Customer Service Representative (German)
About Us
Binance serves as a predominant global blockchain ecosystem and provider of cryptocurrency infrastructure, offering a variety of financial services, notably the largest digital-asset exchange worldwide. Our primary aim is to expedite the adoption of cryptocurrencies and enhance the accessibility of financial transactions.
If you seek a dynamic, purpose-driven environment where learning and advancement possibilities are limitless, your journey begins with Binance.
We are currently seeking qualified individuals to join our team as Customer Support representatives aimed at initiating and broadening our customer service operations.
Ensuring top-tier Customer Support is paramount to us, as we strive to establish a platform where our users are provided with outstanding support characterized by quality service, timely responses, and precise information delivery.
Support channels primarily consist of live chat and phone assistance, addressing a range of customer enquiries, complaints, and the thorough verification processes essential for our top-tier cryptocurrency exchange platform.
A successful Customer Service Representative embodies the desire to assist customers genuinely. They possess traits of patience, empathy, and exceptional communication skills. Additionally, they display the ability to understand and advocate for clients' needs. Valuing customer feedback, our representatives adeptly collect such data. Equipped with strong problem-solving capabilities, they approach troubleshooting with confidence and thorough investigation, seeking resolutions efficiently.
The fundamental objective is to maintain exceptional service standards and uphold overall customer satisfaction.
Responsibilities
- Handling a substantial volume of live chat and phone interactions
- Recognizing and assessing customers' requirements to deliver satisfactory solutions
- Offering precise, credible, and extensive information
- Resolving complaints effectively with appropriate solutions and alternatives within stipulated timeframes; ensuring timely follow-up for issue resolution
- Adhering to communication protocols, guidelines, and organizational policies
- Going above and beyond to engage proactively with customers
Requirements
- Over 1 year of demonstrated experience in customer-facing roles or as a customer service representative
- Proficiency in utilizing IT tools for professional purposes and handling somewhat technical customer queries
- Outstanding written communication skills and active listening abilities
- Efficient multitasking, prioritization, and time management skills
- Knowledge of the cryptocurrency/blockchain industry is advantageous
- Proficiency in multiple languages is a significant plus
- Fluent in English and German
- Openness to working weekends, irregular hours, including night shifts
Working at Binance
- Engage in the world's premier blockchain ecosystem, embracing continuous expansion and offering exceptional career enhancement prospects
- Collaborate with a diverse, globally recognized team in an atmosphere of continual learning and growth opportunities
- Tackle impactful, fast-paced, and unconventional projects
- Operate within a truly global institution featuring international teams and a horizontal organizational structure
- Competitive compensation package along with additional benefits
- Flexible work hours, remote-first approach, and relaxed work environment attire
Discover more about the core values embraced by Binancians, fostering a unified culture that promotes collaboration, excellence, and progression.
Join us today to contribute to the Web3 revolution!
Binance is dedicated to promoting equal employment opportunities, recognizing the significance of a diverse workforce in our prosperity.
By applying for a position at Binance, you acknowledge that you have read and accepted our Candidate Privacy Notice.
Part-Time Support in United States
Business Development Remote Commission-Based Web3
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools