Customer Service Representative

Buenos Aires, Argentina +2
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance, a global blockchain ecosystem known for the largest cryptocurrency exchange worldwide, serves over 230 million individuals across 100+ countries. With a focus on security, transparency, speed, liquidity, and diverse digital asset offerings, Binance aims to create an inclusive financial environment to enhance global financial accessibility.

Customer service plays a vital role at Binance, facilitating user support with quality assistance, prompt responses, and accurate information through ticketing systems and live chats. Services include resolving customer inquiries, complaints, and verification processes for the cryptocurrency exchange platform, primarily in English.

Responsibilities

  • Manage high volumes of live chat and phone inquiries
  • Identify customer needs and provide satisfactory solutions
  • Offer precise, comprehensive information to users
  • Address complaints, present solutions promptly, and follow up to resolve issues effectively
  • Adhere to communication protocols, policies, and guidelines
  • Demonstrate proactive customer engagement

Requirements

  • Over 1 year of customer-facing or customer service representative experience
  • Proficiency in IT for handling technical customer queries
  • Excellent written communication and active listening skills
  • Effective multitasking, prioritization, and time management abilities
  • Knowledge of the cryptocurrency/blockchain industry is advantageous
  • Multilingual proficiency is a plus
  • Fluent in English
  • Availability for weekend, irregular hours, and night shifts

Why Binance

  • Contribute to shaping the future within a leading blockchain ecosystem
  • Collaborate with top-tier professionals in a flat, user-focused global environment
  • Engage in innovative, fast-paced projects autonomously
  • Benefit from career growth opportunities and continuous learning
  • Competitive salary and company perks
  • Remote work arrangements based on business team requirements

Binance upholds its commitment to equal opportunities, recognizing diversity as essential to organizational success. By applying, you acknowledge reading and agreeing to the Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified

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