Customer Service Specialist (Hindi/ English)
Binance, a prominent global blockchain ecosystem provider and cryptocurrency infrastructure firm, is dedicated to advancing cryptocurrency adoption and democratizing monetary transactions.
We are an energetic and purpose-driven organization that offers limitless opportunities for personal and professional growth.
Customer service is paramount at Binance, emphasizing timely and high-quality support to ensure our users' needs are met effectively.
In this role, you will be providing customer support through ticketing system and live chat, addressing inquiries, complaints, and aiding in verification processes on our advanced cryptocurrency platform.
Fluency in Hindi and English is essential for effective communication with our diverse customer base.
Responsibilities:
- Manage back office tickets and deliver round-the-clock online, voice, and email support to customers.
- Address customer queries, feedback, and suggestions via appropriate channels.
- Collaborate with internal teams to relay customer concerns accurately and provide detailed feedback.
- Manage customer complaints, special cases, and any additional tasks as required.
Requirements:
- Minimum of a Degree or Diploma qualification.
- Proficiency in both English and Hindi; knowledge of other languages is advantageous.
- At least 1 year of customer service experience, preferably in finance or E-commerce.
- Strong integrity, proactive approach, attention to detail, and ability to work collaboratively.
- Excellent communication skills, ability to thrive under pressure, and exceed expectations.
- Enthusiasm for the customer service field and willingness to work flexible shifts, including night shifts.
- Positive outlook on the crypto industry.
Benefits of Working at Binance:
- Join a leading blockchain ecosystem, offering ample opportunities for career advancement.
- Collaborate with a global team of diverse talents in an environment that fosters continual learning and development.
- Engage in challenging and dynamic projects at a fast-paced pace.
- Contribute to a truly international organization with a flat hierarchy.
- Competitive salary and comprehensive benefits package.
- Enjoy flexible work hours, remote-first policy, and casual dress code.
Embrace Binance's core values to cultivate a culture of collaboration, excellence, and progress as we pave the way for the Web3 revolution.
Binance is an equal opportunity employer that values diversity and believes in its fundamental role in driving success. By applying, you agree to our Candidate Privacy Notice.
