Senior Credit Card Operations Manager

About Crypto.com

At Crypto.com, we are revolutionizing the financial industry by connecting traditional banking with the digital asset economy. Our goal is to empower users worldwide to securely spend, save, and invest in cryptocurrency. We are dedicated to creating seamless experiences that integrate cryptocurrency into everyday life, and we are looking for an experienced professional to join our team in the role of Credit Card Operations.

Role Overview

We are in search of a detail-oriented and analytically minded individual to take charge of optimizing the performance, compliance, and daily operations of our Crypto.com Visa Signature Credit Card program. This role involves collaborating with internal teams and external partners such as issuing banks, processors, and networks to streamline the implementation of our card initiatives, manage crucial vendor relationships, and facilitate the growth of the program.

Key Responsibilities

• Manage the day-to-day operations of our crypto-backed credit card
• Cultivate and maintain relationships with issuing banks, processors, and card networks
• Track and analyze program key performance indicators, including authorization rates, chargeback trends, fraud alerts, and rewards redemptions, to offer actionable insights
• Work closely with teams across Risk, Compliance, Finance, Engineering, and Product to support both daily operations and long-term strategic initiatives
• Oversee settlement, reconciliation, and reporting between fiat and cryptocurrency flows
• Coordinate responses to incidents, escalation, and resolution of card operations-related issues
• Develop and document operational processes, playbooks, and service level agreements while actively participating in the design of scalable operational processes for expanding into new markets or adding new card products
• Act as an internal subject matter expert for all matters related to card program operations
• Oversee marketing collateral management and events activation

Requirements

• Minimum 4 years of relevant experience in card operations, fintech, or crypto financial services
• Profound understanding of card issuing processes, including transaction processing, disputes/chargebacks, BIN sponsorship, fraud mitigation, and network compliance
• Familiarity with regulatory and compliance standards such as Reg E, UDAAP, and PCI-DSS
• Strong project management capabilities with a focus on execution
• Knowledge of crypto concepts (e.g., custody, stablecoins, wallets, off-ramps) and an enthusiasm for Web3
• Demonstrated ability to manage external partners and collaborate effectively with internal stakeholders spanning compliance, engineering, finance, and customer support
• Excellent communication skills
• Exceptional organizational skills, attention to detail, and proactive mindset
• Bonus: Prior experience contributing to the launch or expansion of card products at a fintech or crypto startup

Benefits

• Competitive salary
• Comprehensive medical insurance package with coverage for dependents
• Generous annual leave entitlement, including birthday and work anniversary leave
• Flexible work arrangements, including flexi-work hours and hybrid/remote setups
• Opportunities for career development and growth through internal mobility programs
• Work perks, such as a Crypto.com Visa card upon joining
• Varied benefits packages tailored to regional requirements

About Crypto.com

Established in 2016, Crypto.com serves a vast customer base and stands as one of the world's fastest-growing cryptocurrency platforms. Our objective is clear: Cryptocurrency in Every Wallet™. Committed to security, privacy, and adherence to regulations, Crypto.com aims to drive cryptocurrency adoption through innovation and empower the next generation of innovators to forge a more inclusive digital ecosystem.

For more information, please visit our website.

Crypto.com is an equal opportunities employer and fosters an environment where opportunities are open to everyone in a fair and transparent manner. Valuing diversity and inclusion, we seek candidates from diverse backgrounds and skill sets to enrich and strengthen our team. Personal data provided by applicants will be solely utilized for recruitment purposes.