Customer Experience Associate with Italian and English, Bulgaria

Status
Sofia, Bulgaria
Full time
Office
Compensation is not specified
Role
Customer service
Description

Job Responsibilities:

  • Demonstrate honesty, integrity, and knowledge in upholding Company culture, values, and mission.
  • Handle incoming and outgoing communications with existing and potential customers.
  • Identify and evaluate customer needs to ensure satisfaction.
  • Resolve product or service issues by understanding the problem, determining the cause, and providing appropriate solutions.
  • Adhere to communication protocols with internal and external customers.
  • Meet personal and team performance targets.
  • Maintain accurate customer records by updating account information.
  • Recommend suitable products or services by understanding customer needs.
  • Assist in preparing product or service reports, if necessary.
  • Contribute to team success by achieving assigned goals.
  • Collaborate with managers and other departments to ensure quality customer service delivery.
  • Manage changes and go the extra mile to engage customers.
  • Perform other tasks related to customer service duties.

Job Requirements:

  • Must have a high school diploma.
  • Location: Sofia, Bulgaria.
  • Prior experience in customer support is required.
  • Background in fintech is not mandatory.
  • Understanding of the Company's business, technical, financial, and organizational structure is essential.
  • Effective communication skills with internal and external stakeholders, strong written and verbal skills.
  • Strong organizational, decision-making, and problem-solving abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Desirable qualities include integrity, initiative, discretion, and respect for others' rights.
  • Interest in financial technologies and services is a plus.
  • Motivation and willingness to grow within the role.
  • Proficiency in English and Italian languages.
  • Excellent computer literacy skills.

Life @ Company:

  • Opportunity to think innovatively and work with a talented team.
  • Proactive working environment that encourages innovative solutions.
  • Focus on personal and professional growth with skill development.
  • Supportive work culture that fosters teamwork and collaboration.
  • Engaging stakeholders to achieve common goals.

Benefits:

  • Competitive salary.
  • Medical insurance coverage for the employee and dependents.
  • Generous annual leave entitlement, including birthday and work anniversary leave.
  • Flexible work arrangements and remote working options.
  • Opportunities for career development within the company.
  • Employee perks, including the provision of a company Visa card.
  • Varied benefits package depending on region requirements.

About Company:

  • Established in 2016, Company serves millions of customers worldwide and is a rapidly expanding global cryptocurrency platform.
  • Vision: Cryptocurrency in Every Wallet™.
  • Committed to security, privacy, and compliance for accelerating cryptocurrency adoption.
  • Dedicated to empowering entrepreneurs and innovators for a fair digital ecosystem.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified
Status

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