Member of People Experience

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At Anchorage Digital, we are focused on developing a cutting-edge digital asset platform catered to institutional participation in the crypto space. Our platform offers services like custody, staking, trading, governance, settlement, and top-tier security infrastructure. We are home to Anchorage Digital Bank N.A., which is the first federally chartered crypto bank in the U.S. In addition, we cater to institutions through other offerings such as Anchorage Digital Singapore and Porto by Anchorage Digital.

Anchorage Digital has been supported by prominent institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Established in 2017 in San Francisco, California, our operations have expanded to offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota.

Given the evolving landscape of digital threats and the rise in sophisticated cyber attacks, our security policy mandates that all new hires must complete an in-person onboarding process without exceptions. Security is a top priority for us, emphasizing physical identity verification and secure IT setup. This move is not just about safeguarding our infrastructure from global threats but also about nurturing our unique cultural environment, known as the "Village culture," which we hold in high regard.

As a valued member of the People Experience department, you will play a pivotal role in guiding every employee through their journey at Anchorage Digital, from their initial acceptance of an offer to their future steps beyond their time at Anchorage. Your responsibilities will span from managing onboarding, offboarding, and internal mobility processes on a daily basis, handling employee casework, and coordinating immigration case logistics.

You will collaborate closely with our Infrastructure, Analytics, & AI team to contribute operational insights that can identify and test automation solutions aimed at streamlining People Experience workflows, allowing the team to dedicate more time to engaging with individuals.

Factors of Growth & Impact have been formulated to assist team members (referred to as "Villagers") in effectively assessing impact, providing feedback, and articulating the enriching learning and development opportunities within and outside the scope of the Employee Experience role.

Responsibilities:

Technical Skills:

• Facilitate onboarding, offboarding, and internal mobility workflows efficiently, ensuring seamless coordination across HRIS, payroll, and benefits processes.
• Possess a strong grasp of employee lifecycle operations, along with knowledge in related fields like immigration, total rewards, and data privacy regulations pertinent to a regulated setting.
• Demonstrate proficiency in utilizing Employee Experience operational systems including Dayforce, Remote, Lever, and immigration platforms such as Boundless.
• Implement and monitor the completion of People, Legal, and Compliance training utilizing our HRIS platform.
• Collaborate with the Infrastructure, Analytics, & AI team to identify repetitive workflows for automation and contribute to testing new tools before integration.

Complexity and Impact of Work:

• Define priorities and utilize problem-solving skills to manage moderately complex casework and projects.
• Oversee the entire lifecycle of employee casework and immigration cases from initiation to resolution, liaising with external counsel where necessary.
• Address diverse challenges across the employee lifecycle, requiring analytical thinking and sound judgment.
• Identify patterns in casework and feedback to enhance the employee experience, escalating issues as needed.
• Support process enhancements to minimize manual tasks and enhance data accuracy throughout the employee lifecycle.

Organizational Knowledge:

• Understand the interconnections between People Experience workflows and HRIS, Total Rewards, Accounting, and People Analytics, applying this knowledge to daily planning.
• Keep abreast of engagement and survey findings from the Analytics team, integrating them into daily operations.
• Stay current with developments in HR systems, tools, and best practices relevant to the role to enhance effectiveness.
• Contribute to recruitment efforts through referrals, participation in interviews, and recruiting initiatives.

Communication and Influence:

• Communicate effectively across a spectrum of employee casework, spanning routine inquiries to process guidance.
• Foster strong collaborative relationships with People Business Partners, Total Rewards, Accounting, and the Infrastructure, Analytics, & AI team to facilitate smooth handoffs.
• Clearly communicate feedback trends and their implications to relevant stakeholders for necessary action.
• Adjust communication style based on the audience, whether addressing an employee, People Business Partner, or technical associate.

Qualifications:

• Possess 5+ years of HR or People Generalist experience, preferably with experience in a startup or high-growth environment.
• Hands-on experience with HRIS platforms like Dayforce, Workday, or similar systems.
• Experience collaborating with technical or data teams on process automation or workflow enhancement tools.
• Strong attention to detail with the ability to manage multiple time-sensitive workflows concurrently.
• Demonstrated clear communication skills, sense of accountability, and a process-oriented approach.

Preferred Qualifications:

• Experience supporting a global workforce.
• Experience coordinating company-wide training programs.
• Affinity towards the soundtrack of Hamilton, depicting the inception of a novel financial system.

Anchorage Digital envisions a future where institutions can securely engage in the digital asset domain by leveraging our expertise in platform security, financial services, and distributed ledger technology. We are a diverse team comprising over 600 professionals united in our mission to shape the future of finance and facilitate the safe movement of value in the emerging global economy.

We are committed to fostering an inclusive and welcoming environment for all individuals, ensuring everyone feels respected, supported, and connected irrespective of background. Celebrating our differences opens the door for us to do our best work collectively.

Anchorage Digital upholds Equal Opportunity Employment, standing firm in our commitment to equal opportunities without regard to various factors like race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We assess qualified applicants regardless of criminal histories, in adherence to legal requirements.

To safeguard your privacy rights, Anchorage Digital ensures that clients trust us with their personal and financial information. Utilization of artificial intelligence (AI) tools in parts of the hiring process aids in the assessment of applications, analyzing resumes, and identifying potential inconsistencies in application materials. Noteworthy, final hiring decisions are incumbent upon human judgment.

This rewrite has the focus on summarizing and simplifying the provided job description in clearer terms, emphasizing the key responsibilities and the values upheld by Anchorage Digital.