Customer Success Manager
United States
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
At Toku, we specialize in advanced global compensation and employment services, providing innovative features like real-time tax calculations, a unified API for employment solutions, and streamlined processing of non-cash compensations such as stock grants. We have become a crucial partner for crypto companies and their legal teams during token generation events and launches. Our flagship product, Token Grant Administration (TGA), has rapidly grown in value since its launch in October.
Having raised significant funding from a consortium of investors, including prominent figures in the tech industry, Toku is now seeking a Customer Success Manager to build and maintain strong relationships with clients. This role involves addressing various customer queries related to payroll, employment, token grants, and immigration matters globally.
As part of the Customer Success team, you will be expected to have expertise in managing payroll services, whether gained internally or at a payroll provider or EOR. You will be responsible for ensuring payroll accuracy and compliance while delivering exceptional service and support to clients.
Key Responsibilities
- Serve as the primary point of contact for clients, addressing payroll-related issues and inquiries efficiently.
- Guide clients through the onboarding process to ensure a smooth transition to Toku’s payroll services.
- Investigate and resolve any payroll discrepancies or errors by collaborating with internal teams and external partners.
- Escalate complex payroll or compliance matters to senior team members and ensure timely solutions.
- Collaborate with different teams to provide seamless customer service and address client needs effectively.
- Conduct regular customer check-ins to evaluate satisfaction levels and offer necessary guidance for improvement.
- Assist in processing employee payroll accurately, including wage calculations, deductions, and adherence to local regulations.
- Coordinate with stakeholders to ensure correct and compliant payroll processing in accordance with country-specific laws.
Minimum Requirements
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3+ years of experience in a payroll role, either in-house or at an external payroll provider.
- Proficiency in managing internal and external stakeholders, problem resolution, and relationship management.
- Strong communication skills to engage effectively with customers.
- Customer-focused mindset with a genuine interest in supporting customer success.
- Excellent problem-solving skills and the ability to deliver efficient solutions.
- Analytical mindset utilizing data for informed decision-making.
- Self-motivated, proactive, and able to work independently in a dynamic environment.
Benefits and Compensation
- Remote-first work culture.
- Flexible working hours.
- Competitive salary and equity opportunities.
- Provided Apple laptop.
Toku is dedicated to promoting diversity in its workforce and does not discriminate based on various attributes. Candidates from all backgrounds and experiences are encouraged to apply.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
We look for people who have (or are intentional about getting) experience working in an early-stage startup where priorities may shift quickly and the role may go beyond what is in the job description, and who are excited about having an influence over product development and company’s growth trajectory.
Maiden Mendoza
Snr Customer Success Analyst (with DeFi/Crypto)
Argentina
Argentina
Full time
Remote
What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024. Check us out here:https://www.decen-masters.com/https://www.trustpilot.com/review/decentralizedmasters.comhttps://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816 What will you be doing?Members SuccessTake responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic mannerMake sure your assigned customers have been communicated with no longer than 14 daysConduct Weekly Analysis of SMS and Email Response RatesContinuously follow up with customers to ensure success, keeping the end goal in mindHelp customers setup LedgersCo-lead Q&A Live Sessions for Accelerator customersActively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor Mentoring and EducationBecome a rockstar in the DeFi Accelerator communityMonitor Community chat of DeFi Accelerator communityManage Accelerator community, curate the circle channels, the support emailAttend the Accelerator Q&A and Live Step Sessions for potential backups when neededTake 1on1 calls with customers to help them learn and succeed in DeFi ResearchUse various tools to track, communicate and gain valuable statistics for department needsShare your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance productsConduct research for various crypto trends and projects and present it in easy to read, ELI5 way Other KeysEnsure support for each members needs (requests, answer questions, take action)Improve the customer journey and delivery (tweak the process)Actively participate and add value in team and company meetingsBuild tech tools that improve our product value, and help customers in attaining their goalsFlesh out the workflow process, adding improvements within each step of the way
Payment in Crypto
Young Moghul
US Based Customer Support Associate
Florida, USA
Florida, USA
Full time
Hybrid
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Karen Tan
Member Relations Executive
Singapore
Singapore
Full time
Office
Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Tevaera
Digital Marketing
Full time
Remote
We are seeking a highly motivated and skilled Digital Marketing Specialist to join our team. The ideal candidate will have a strong background in sales and marketing, excellent customer service skills, accounting knowledge, and expertise in consulting services.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Nick Franklin
SMM manager (for Lending Defi)
Full time
Remote
Hi, I am Nick and decided to launch new lending Defi, we are looking for an experienced SMM manager.
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Payment in Crypto