Customer Experience Associate with Italian and English, Bulgaria

Job Responsibilities:

• Demonstrate honesty, integrity, and knowledge in upholding Company culture, values, and mission.
• Handle incoming and outgoing communications with existing and potential customers.
• Identify and evaluate customer needs to ensure satisfaction.
• Resolve product or service issues by understanding the problem, determining the cause, and providing appropriate solutions.
• Adhere to communication protocols with internal and external customers.
• Meet personal and team performance targets.
• Maintain accurate customer records by updating account information.
• Recommend suitable products or services by understanding customer needs.
• Assist in preparing product or service reports, if necessary.
• Contribute to team success by achieving assigned goals.
• Collaborate with managers and other departments to ensure quality customer service delivery.
• Manage changes and go the extra mile to engage customers.
• Perform other tasks related to customer service duties.

Job Requirements:

• Must have a high school diploma.
• Location: Sofia, Bulgaria.
• Prior experience in customer support is required.
• Background in fintech is not mandatory.
• Understanding of the Company's business, technical, financial, and organizational structure is essential.
• Effective communication skills with internal and external stakeholders, strong written and verbal skills.
• Strong organizational, decision-making, and problem-solving abilities.
• Ability to work independently and collaboratively in a team environment.
• Desirable qualities include integrity, initiative, discretion, and respect for others' rights.
• Interest in financial technologies and services is a plus.
• Motivation and willingness to grow within the role.
• Proficiency in English and Italian languages.
• Excellent computer literacy skills.

Life @ Company:

• Opportunity to think innovatively and work with a talented team.
• Proactive working environment that encourages innovative solutions.
• Focus on personal and professional growth with skill development.
• Supportive work culture that fosters teamwork and collaboration.
• Engaging stakeholders to achieve common goals.

Benefits:

• Competitive salary.
• Medical insurance coverage for the employee and dependents.
• Generous annual leave entitlement, including birthday and work anniversary leave.
• Flexible work arrangements and remote working options.
• Opportunities for career development within the company.
• Employee perks, including the provision of a company Visa card.
• Varied benefits package depending on region requirements.

About Company:

• Established in 2016, Company serves millions of customers worldwide and is a rapidly expanding global cryptocurrency platform.
• Vision: Cryptocurrency in Every Wallet™.
• Committed to security, privacy, and compliance for accelerating cryptocurrency adoption.
• Dedicated to empowering entrepreneurs and innovators for a fair digital ecosystem.