise post-launch).
4) Work across departments to facilitate the proper business processes
- Cross-department collaboration - work closely with internal teams to ensure seamless communication and provide market feedback.
5) Attending industry events (networking and representation)
- Attending key gambling and payment industry events to meet new prospects, build partnerships, and increasing your presence within the sector.
This role combines active client acquisition with relationship management, all while acting as the key point of contact for both new and existing merchants. The Sales Manager needs to be a versatile communicator, comfortable with the technical aspects of onboarding, and well-versed in the industry’s regulatory landscape.
We are ready to consider a person without experience in sales, but necessarily with fluent English (spoken and written), ready to travel around the world, with very developed communication skills, charisma, and emotional intelligence.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Sales Manager who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Focus on the gambling sector (high-risk vertical)
Who are we looking for:
Fluent English (day-to-day communication with partners, both verbal and written)
Experience in payments and sales is not a requirement - we are ready to teach everything, but it is a plus
Strong negotiation and communication skills
Autonomy and proactivity
The key responsibilities for this role include:
1) Identifying and acquiring new clients
- Lead generation: proactively seeking out potential gambling merchants who need payment solutions, including research on specific target markets (iGaming operators, online casinos, sports betting platforms) to build a pipeline of qualified leads, as well as leveraging networking, partnerships, and digital tools.
- Competitor analysis & market trends: keeping up-to-date with the gambling market and competitors’ offerings.
- Pitching the solutions: preparing tailored presentations and proposals that directly address the pain points of operators.
2) Managing existing relationships
- Daily customer communication: maintaining close, consistent communication with clients.
- Client Retention & Upselling/Cross-selling: identifying opportunities for upselling additional services or cross-selling new payment methods.
- Building strong long-term relationships: foster trust and build strategic partnerships.
3) Performing onboarding of new clients: handling all the aspects from the initial communication to integration, as well as retention of the accounts while in live (monitoring their satisfaction, usage of the platform, and handling any issues that could arise post-launch).
4) Work across departments to facilitate the proper business processes
- Cross-department collaboration - work closely with internal teams to ensure seamless communication and provide market feedback.
5) Attending industry events (networking and representation)
- Attending key gambling and payment industry events to meet new prospects, build partnerships, and increasing your presence within the sector.
This role combines active client acquisition with relationship management, all while acting as the key point of contact for both new and existing merchants. The Sales Manager needs to be a versatile communicator, comfortable with the technical aspects of onboarding, and well-versed in the industry’s regulatory landscape.
We are ready to consider a person without experience in sales, but necessarily with fluent English (spoken and written), ready to travel around the world, with very developed communication skills, charisma, and emotional intelligence.
Payment in Crypto
1,500-3,000
Monthly
UTORG
Communication Designer
Full time
Remote
Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Communication Designer who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Utorg is growing incredibly fast, so building an A-star Marketing team is crucial for us. This offer is an excellent opportunity to quickly advance your career while having an outsized impact on our success as we aggressively scale in the next months.
Communication Designer— What You’ll Do:
Tell engaging stories visually.
Work closely with the marketing, content, and product teams to develop visuals for promotions, campaigns, and product launches.
Prepare graphics and motion for Social Media and advertising networks.
Create presentations and landings.
Don’t lower the bar.
The Skills and Experience You Bring:
3+ years of experience as a Graphic designer or in a similar role.
A Portfolio of projects available to share that showcases your design skills and capabilities.
Photoshop, Illustrator, Figma, After Effects.
Creative thinking and ingenuity, the ability to come up with something; unconventional: an idea, a form, a solution - something that attracts attention.
Stay updated with the latest graphic design trends.
Understand the specifics of branding digital products and different media: physical and digital.
Literacy and attentiveness.
Ability to estimate and meet deadlines.
Bonus points if you have:
Experience with Webflow/Tilda/Framer.
Knowledge of any 3D software, ideally blender.
If you have illustration skills, we will be happy to apply them.
Experience with Slack, Jira, etc.
Interest and experience with AI tools.
calm attitude to criticism. There will be a lot of feedback. You have to live with it, work, and remember that only work is always criticized.
Immersed in the crypto culture, aware of the prevailing narratives.
