Manager, Workforce Management
Status
Reno, USA
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
About Figure
Figure is a disruptive and rapidly growing financial services company that is changing the industry with its innovative technology platform. By leveraging its platform and network of partners for loan origination, Figure aims to introduce new products that enhance industry efficiency and transparency. The company's platform, powered by cutting-edge technology, is driving transparency and efficiency in capital markets, supported by a growing pool of assets originated on Figure's platform. The dedicated team at Figure is known for their drive, innovation, collaboration, and passion for innovation, fostering a culture where entrepreneurial mindset is valued.
At Figure, every day offers a blend of continuous learning and meaningful work tasks aimed at making a positive impact. Join a team of experienced leaders who have collectively generated billions of dollars in value in the financial technology sector.
About the Role
We are looking for a detail-oriented and dedicated individual to lead the Workforce Management Group within the Customer Support Center as a Workforce Management (WFM) Manager. In this role, you will oversee the WFM team to ensure efficient operational workforce management. Responsibilities include managing scheduling activities, ensuring accurate forecasting, and facilitating effective communication among team members. The WFM Manager plays a crucial role in aligning workforce strategies with business goals, driving operational efficiency, and enhancing service delivery.
Our goal is to foster a supportive and collaborative environment where every team member can thrive. Each day at Figure is an opportunity for continuous learning and impactful work. Join a group of experienced leaders with a track record of creating significant value in the FinTech industry.
Responsibilities
- Lead a team of seasoned WFM Analysts in forecasting, scheduling, real-time support, and adherence, overseeing call center metrics and goals.
- Enhance collaboration between the WFM team and other departments to ensure operational alignment and excellence through optimization of workforce allocation across all operational areas.
- Develop and execute a comprehensive workforce strategy aligned with enterprise objectives and work closely with business leaders to identify capability needs and gaps.
- Ensure efficient workforce scheduling processes to meet service level agreements and collaborate with key stakeholders to align workforce strategies with organizational goals.
- Leverage workforce analytics to provide strategic recommendations for improving service delivery and customer satisfaction, fostering a data-driven decision-making culture.
Requirements
- Minimum 5 years of workforce management experience within a contact center, with strong scheduling, forecasting, and adherence focus, including at least 2 years leading high-performing WFM teams.
- Proficiency in data analysis and utilization of advanced analytics for business decisions.
- Expertise in workforce management software such as NICE and telephony systems like Automatic Call Distributors and IVR systems.
- Strong strategic thinking abilities with a talent for translating data insights into actionable workforce strategies.
- Excellent interpersonal and communication skills to build relationships with teams and stakeholders at all levels.
- Ability to follow a hybrid work policy, commuting to the office at least 3 days per week.
Benefits and Perks
- Competitive salary with growth opportunities.
- Company quarterly performance-based bonus.
- Equity stock options package.
- Comprehensive health, vision, dental insurance, and wellness program for employees and dependents.
- Employer-funded life and disability insurance coverage.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks paid family leave.
- Property stipend for non-traditional office workers.
- Flexible time-off plan, continuing education reimbursement, and routine team swag deliveries.
Note for Certain Residences
For residents of CO, NY, CA, and WA, the salary range is $73,040 - $91,300 with up to a 25% bonus and equity. Actual compensation may vary based on experience and location. California residents should review the California Employee and Prospective Employee Privacy Notice linked above for additional information. Submission of your application indicates agreement to the terms outlined in the notice.
The position does not offer work visa sponsorships. All hires must verify identity and eligibility to work in the United States.
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Not specified
Status
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
animocabrandslimited@laborx.com animocabrandslimited@laborx.com
Secretary
Hong Kong
Hong Kong
Full time
Office
Responsibilities:
Providing comprehensive administrative support to Senior Secretaries, ensuring smooth coordination with internal and external stakeholders across various time zones.
Handling complex travel arrangements, including booking hotels and flights, arranging ground transportation, and managing visa applications.
Managing expense reimbursements and organizing local transportation for client meetings, as well as coordinating meal arrangements as needed.
Assisting with meeting logistics by preparing speaking or briefing notes, managing conference registrations, and handling related tasks.
