Customer Service Representative, Gulf Binance

Status
Asia +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Job Summary:

Binance is a prominent global blockchain ecosystem known for operating the largest cryptocurrency exchange in the world. With a user base of over 250 million individuals across 100+ countries, we prioritize security, transparency, trading efficiency, and digital asset offerings. Our services span across various sectors such as trading, finance, education, research, and institutional needs, all aimed at fostering financial inclusivity and enhancing global access to financial services.

Be part of the Customer Service team at Binance, a frontline unit dedicated to delivering exceptional support to our users. We strive to offer prompt assistance with accurate information through channels like live chat and ticketing systems. Your role will involve addressing customer queries, resolving complaints, and facilitating verification processes for our cryptocurrency exchange platform. We are looking for individuals who are empathetic, communicative, solution-oriented, and capable of advocating for customers while collecting valuable feedback to improve our services.

Key Responsibilities:

  • Manage a high volume of live chat interactions
  • Respond to customer inquiries related to Binance products and features for client retention
  • Address and resolve customer complaints, documenting analysis reports
  • Enhance customer complaint processes to elevate service quality
  • Handle unforeseen emergencies promptly and effectively
  • Undertake miscellaneous tasks and reports delegated by shift leaders or managers

Requirements:

  • Bachelor's degree or equivalent, preferably in a finance-related field
  • Prior experience in customer support, particularly within e-commerce or finance
  • Proficient in customer service operations and problem-solving, with a data-driven approach
  • Knowledge or experience with financial derivative products is advantageous
  • Openness to work weekends, irregular hours, and night shifts
  • Excellent proficiency in English and Thai to communicate effectively with global stakeholders

Why Binance:

  • Shape the future with a leading blockchain ecosystem
  • Collaborate with top-tier professionals in a globally distributed organization
  • Engage in challenging projects autonomously within an innovative setting
  • Benefit from a performance-oriented workplace with growth opportunities and continuous learning
  • Competitive salary and comprehensive company benefits
  • Work flexibility, with potential work-from-home options based on team requirements

Binance upholds equal employment opportunities and acknowledges the value of a diverse workforce.

By applying for this position, you acknowledge that you have reviewed and accepted our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

More Full-time Jobs

Show more

Call Center Operator Needed | US Based Native English

Part time
Remote
Hiring: Native English Call Center Representatives (Remote)
We are looking for confident, communicative individuals with a native-level English accent, preferably American (US), to join our remote call center team.
Requirements:
Native or native-level English speaker (US accent preferred)
Excellent communication and conversation skills
Comfortable speaking on the phone
Reliable internet connection and a quiet working environment
Professional and friendly attitude
Compensation:
Fixed payment of $15 per completed call
Flexible schedule
Remote work
If you have a clear, natural English accent and enjoy talking to people, we'd love to hear from you.
To apply, send us a short voice recording introducing yourself along with your contact information.
Payment in Crypto
15-5,000
Monthly
See details

Travaillez à domicile en tant que opérateur de chat

Part time
Remote
 
Vous cherchez un emploi offrant une flexibilité totale en termes d'horaires et le confort du travail à domicile ?
Avec une rémunération compétitive et garantie, cette opportunité pourrait être parfaite pour vous.
Rejoignez E-Moderators en tant que Modérateur/Modératrice de Chat et profitez du travail à distance selon vos propres conditions.
 
Votre rôle :
• Surveiller les conversations dans des salons de discussion en ligne afin de garantir un environnement respectueux et accueillant.
• Identifier, gérer et signaler les messages hors sujet ou inappropriés.
 
Ce que nous offrons :
• Horaires flexibles avec des options à temps partiel et à temps plein.
• Formation gratuite et un soutien continu pour vous aider à réussir.
• Rémunération hebdomadaire compétitive et garantie.
 
Exigences :
• Maîtrise du français de niveau natif et solide connaissance culturelle de la France, du Canada, et de la Belgique.
• Être en âge légal de travailler.
• Un ordinateur fiable et une connexion Internet stable.
• De solides compétences en communication et un haut niveau d'empathie.
 
Vous souhaitez rejoindre notre équipe ?

Director of BD & Strategic Partnerships

Singapore +2
Singapore +2
Full time
Hybrid
We are looking for a commercially driven and strategically minded leader to take ownership of Klein Labs’ global business growth and external partnerships. This role will cover several core business lines, including market-making services, OTC, treasury solutions, ventures, and fundraising coordination.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
Payment in Crypto
2,000-4,000
Monthly
See details

Business development Manager

Full time
Remote
Hey everyone,
 
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
 
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
 
A few things about the community:
 
• Signals focused only on FX & XAUUSD
 
• Consistent average accuracy around ~78%
 
• Clear risk management & lot sizing shared with every setup
 
• Priority is always capital protection, not overtrading
 
• Everything is public so anyone can track performance in real time for as long as they want
 
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
 
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
 
• Understand traders, not just traffic
 
• Can grow communities ethically and sustainably
 
• Know how to position transparency as a strength (not fake luxury marketing)
 
• Have experience with Telegram / Instagram / Reddit / Trading communities
 
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
 
Thanks in advance 🙏
 
Happy to share more details in DMs.
Payment in Crypto
1,000-1,500
Monthly
See details

Support Agent

Part time
Remote
We are looking for a Support Agent to join our team at EasyBit. The ideal candidate should have a strong understanding of cryptocurrency and blockchain fundamentals, along with excellent communication skills in both English and Russian. In this role, you will be responsible for monitoring support systems, responding to client inquiries, resolving issues related to orders via our internal dashboard, and escalating complex cases to the appropriate team when necessary.
We are particularly interested in candidates with prior experience in customer support or the crypto industry, as this will be considered a strong advantage, proficiency in additional languages (such as Russian) will also be considered an advantage.. If you are proactive, detail-oriented, and comfortable working in a fast-paced environment, we would love to hear from you.
400-800
Monthly
See details