Why join us?
As a young and ambitious team, we are flexible and open to new ideas. We are not a corporation, so everyone can influence the project. Our culture is driven by empathy, innovation, and out-of-the-box thinking. We look for people with unique perspectives and diverse backgrounds.
Being a part of the team means:
Millions of people across the world will see the results of your work.
You will engage with world-leading companies.
Budget for professional development (training programs of your choice).
Flexible working hours.
Paid vacation and sick leave.
Frequent bonuses for good performance.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Communication Designer who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Utorg is growing incredibly fast, so building an A-star Marketing team is crucial for us. This offer is an excellent opportunity to quickly advance your career while having an outsized impact on our success as we aggressively scale in the next months.
Communication Designer— What You’ll Do:
Tell engaging stories visually.
Work closely with the marketing, content, and product teams to develop visuals for promotions, campaigns, and product launches.
Prepare graphics and motion for Social Media and advertising networks.
Create presentations and landings.
Don’t lower the bar.
The Skills and Experience You Bring:
3+ years of experience as a Graphic designer or in a similar role.
A Portfolio of projects available to share that showcases your design skills and capabilities.
Photoshop, Illustrator, Figma, After Effects.
Creative thinking and ingenuity, the ability to come up with something; unconventional: an idea, a form, a solution - something that attracts attention.
Stay updated with the latest graphic design trends.
Understand the specifics of branding digital products and different media: physical and digital.
Literacy and attentiveness.
Ability to estimate and meet deadlines.
Bonus points if you have:
Experience with Webflow/Tilda/Framer.
Knowledge of any 3D software, ideally blender.
If you have illustration skills, we will be happy to apply them.
Experience with Slack, Jira, etc.
Interest and experience with AI tools.
calm attitude to criticism. There will be a lot of feedback. You have to live with it, work, and remember that only work is always criticized.
Immersed in the crypto culture, aware of the prevailing narratives.
Why join us?
As a young and ambitious team, we are flexible and open to new ideas. We are not a corporation, so everyone can influence the project. Our culture is driven by empathy, innovation, and out-of-the-box thinking. We look for people with unique perspectives and diverse backgrounds.
Being a part of the team means:
Millions of people across the world will see the results of your work.
You will engage with world-leading companies.
Budget for professional development (training programs of your choice).
Flexible working hours.
Paid vacation and sick leave.
Frequent bonuses for good performance.
Payment in Crypto
1,500-3,500
Monthly
UTORG
QA Engineer (Web/Mobile)
Full time
Remote
Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a QAEngineer who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Work Experience:
Web and mobile application testing, including cross-platform testing (iOS, Android) and cross-browser testing
Working with emulators and simulators (Android Studio, Xcode, RocketSim)
Work in fintech projects, including work with cryptocurrency wallets, exchanges, payment acceptance systems, and AML systems (SEON, ScoreChain, SumSub)
Agile/Scrum (Scrum Events, Product Backlog, Sprint Backlog, Burndown, and Burnup diagrams)
Test documentation systems (TestRail, TestLink, TestIT, Zephyr)
Bug tracking and ticket management systems (Jira, Confluence)
Logging and monitoring systems (Google Console, Grafana, Sentry, BigQuery)
Version control and CI/CD systems (Git, Bitbucket, Jenkins, GitHub, AzureDevOps, CircleCI), including setting up automatic build and test runs
Tools and frameworks for writing autotests (Selenium, Appium, Cypress, JUnit, TestNG, RestAssured) and creating reports (Allure)
Implementation of alerting and tracking systems
Technical Skills:
Versatile testing skills, knowledge of techniques and principles of testing and test design
Performance, compatibility, UI/GUI, and UX testing
Functional and non-functional API testing
Regression and Smoke testing
Working with test artifacts and writing test documentation (TestCase, CheckList, TestPlan)
Knowledge of core automation approaches and practices (POM, DDT)
Working with prioritization and criticality tools (Urgency & Priority)
Responsibilities:
1. Analyze and plan testing
Participate in requirements analysis and evaluation of tasks under test
Developing testing strategies and plans, including defining approaches to Testing of new features and their improvement
2. WEB application testing
Conducting manual and automated testing of WEB functionality
Participating in the analysis of requirements and evaluation of tested tasks
Developing testing strategies and plans, including defining approaches to testing new features and improving them
applications
Creation, execution, and support of test artifacts (test cases, test plans)
Functional, regression, integration, load, and smoke testing smoke-testing
3. Work with microservice architecture
Testing of microservices and interaction between them
Develop and execute tests for APIs and integration tests between microservices.