Upholding the highest standards of professionalism and confidentiality, exercising discretion in all interactions with business and senior management teams.
Supporting ad hoc tasks and special projects as assigned.
Requirements:
Possession of a college degree in business management or a related field, or formal training in secretarial, office management, or administrative studies.
Minimum of 5 years of experience supporting senior stakeholders.
Exceptional multitasking, prioritization, and time management skills, with the ability to perform effectively under pressure.
Demonstrated ability to handle sensitive and confidential information with integrity.
Strong attention to detail, proficient in calendar management, and skilled in record-keeping.
Excellent interpersonal skills, with the capacity to build and maintain professional relationships.
Collaborative team player with strong problem-solving and decision-making skills.
Proficiency in Microsoft Office Suite and Google Drive.
Proficiency in both spoken and written English and Chinese.
Perks of Joining Animoca Brands:
A vibrant and diverse workplace that embraces multi-cultural interactions with colleagues from over 15 nationalities.
Incentives in the Web3 space, contributing to innovative projects and the future of digital property rights.
Direct impact and involvement due to a flat organizational structure that values and implements employee ideas quickly.
Comfortable and creative work environment with a relaxed atmosphere and casual attire.
Opportunities across the ecosystem to work with various subsidiary brands within the Animoca Brands network and gain exposure to diverse projects and technologies.
Comprehensive benefits package including medical, life, and transportation allowances.
Personal Information Collection Statement:
Personal data provided by the job applicant will be handled in accordance with the Employer's Personal Data Policies, available upon request. All sensitive data will be treated confidentially within the Human Resources & Administration Department. Personal data of unsuccessful applicants may be retained for up to 3 months.
Providing comprehensive administrative support to Senior Secretaries, ensuring smooth coordination with internal and external stakeholders across various time zones.
Handling complex travel arrangements, including booking hotels and flights, arranging ground transportation, and managing visa applications.
Managing expense reimbursements and organizing local transportation for client meetings, as well as coordinating meal arrangements as needed.
Assisting with meeting logistics by preparing speaking or briefing notes, managing conference registrations, and handling related tasks.
Upholding the highest standards of professionalism and confidentiality, exercising discretion in all interactions with business and senior management teams.
Supporting ad hoc tasks and special projects as assigned.
Requirements:
Possession of a college degree in business management or a related field, or formal training in secretarial, office management, or administrative studies.
Minimum of 5 years of experience supporting senior stakeholders.
Exceptional multitasking, prioritization, and time management skills, with the ability to perform effectively under pressure.
Demonstrated ability to handle sensitive and confidential information with integrity.
Strong attention to detail, proficient in calendar management, and skilled in record-keeping.
Excellent interpersonal skills, with the capacity to build and maintain professional relationships.
Collaborative team player with strong problem-solving and decision-making skills.
Proficiency in Microsoft Office Suite and Google Drive.
Proficiency in both spoken and written English and Chinese.
Perks of Joining Animoca Brands:
A vibrant and diverse workplace that embraces multi-cultural interactions with colleagues from over 15 nationalities.
Incentives in the Web3 space, contributing to innovative projects and the future of digital property rights.
Direct impact and involvement due to a flat organizational structure that values and implements employee ideas quickly.
Comfortable and creative work environment with a relaxed atmosphere and casual attire.
Opportunities across the ecosystem to work with various subsidiary brands within the Animoca Brands network and gain exposure to diverse projects and technologies.
Comprehensive benefits package including medical, life, and transportation allowances.
Personal Information Collection Statement:
Personal data provided by the job applicant will be handled in accordance with the Employer's Personal Data Policies, available upon request. All sensitive data will be treated confidentially within the Human Resources & Administration Department. Personal data of unsuccessful applicants may be retained for up to 3 months.
