Business Operations Manager / Director – FCM & Brokerage Operations

About Crypto.com/OG Broker

OG Broker operates as a Futures Commission Merchant (FCM) under the support of a well-known cryptocurrency firm, connecting both retail and institutional clients to the derivatives environment. The company aims to establish a dynamic marketplace where individuals can engage in trading based on real-world outcomes across various sectors including sports, elections, and financial events. Through a cutting-edge mobile-first application and a dedicated community, OG Broker is reshaping the way people engage with news, probabilities, and financial markets.

The Role

We are in search of a skilled Business Operations Manager or Director, depending on experience level, to spearhead and expand B2B client onboarding, contract listing, and partnership operations for OG Broker. This pivotal position operates at the confluence of commercial, legal, compliance, product, and technology domains, overseeing the seamless transition of institutional clients from signing agreements to successful deployment.

The ideal candidate will lead institutional client onboarding processes, enhance and automate operational workflows, and serve as a trusted strategic advisor to B2B clients. Those best suited for this role are adept at resolving complex issues, offering judgment and diplomacy, and implementing tangible process enhancements within a highly regulated sector.

Responsibilities

ESCSummaryiption

• Responsible for managing end-to-end B2B client onboarding, from initial engagement and contract execution to technical integration, operational preparedness, and final launch.
• Act as the primary operational liaison for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
• Coordinate contract listing, account setup, credentialing, and related operational procedures with legal, compliance, product, and technology teams to ensure a seamless and scalable client experience.
• Identify bottlenecks in onboarding processes, devise practical solutions, and lead execution from proposal through implementation.
• Develop and maintain operational playbooks, process documentation, SLAs, escalation pathways, and client readiness materials.
• Monitor and report on onboarding pipeline status, client health, operational risks, and key performance indicators to leadership and cross-functional partners.
• Represent the company in client-facing conversations, navigate negotiations, address issues, and prioritize discussions with sound judgment and credibility.
• Undertake cross-functional special projects that require collaboration across different functions, translating business goals into clear project plans, milestones, owners, and deliverables.

Preferred Experience

• Possession of a valid NFA Series 3 license required (or ability to obtain one successfully within 90 days of commencing work).
• 5+ years of background in business operations, client onboarding, implementation, or strategic operations, ideally in fintech, regulated financial markets, derivatives, exchanges, or clearing.
• Valuable experience at a leading management consultancy. Appreciation for candidates who can diagnose issues, structure ambiguity, and redesign systems rather than simply execute tasks.
• Exposure to implementation consulting or enterprise client launches, particularly managing complex multi-stakeholder rollouts for institutional clients.
• Essential direct exposure to institutional clients.
• Knowledge of CFTC-regulated entities, such as CME, derivatives exchanges, clearinghouses, FCMs, introducing brokers, swap dealers, or similar regulated market structures, highly regarded.
• Strong familiarity with prediction market contracts, various options, margined derivatives, perpetuals, or similar products in multiple asset classes represents a notable advantage.
• Required fintech experience, ideally within a high-growth or leading fintech organization. Prior involvement in crypto or digital assets is beneficial.

Preferred Skills

• Exceptional stakeholder management skills, capable of aligning cross-functional teams, managing conflicting priorities, and fostering accountability without formal authority.
• Strong written and verbal communication capabilities, with the presence to credibly represent the organization to sophisticated institutional clients.
• Analytically rigorous and systems-oriented, adept at identifying root causes, constructing frameworks, and devising scalable operating models.
• Proficient in project management, including defining accountability, tracking milestones, identifying risks, escalating blockers, and ensuring follow-through.
• Sound business acumen and the ability to strategically push back while preserving client relationships and safeguarding business interests.
• Experience in agentic workflow management is advantageous, enabling the transition of complex business processes into modular, step-by-step workflows that specialized agents or tools can coordinate, review, and hand off autonomously.
• Embraces a continuous improvement mindset, energized by streamlining complex processes to make them clearer, faster, and more reliable.
• Collaborative, upfront, low-ego, and highly responsible.
• Comfortable working in a fast-paced, lean environment where designing the playbook may be on the agenda along with day-to-day execution responsibilities.
• Ideally based in Chicago or capable of working a hybrid schedule with regular presence in the Chicago office.

Salary

Annual salary range: $150,000 - $200,000.

Life at Crypto.com

• Opportunity for creative thinking and exploration, collaborating with a talented, ambitious, and supportive team.
• Transformational and proactive work environment that empowers employees to devise innovative solutions.
• Emphasis on internal growth, fostering the development of new skill sets to enhance personal and professional advancement.
• Strength in work culture, with industry-leading colleagues working together to support one another.
• Unification as one team united in achieving our shared goal of mainstreaming cryptocurrency.

Benefits

• Competitive compensation packages.
• Generous annual leave entitlements including special occasions such as birthdays and work anniversaries.
• Participation in a 401(k) plan with employer matching.
• Eligibility for comprehensive company-sponsored group health, dental, vision, and life/disability insurance.
• Flexibility in work arrangements, offering flexible work hours and hybrid setups.
• Opportunities for career progression through internal mobility programs.

About Crypto.com

Founded in 2016, Crypto.com is a leading global cryptocurrency platform serving millions of customers. The company's mission revolves around the vision of ensuring Cryptocurrency in Every Wallet™. Operating on principles of security, privacy, and compliance, Crypto.com is dedicated to accelerating cryptocurrency adoption through inventive measures aimed at empowering the next generation of builders, creators, and entrepreneurs.

Diversity Commitment

[Crypto.com] is dedicated to the promotion of diversity and inclusion, actively seeking candidates with varied backgrounds, perspectives, and skills that enrich and strengthen its team.

Personal information gathered from applicants will be utilized solely for recruitment purposes. Note that only shortlisted candidates will receive further communication regarding their application.

AI tools may be utilized for analyzing resumes against specific job requirements to bolster the effectiveness of application reviews. However, final hiring decisions are made by human evaluators in conjunction with the insights provided by the tools.