4. Integration testing with external services
Testing of integration with external services, including payment systems, AML systems, and other services
Verification of correctness of interaction and data processing from third-party services
5. Work with admin panels and BO (Back Office) systems
Testing of main interfaces and functionalities of admin panels
6. Test automation
Development and support of auto-tests
Creation and support of automation scripts for separate parts of the WEB application (Unit tests)
Support and improvement of CI/CD processes to ensure stable and fast release cycle
7. Analyzing and reporting
Analyzing test results and reporting on test passes (TestRail)
Maintaining bug reports and tracking statuses in the bug tracking system (Jira)
Maintaining and keeping test data up to date (Confluence)
8. Interaction with the development team
Collaborate with developers, business analysts, designers, and other team members to understand requirements and their solutions
Participate in meetings, discussions, planning, and process improvements in development and testing (SCRUM artifacts)
9. Interaction with the Helpdesk team
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a QAEngineer who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Work Experience:
Web and mobile application testing, including cross-platform testing (iOS, Android) and cross-browser testing
Working with emulators and simulators (Android Studio, Xcode, RocketSim)
Work in fintech projects, including work with cryptocurrency wallets, exchanges, payment acceptance systems, and AML systems (SEON, ScoreChain, SumSub)
Agile/Scrum (Scrum Events, Product Backlog, Sprint Backlog, Burndown, and Burnup diagrams)
Test documentation systems (TestRail, TestLink, TestIT, Zephyr)
Bug tracking and ticket management systems (Jira, Confluence)
Logging and monitoring systems (Google Console, Grafana, Sentry, BigQuery)
Version control and CI/CD systems (Git, Bitbucket, Jenkins, GitHub, AzureDevOps, CircleCI), including setting up automatic build and test runs
Tools and frameworks for writing autotests (Selenium, Appium, Cypress, JUnit, TestNG, RestAssured) and creating reports (Allure)
Implementation of alerting and tracking systems
Technical Skills:
Versatile testing skills, knowledge of techniques and principles of testing and test design
Performance, compatibility, UI/GUI, and UX testing
Functional and non-functional API testing
Regression and Smoke testing
Working with test artifacts and writing test documentation (TestCase, CheckList, TestPlan)
Knowledge of core automation approaches and practices (POM, DDT)
Working with prioritization and criticality tools (Urgency & Priority)
Responsibilities:
1. Analyze and plan testing
Participate in requirements analysis and evaluation of tasks under test
Developing testing strategies and plans, including defining approaches to Testing of new features and their improvement
2. WEB application testing
Conducting manual and automated testing of WEB functionality
Participating in the analysis of requirements and evaluation of tested tasks
Developing testing strategies and plans, including defining approaches to testing new features and improving them
applications
Creation, execution, and support of test artifacts (test cases, test plans)
Functional, regression, integration, load, and smoke testing smoke-testing
3. Work with microservice architecture
Testing of microservices and interaction between them
Develop and execute tests for APIs and integration tests between microservices.
4. Integration testing with external services
Testing of integration with external services, including payment systems, AML systems, and other services
Verification of correctness of interaction and data processing from third-party services
5. Work with admin panels and BO (Back Office) systems
Testing of main interfaces and functionalities of admin panels
6. Test automation
Development and support of auto-tests
Creation and support of automation scripts for separate parts of the WEB application (Unit tests)
Support and improvement of CI/CD processes to ensure stable and fast release cycle
7. Analyzing and reporting
Analyzing test results and reporting on test passes (TestRail)
Maintaining bug reports and tracking statuses in the bug tracking system (Jira)
Maintaining and keeping test data up to date (Confluence)
8. Interaction with the development team
Collaborate with developers, business analysts, designers, and other team members to understand requirements and their solutions
Participate in meetings, discussions, planning, and process improvements in development and testing (SCRUM artifacts)
9. Interaction with the Helpdesk team
Payment in Crypto
1,500-3,000
Monthly
UTORG
Talent Sourcer/Researcher Specialist (Recruitment)
Full time
Remote
Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Talent Sourcer/Researcher Specialist (Recruitment) who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Role Summary:
We are looking for a Talent Sourcer/Research Specialist who is skilled in using the latest recruitment technologies to identify, attract, and engage top-tier talent globally.
