Manager, Workforce Management
Status
Reno, USA
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
About Figure
Figure is a disruptive and rapidly growing financial services company that is changing the industry with its innovative technology platform. By leveraging its platform and network of partners for loan origination, Figure aims to introduce new products that enhance industry efficiency and transparency. The company's platform, powered by cutting-edge technology, is driving transparency and efficiency in capital markets, supported by a growing pool of assets originated on Figure's platform. The dedicated team at Figure is known for their drive, innovation, collaboration, and passion for innovation, fostering a culture where entrepreneurial mindset is valued.
At Figure, every day offers a blend of continuous learning and meaningful work tasks aimed at making a positive impact. Join a team of experienced leaders who have collectively generated billions of dollars in value in the financial technology sector.
About the Role
We are looking for a detail-oriented and dedicated individual to lead the Workforce Management Group within the Customer Support Center as a Workforce Management (WFM) Manager. In this role, you will oversee the WFM team to ensure efficient operational workforce management. Responsibilities include managing scheduling activities, ensuring accurate forecasting, and facilitating effective communication among team members. The WFM Manager plays a crucial role in aligning workforce strategies with business goals, driving operational efficiency, and enhancing service delivery.
Our goal is to foster a supportive and collaborative environment where every team member can thrive. Each day at Figure is an opportunity for continuous learning and impactful work. Join a group of experienced leaders with a track record of creating significant value in the FinTech industry.
Responsibilities
- Lead a team of seasoned WFM Analysts in forecasting, scheduling, real-time support, and adherence, overseeing call center metrics and goals.
- Enhance collaboration between the WFM team and other departments to ensure operational alignment and excellence through optimization of workforce allocation across all operational areas.
- Develop and execute a comprehensive workforce strategy aligned with enterprise objectives and work closely with business leaders to identify capability needs and gaps.
- Ensure efficient workforce scheduling processes to meet service level agreements and collaborate with key stakeholders to align workforce strategies with organizational goals.
- Leverage workforce analytics to provide strategic recommendations for improving service delivery and customer satisfaction, fostering a data-driven decision-making culture.
Requirements
- Minimum 5 years of workforce management experience within a contact center, with strong scheduling, forecasting, and adherence focus, including at least 2 years leading high-performing WFM teams.
- Proficiency in data analysis and utilization of advanced analytics for business decisions.
- Expertise in workforce management software such as NICE and telephony systems like Automatic Call Distributors and IVR systems.
- Strong strategic thinking abilities with a talent for translating data insights into actionable workforce strategies.
- Excellent interpersonal and communication skills to build relationships with teams and stakeholders at all levels.
- Ability to follow a hybrid work policy, commuting to the office at least 3 days per week.
Benefits and Perks
- Competitive salary with growth opportunities.
- Company quarterly performance-based bonus.
- Equity stock options package.
- Comprehensive health, vision, dental insurance, and wellness program for employees and dependents.
- Employer-funded life and disability insurance coverage.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks paid family leave.
- Property stipend for non-traditional office workers.
- Flexible time-off plan, continuing education reimbursement, and routine team swag deliveries.
Note for Certain Residences
For residents of CO, NY, CA, and WA, the salary range is $73,040 - $91,300 with up to a 25% bonus and equity. Actual compensation may vary based on experience and location. California residents should review the California Employee and Prospective Employee Privacy Notice linked above for additional information. Submission of your application indicates agreement to the terms outlined in the notice.
The position does not offer work visa sponsorships. All hires must verify identity and eligibility to work in the United States.
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Not specified
Status
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
Avalanche
Ecosystem Growth Lead, DefAI
Full time
Remote
WHAT YOU WILL DO
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Payment in Crypto
Utopos
Sponsorship Director position at Utopos Pickleball Society
Full time
Remote
🚀 Sponsorship Director – Utopos Pickleball Society
📍 Location: Remote (with travel for events)
💰 Compensation: Base salary in crypto UTOP+ performance-based commission USDC
📅 Start Date: ASAP
About Utopos Pickleball Society
Utopos Pickleball Society is a global professional sports association dedicated to advancing pickleball through high-stakes tournaments and elite competitions. With a vision of expanding the sport and hosting world-class events, we provide players, fans, and sponsors a cutting-edge experience—with winnings paid in UTOP cryptocurrency.
About the Role
We’re looking for an ambitious and results-driven Sponsorship Director to secure high-value sponsorships that will fuel our ability to host more tournaments, increase prize pools, and grow our global presence. This role is pivotal in establishing partnerships with brands that align with our futuristic vision for sports and blockchain-powered economies.
Key Responsibilities
✅ Develop & Execute Sponsorship Strategy – Identify, target, and secure corporate sponsors, brand partners, and strategic alliances.
✅ Negotiate & Close Deals – Craft compelling proposals and negotiate sponsorship agreements to maximize mutual benefits.
✅ Build & Maintain Relationships – Foster long-term partnerships with companies in sports, tech, lifestyle, and beyond.
✅ Maximize Sponsor Exposure – Work with marketing to integrate sponsors into events, social media, live broadcasts, and player endorsements.
✅ Analyze & Optimize Sponsorship Impact – Track ROI and ensure sponsors receive measurable value from their investment.
Who We’re Looking For
🌟 Experienced Deal Closer – 3+ years in sports sponsorships, partnerships, or business development.
🌟 Well-Connected – Strong network in sports, crypto, tech, or lifestyle brands.
🌟 Strategic & Visionary – Can craft win-win sponsorship models aligned with our unique ecosystem.
🌟 Passionate About Sports & Innovation – A love for pickleball, blockchain, and futuristic sports ecosystems is a plus!
🌟 Excellent Communicator – Can pitch, negotiate, and secure deals with C-suite executives and marketing teams.
Why Join Us?
🔥 Be Part of a Sports Revolution – Help shape the future of pickleball and blockchain-driven sports funding.
🔥 High-Earning Potential – Competitive base + generous commission on sponsorship deals.
🔥 Work with a Global Vision – Collaborate with an innovative team passionate about sports, tech, and decentralization.
🔥 Travel & Networking – Represent Utopos Pickleball Society at elite tournaments, conferences, and corporate meetings.
How to Apply
Send your resume highlighting your sponsorship experience and vision for pickleball partnerships to [Your Contact Email] with the subject: Sponsorship Director – Utopos Pickleball Society.
🚀 Join us in shaping the future of professional pickleball!
Check us out
www.utopospickleball.org
https://x.com/upbsociety
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto