Customer Success Manager

BitGo, an industry-leading digital asset solutions provider, specializes in custody, wallets, staking, trading, and settlement services. Dedicated to enhancing client security within the digital asset realm, BitGo facilitates services from regulated cold storage. With a global presence and multiple Trust companies, BitGo caters to various institutions, prominent brands, exchanges, and millions of retail investors globally. As a key player in the digital economy, BitGo manages a substantial portion of Bitcoin network transactions and stands as the largest independent digital asset custodian and staking provider on a global scale.

The Customer Success Managers at BitGo work closely with institutional clients and partners, offering personalized service to uncover their business requirements and ensure optimal utilization of BitGo's product suite.

Responsibilities:

• Communicate the value of BitGo to enhance customer satisfaction and engagement
• Collaborate with institutional clients and growing crypto platform providers as a trusted advisor
• Demonstrate expertise in products and services to provide enthusiastic support and guidance
• Liaise across teams such as Product, Engineering, Technical Support, and Sales to enhance product usage, gather feedback, and propose solutions to address customer needs
• Collaborate with Solutions Engineering during onboarding to successfully activate new accounts
• Partner with the Sales team throughout the customer lifecycle to minimize churn and secure renewals

Skills & Experience:

• Minimum of 4+ years of account management or customer success management experience in the technology or finance sectors
• A strong eagerness to learn, with a curiosity to understand processes
• Demonstrated motivation to champion customers and convey their perspectives with empathy
• Operating with an entrepreneurial mindset, taking ownership of responsibilities and ensuring desired outcomes
• Ability to manage conflicting priorities and exercise creative problem-solving skills
• Excellent written and verbal communication abilities
• Preferred experience in cryptocurrency trading or custody operations

Why Join BitGo?

In disrupting an industry, BitGo seeks individuals with vision, innovation, passion, technical expertise, drive, collaboration, and execution. Join a team of dedicated individuals who strive for excellence, embodying corporate values of ownership, craftsmanship, and transparent communications. BitGo welcomes those who bring innovative thinking, problem-solving skills, and a willingness to take calculated risks to revolutionize global financial markets.

Here are the advantages of working at BitGo:

• Competitive salary, bonus, and stock options
• Comprehensive health insurance coverage for employees, partners, and dependents
• Up to 5% 401k company match
• Paid parental leave and vacation time
• Complimentary custom lunches, dinners, and snacks
• Provided computer equipment and customized workplace furniture
• Stimulating startup environment with supportive colleagues
• Benefits subject to location-specific variations

Cryptocurrencies represent a radical shift in the financial services sector. Join BitGo and be part of the team that reshapes investment practices.

Pay Transparency Notice: Depending on your place within the organization and location, the remuneration for this role typically falls within the $140,000 - $170,000 USD base salary range. Equity, an annual performance bonus, and the aforementioned benefits are encompassed within this role's package.