You will play a key role in supporting our recruitment efforts by identifying and attracting qualified candidates for a variety of positions. You’ll collaborate closely with our recruitment specialist to ensure we have a strong talent pipeline and use innovative sourcing techniques, data analysis, and cutting-edge tools to enhance our search process.
Responsibilities:
Talent Sourcing & Research: social media platforms (e.g., LinkedIn, GitHub, Stack Overflow), Boolean search techniques, and networking to identify top talent.
Candidate Engagement & Screening: screen resumes and assess candidates’ technical qualifications, experience, and cultural fit.
Track and manage candidate progress through the recruitment pipeline using BambooHR and other tools.
Work closely with HR, hiring managers, and department heads to understand workforce needs and provide strategic insights on talent acquisition.
What you need to have:
1+ years of experience in IT recruiting or talent acquisition.
Proven experience with technical recruiting, including sourcing for software engineer roles.
Strong sourcing skills and experience with Boolean search and advanced search techniques.
Knowledge of Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools.
Excellent English written and verbal communication skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
What we offer:
Competitive salary and performance-based bonuses.
Access to state-of-the-art sourcing tools and platforms.
A supportive, innovative and growth-oriented work environment.
Professional development opportunities.
Opportunity to work remotely.
If you're a passionate talent acquisition professional with a penchant for research and innovation in recruiting, we'd love to meet and get to know you.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Talent Sourcer/Researcher Specialist (Recruitment) who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Role Summary:
We are looking for a Talent Sourcer/Research Specialist who is skilled in using the latest recruitment technologies to identify, attract, and engage top-tier talent globally.
You will play a key role in supporting our recruitment efforts by identifying and attracting qualified candidates for a variety of positions. You’ll collaborate closely with our recruitment specialist to ensure we have a strong talent pipeline and use innovative sourcing techniques, data analysis, and cutting-edge tools to enhance our search process.
Responsibilities:
Talent Sourcing & Research: social media platforms (e.g., LinkedIn, GitHub, Stack Overflow), Boolean search techniques, and networking to identify top talent.
Candidate Engagement & Screening: screen resumes and assess candidates’ technical qualifications, experience, and cultural fit.
Track and manage candidate progress through the recruitment pipeline using BambooHR and other tools.
Work closely with HR, hiring managers, and department heads to understand workforce needs and provide strategic insights on talent acquisition.
What you need to have:
1+ years of experience in IT recruiting or talent acquisition.
Proven experience with technical recruiting, including sourcing for software engineer roles.
Strong sourcing skills and experience with Boolean search and advanced search techniques.
Knowledge of Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools.
Excellent English written and verbal communication skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
What we offer:
Competitive salary and performance-based bonuses.
Access to state-of-the-art sourcing tools and platforms.
A supportive, innovative and growth-oriented work environment.
Professional development opportunities.
Opportunity to work remotely.
If you're a passionate talent acquisition professional with a penchant for research and innovation in recruiting, we'd love to meet and get to know you.
Payment in Crypto
500-1,200
Monthly
UTORG
Information Security Specialist
Full time
Remote
Utorg is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.
Our core product is a top-notch fiat-to-crypto gateway with a B2B distribution model. So far, industry-leading companies - Near, OKX, zkSync, Gnosis, Wirex, and many others, use our product.
Today, we are at the final stage of building our second product (D2C), which will bring the concept of storing and spending cryptocurrency to the next level.
