Content Operations Specialist

Status
Parque Industrial Global Park Querétaro, Mexico
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description

Overview:

Binance, a key player in the global blockchain ecosystem known for its cryptocurrency exchange, is looking for a meticulous and proactive Operations Specialist to provide comprehensive support to the Content Business Unit (Content BU). This position is vital in ensuring the seamless day-to-day operations, efficient campaign executions, and process enhancements within various content products and regions.

Responsibilities:

  • Coordinate closely with internal and external stakeholders to meet operational and performance targets within the Content BU.
  • Assist in managing campaigns, including Learn & Earn (L&E) initiatives and other content or educational programs by overseeing setup, tracking progress, and reporting.
  • Maintain and oversee content and campaign calendars to ensure synchronization among product, marketing, and social media strategies.
  • Collaborate with tech, product, and compliance teams to address operational requests like new language integrations, customizations, and legal/data-related updates.
  • Manage localization workflows for new content, ensuring smooth transition from request to publication across different languages.
  • Keep track of localization processes and access requests for the Content Management System (CMS) to facilitate the inclusion of new languages and provide local team access.
  • Address content-related customer service inquiries, specifically those related to courses, learning programs, and site user experience.
  • Coordinate social media scheduling and content distribution for the Content BU in partnership with global marketing and regional teams.
  • Support data tracking and performance reporting, working closely with analytics teams to draw valuable insights and enhance content strategies.
  • Undertake ad-hoc operational tasks to streamline workflows and bolster seamless collaboration across teams.

Requirements:

  • 2–4 years of experience in operations, project coordination, or product management, preferably in education, technology, or content-related environments.
  • Strong organizational and multitasking abilities, capable of managing diverse stakeholders and tasks spanning multiple regions.
  • Exceptional communication, problem-solving, and coordination skills.
  • Proficiency in CMS platforms, localization processes, and data reporting tools such as Google Analytics or Looker Studio.
  • Detail-oriented, proactive, and adept at working in a dynamic international setting.
  • Enthusiasm for education, content, and blockchain technology, with experience in the crypto industry considered advantageous.
  • Proficiency in English for seamless coordination with international partners; knowledge of additional languages like Mandarin is beneficial.

Perks Include:

  • Collaborating within a user-centric global organization with ample autonomy on innovative projects.
  • Engaging with top-tier talent in a flat organizational structure.
  • Working on unique, high-paced projects in a results-driven environment with growth opportunities.
  • Competitive remuneration and comprehensive company benefits.
  • Possibility of a work-from-home arrangement, subject to the nature of the business team's responsibilities.

Binance is dedicated to promoting equal employment opportunities through a diverse workforce to drive success.

By applying for this role, you acknowledge having read and accepting our Candidate Privacy Notice.

AI tools may be used during the hiring process for specific tasks, providing support to the recruitment team without replacing human judgment. Final hiring decisions are human-driven. For more insights on data processing, feel free to contact us.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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