Binance
HR Operations Specialist
Bucharest, Romania +1
Bucharest, Romania +1
Full time
Remote
Job Summary:
Binance is a globally renowned blockchain ecosystem associated with the largest cryptocurrency exchange globally, catering to millions of users across various countries. Sought after for its robust security measures, transparency in user funds, efficient trading engine, liquidity, and extensive range of digital asset products, Binance is a trusted name in the industry. The company encompasses diverse offerings spanning trading, finance, education, research, payments, institutional services, Web3 features, and more. By harnessing the potential of digital assets and blockchain technology, Binance aims to create an inclusive financial ecosystem to enhance financial accessibility and freedom worldwide.
Key Responsibilities:
Manage all workforce administrative tasks including onboarding, offboarding, employment verification, and document management within service level agreement guidelines.
Act as tier 1 support for employee inquiries, maintain FAQ database, oversee employee timesheets, leave administration, and collect compensation data for payroll processing.
Handle enrollment and termination processes for commercial insurance, support international assignments or relocations, assist with visa and immigration services, and provide guidance on employees' accommodation.
Maintain accurate employee and organizational data in HRIS, generate HR reports, and compile data dashboards.
Ensure the quality control of HR operation services to align with employee expectations and comply with local labor laws.
Continuously improve and optimize administrative processes, systems, and tools.
Qualifications:
Hold a Bachelor's degree in a relevant field.
Possess at least 5 years of experience in HR Operations or Shared Services, with a preference for prior experience in large MNCs, Financial Services, or rapid-growth tech companies.
Proficient in both written and spoken English.
Adaptable, customer-oriented, and capable of working under pressure with the ability to manage multiple tasks effectively.
What We Offer:
Opportunity to be part of the world's leading blockchain ecosystem.
Collaborate with top talent in a global organization that prioritizes users and maintains a flat structure.
Engage in unique and fast-paced projects with autonomy in an innovative setting.
Grow your career in a results-driven workplace with continuous learning opportunities.
Competitive salary and comprehensive company benefits.
Work-from-home flexibility (subject to business team requirements).
Binance is dedicated to fostering an inclusive and diverse workforce, acknowledging it as essential to our achievements. Upon submitting a job application, you acknowledge reading and consenting to our Candidate Privacy Notice.
Binance is a globally renowned blockchain ecosystem associated with the largest cryptocurrency exchange globally, catering to millions of users across various countries. Sought after for its robust security measures, transparency in user funds, efficient trading engine, liquidity, and extensive range of digital asset products, Binance is a trusted name in the industry. The company encompasses diverse offerings spanning trading, finance, education, research, payments, institutional services, Web3 features, and more. By harnessing the potential of digital assets and blockchain technology, Binance aims to create an inclusive financial ecosystem to enhance financial accessibility and freedom worldwide.
Key Responsibilities:
Manage all workforce administrative tasks including onboarding, offboarding, employment verification, and document management within service level agreement guidelines.
Act as tier 1 support for employee inquiries, maintain FAQ database, oversee employee timesheets, leave administration, and collect compensation data for payroll processing.
Handle enrollment and termination processes for commercial insurance, support international assignments or relocations, assist with visa and immigration services, and provide guidance on employees' accommodation.
Maintain accurate employee and organizational data in HRIS, generate HR reports, and compile data dashboards.
Ensure the quality control of HR operation services to align with employee expectations and comply with local labor laws.
Continuously improve and optimize administrative processes, systems, and tools.
Qualifications:
Hold a Bachelor's degree in a relevant field.
Possess at least 5 years of experience in HR Operations or Shared Services, with a preference for prior experience in large MNCs, Financial Services, or rapid-growth tech companies.
Proficient in both written and spoken English.
Adaptable, customer-oriented, and capable of working under pressure with the ability to manage multiple tasks effectively.
What We Offer:
Opportunity to be part of the world's leading blockchain ecosystem.
Collaborate with top talent in a global organization that prioritizes users and maintains a flat structure.
Engage in unique and fast-paced projects with autonomy in an innovative setting.
Grow your career in a results-driven workplace with continuous learning opportunities.
Competitive salary and comprehensive company benefits.
Work-from-home flexibility (subject to business team requirements).
Binance is dedicated to fostering an inclusive and diverse workforce, acknowledging it as essential to our achievements. Upon submitting a job application, you acknowledge reading and consenting to our Candidate Privacy Notice.