About the offer:
Utorg is growing incredibly fast, so building an A-star team is crucial for us. This offer is an excellent opportunity to quickly advance your career while having an outsized impact on our success as we aggressively scale in the next months. And now, we are looking for an experienced Information Security Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
What you are expected to do:
Evaluate, implement, and manage security systems and products;
Monitor and respond to emerging security issues, threats, and trends;
Executes necessary security reconfigurations;
Integrates emerging security standards and protocols;
Develops tools to monitor and counter emerging threats;
Lead technical assessments and response during security incidents;
Communicate incident updates to management;
Design and deliver Security Awareness training to staff;
Addresses security breaches by applying fixes and security patches;
Responsible for the implementation and maintenance of PCI DSS and GDPR compliance systems.
The Skills and Experience You Bring:
Availability of security certification;
Good understanding of developing and implementing system security policies based on best practices;
English proficiency of at least C1.
Why join us?
As a promising and ambitious team, we are flexible and open to new ideas. We are not a corporation, so everyone can influence the project. Our culture is based on empathy, innovation, and out-of-the-box thinking. We are looking for people with unique perspectives and diverse backgrounds.
Being a part of the team means:
Millions of people across the world will see the results of your work;
You will engage with world-leading companies;
Budget for professional development (training programs of your choice);
Flexible working hours;
We are fully remote;
Paid vacation and sick leave;
Frequent bonuses for good performance.
Our core product is a top-notch fiat-to-crypto gateway with a B2B distribution model. So far, industry-leading companies - Near, OKX, zkSync, Gnosis, Wirex, and many others, use our product.
Today, we are at the final stage of building our second product (D2C), which will bring the concept of storing and spending cryptocurrency to the next level.
About the offer:
Utorg is growing incredibly fast, so building an A-star team is crucial for us. This offer is an excellent opportunity to quickly advance your career while having an outsized impact on our success as we aggressively scale in the next months. And now, we are looking for an experienced Information Security Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
What you are expected to do:
Evaluate, implement, and manage security systems and products;
Monitor and respond to emerging security issues, threats, and trends;
Executes necessary security reconfigurations;
Integrates emerging security standards and protocols;
Develops tools to monitor and counter emerging threats;
Lead technical assessments and response during security incidents;
Communicate incident updates to management;
Design and deliver Security Awareness training to staff;
Addresses security breaches by applying fixes and security patches;
Responsible for the implementation and maintenance of PCI DSS and GDPR compliance systems.
The Skills and Experience You Bring:
Availability of security certification;
Good understanding of developing and implementing system security policies based on best practices;
English proficiency of at least C1.
Why join us?
As a promising and ambitious team, we are flexible and open to new ideas. We are not a corporation, so everyone can influence the project. Our culture is based on empathy, innovation, and out-of-the-box thinking. We are looking for people with unique perspectives and diverse backgrounds.
Being a part of the team means:
Millions of people across the world will see the results of your work;
You will engage with world-leading companies;
Budget for professional development (training programs of your choice);
Flexible working hours;
We are fully remote;
Paid vacation and sick leave;
Frequent bonuses for good performance.
Payment in Crypto
4,500-6,500
Monthly
UTORG
L1/L2 Support Specialist - Crypto Processing and Wallet
Full time
Remote
Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have respect from the industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an L1, L2 Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Key Responsibilities:
Handling support tasks with control over resolution or escalation through the ticketing process.
Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
Collaborating with other departments to address customer tasks and issues.
Expanding and maintaining an internal knowledge base to keep it up to date.
Required Skills:
English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.
Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.
Work schedule 4/4 day (8:00 to 20:00) and night shifts (20:00 to 8:00) UTC+3
It's cool if you have:
Experience with Zendesk, Intercom, and Jira.
Diploma or Bachelors in STEM or business-related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT.
Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.
So far, our core products have already won users’ hearts in over 187 countries and have respect from the industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an L1, L2 Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
Key Responsibilities:
Handling support tasks with control over resolution or escalation through the ticketing process.
Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
Collaborating with other departments to address customer tasks and issues.
Expanding and maintaining an internal knowledge base to keep it up to date.
Required Skills:
English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.
Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.
Work schedule 4/4 day (8:00 to 20:00) and night shifts (20:00 to 8:00) UTC+3
It's cool if you have:
Experience with Zendesk, Intercom, and Jira.
Diploma or Bachelors in STEM or business-related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT.
Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.
Payment in Crypto
800-1,200
Monthly