HR Ops Manager

Status
Singapore
Full time
Office
Compensation is not specified
Role
H.R.
Description

Who We Are:

We are a leading company in the private markets industry, aiming to make private market investments accessible to all. Our team is dedicated to creating a future where financial ecosystems are easily, fairly, and safely accessible to everyone, believing that free and efficient capital flow benefits real economies, especially in the private market sector.

Why Choose Us:

  • We have developed the world’s first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore (MAS).

  • As a global private market exchange based in Singapore, we have listed over 60 deals on our platform and partnered with renowned names in the industry.

  • Our full-service capital market platform has successfully raised a total of US$140 million in funding since its establishment in 2017.

  • We have strong backing from leading entities such as Singapore Exchange (SGX), subsidiaries of Temasek, and various other organizations.

We are in a phase of expansion and are seeking dedicated individuals to join our team and drive us towards becoming a leader in the private markets sector. If you share our vision for fair financial markets, we welcome you to join us.

Job Overview:

We are in search of a skilled and detail-oriented HR Operations Manager to enhance our HR team. The ideal candidate will have extensive experience in HR operations, a comprehensive understanding of compensation and benefits, and a minimum of 6 years in the HR field. In this role, you will be instrumental in optimizing HR processes, managing employee relations, and ensuring compliance with company policies and regulations to nurture a positive work environment.

Key Responsibilities:

HR Operations Management:

  • Oversee day-to-day HR operations to ensure efficient execution of HR processes.
  • Collaborate with HR teams to enhance operational processes, procedures, and systems.
  • Lead HRIS management for accurate data entry and reporting.
  • Support recruitment, onboarding, and performance management.

Compensation and Benefits:

  • Assist in developing and administering compensation structures and benefit programs.
  • Analyze market data to offer competitive salary and benefits packages.
  • Provide guidance to employees on compensation, benefits, and policies.

Employee Relations & Compliance:

  • Handle employee relations matters, offering support to address HR issues.
  • Ensure HR policies comply with legal regulations and industry standards.
  • Conduct investigations when needed and recommend corrective actions.

Reporting and Analysis:

  • Generate HR reports on headcount, turnover, and compensation data.
  • Provide insights on HR metrics and trends for operational improvements.

Continuous Improvement:

  • Identify opportunities for process enhancements and drive initiatives to boost operational efficiency.
  • Work with HR leadership to implement strategies aligned with business goals.

Qualifications:

  • Experience: Minimum of 6 years in HR with a focus on operations, employee relations, and compensation & benefits.
  • Skills: Proficient in HR systems, policies, and best practices. Hands-on experience in compensation analysis, benefits administration, and compliance. Ability to handle confidential information with discretion, strong attention to detail, and organizational skills. Experience in regions like Japan or the UAE is advantageous.
  • Education: Bachelor’s degree in Human Resources, Business Administration, or related field (HR certification is a plus).
  • Soft Skills: Excellent communication, interpersonal, and problem-solving skills. Ability to collaborate effectively with diverse teams.

We regret that only shortlisted candidates will be contacted due to limited capacity.

Skills Required
Avatar
ADDX
Website
addx.co
Company size
Not specified
Location
United States
Description
Not specified
Status

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About Ubiminds

Ubiminds is a company that values its people and partners with American software product companies to expand their development capabilities. We recruit top talent from Brazil to support our clients’ strategy in Latin America, focusing on both high performance and employee experience.

Our Culture

We prioritize people above all else.

Continuous improvement is key to our identity.

Taking ownership and having the right attitude are crucial.

Collaboration is essential for our success.

We uphold high standards of excellence.

Transparency and honesty are foundational principles for us.

Perks & Benefits

Work in an innovative, fast-paced environment and interface with leaders from industry-leading companies.

Leverage a network of partners and allies to translate effort into revenue.

Choose between remote work or the office, as we are a geographically dispersed team.

Provided with a MacBook for work.

Enjoy snacks, soft drinks, and beverages at our headquarters.

About the Role

We are seeking a proactive, empathetic, and business-savvy professional to join our Delivery Team as a Delivery Manager.

As a vital team member, you will serve as a strategic partner to clients as well as a trusted point of contact for our employees, ensuring exceptional experiences all around. Your primary responsibility will be to understand, track, and communicate the impact of our consultants’ work to ensure clients recognize the value they receive.

You will play a pivotal role in client relations, focusing on enhancing their experiences. Working closely with People teams, you will also assist in account growth by providing valuable insights in collaboration with Account Managers. This position demands a consultative mindset, along with robust relationship management and communication skills.

Duties

Client Relationship & Value Delivery

Cultivate strong relationships and serve as the primary contact for delivery matters.

Lead recurring client meetings to ensure alignment, transparency, and satisfaction.

Clearly articulate the business impact and value generated by consultants.

Delivery Excellence & Value Tracking

Monitor consultant performance to align with client expectations.

Track delivery health and proactively identify and address risks.

Provide visibility into results, outcomes, and overall impact.

Consultant Experience & Retention

Establish trust with consultants through regular check-ins and ongoing support.

Recognize early signs of disengagement or attrition risk, and take proactive measures.

Collaborate with People teams to develop and implement retention strategies.

Risk & Issue Management

Identify and address risks associated with performance, engagement, and satisfaction.

Navigate complex situations and mediate conflicts between clients and consultants.

Escalate issues promptly for effective resolution.

Project Management

Oversight of outsourcing projects, ensuring alignment on scope, timelines, and deliverables.

Monitor project progress and proactively mitigate risks.

Maintain stakeholder alignment throughout project lifecycles.

Opportunity Identification & Growth Support

Recognize expansion opportunities within existing accounts.

Share insights with Account Managers to bolster growth strategies.

Contribute to fostering enduring partnerships through consistent value delivery.

Cross-functional Collaboration

Collaborate with Talent, People, and Account teams to ensure alignment.

Assist in the hiring and onboarding processes as required.

Contribute to enhancing delivery and internal processes continuously.

Requirements

Mandatory Skills

Fluency in English and Portuguese.

Background in Project Management, Client Success, or Account Management, preferably in tech-related fields.

Strong ability to understand and communicate business impact effectively.

Outstanding communication, interpersonal, and stakeholder management skills.

Proven track record in problem-solving and conflict resolution.

Ability to manage multiple priorities effectively in a fast-paced environment.

Nice to Have

Experience with staff augmentation or distributed teams.

Familiarity with software development environments.

Role Structure & Collaboration

Account Managers oversee account growth and expansion.

Talent Acquisition manages recruitment and pipeline development.

Project Managers oversee delivery visibility, client relationships, and retention, serving as the liaison between clients and consultants.

We may utilize artificial intelligence (AI) tools to support various stages of the recruitment process, such as application review, resume analysis, and response assessment. While these tools aid our recruitment efforts, they do not replace human judgment. Final hiring decisions are made by human individuals. For more information on how your data is processed, reach out to us.