Software Support Engineer

Budapest, Hungary
Full time
Office
Compensation is not specified
Role
Software Engineer
Description

About Digital Asset

Digital Asset assists companies across various industries of all sizes in bringing distributed applications to market faster and ensuring their longevity. At the core of our services is DAML, an open-source smart contract framework that allows developers to write applications once and then deploy them anywhere. This innovative technology supports smart contract platforms on the Canton Network.

We collaborate with some of the world's largest companies to leverage smart contracts, a key component of distributed ledger technology (DLT), to revolutionize the development, deployment, and usage of applications aimed at solving real-world business problems.

Digital Asset operates globally, with offices in various locations such as New York, London, Budapest, Zurich, Hong Kong, and Sydney.

As we expand our team, we remain dedicated to a dynamic, collaborative, and pragmatic working approach that has been pivotal since our inception. This position presents an excellent opportunity for individuals who seek to devise solutions that push the boundaries of conventional thinking.

The Opportunity

The Digital Asset Enterprise Support Team serves as the primary point of contact for our global customers, many of whom operate critical financial infrastructures. We support them in building robust solutions and ensuring uninterrupted operation 24/7, 365 days a year. This role offers an opportunity to become a subject matter expert (SME) in Digital Asset's products, particularly DAML, as well as the third-party products used by our clients. We troubleshoot complex issues for customers, collaborate with product and engineering teams to enhance products based on customer feedback, and contribute to ongoing product improvements.

Team members are distributed across different regions, including the US, Hungary, Hong Kong, and Australia, and follow a follow-the-sun support model through overlapping shifts.

As a Software Support Engineer, you will continuously learn, document, and guide clients on best practices for installing, configuring, deploying, connecting, and utilizing Digital Asset products. Along with enhancing your own expertise, you will lead the resolution of client field issues internally. You will collaborate extensively with internal developer/engineering teams and product teams to address escalated tickets, stay updated on new product features, and offer insights into product enhancement roadmaps based on field experiences, with the primary focus on delivering a superior client experience.

Key Responsibilities

  • Evaluate and troubleshoot intricate software issues to provide technical guidance to clients.
  • Prioritize and resolve incidents and requests raised by internal and external stakeholders.
  • Document issue resolutions and provide detailed FAQs beyond official product documentation.
  • Escalate unresolved issues effectively to the appropriate internal teams.
  • Contribute to scheduled on-call rotations for support coverage during non-business hours.

Key Criteria

  • Hold a Bachelor’s degree in computer science, engineering, or a related discipline, or possess equivalent technical training/experience.
  • Possess over 3 years of experience in roles such as Technical Support Engineer, Developer, or similar technical positions.
  • Technical Skills: demonstrate proficiency in areas like computer hardware/software, networking, security, and related technical competencies, including expertise in commercial application development using Java, JavaScript, Python, or Scala.
  • Communication Skills: effectively engage with clients, team members, and stakeholders by articulating technical concepts clearly through verbal, written, and listening skills.
  • Problem-solving Skills: capable of identifying and resolving software issues, conducting thorough research, analyzing problems, and proactively implementing solutions with meticulous attention to detail.
  • Customer Service Skills: maintain a supportive and composed demeanor, particularly when addressing client queries and resolving issues during critical production outages.
  • Exhibit continuous learning mentality in mastering Digital Asset's products, support tools, third-party products and services, and relevant tools.
  • Demonstrate self-starter capabilities, adaptability to change, and enthusiasm to work in a fast-paced environment.
  • Experience in the Financial Services sector and familiarity with financial assets types are advantageous.

If you believe you have the potential to excel in this role, don't hesitate to apply even if you may not meet all qualifications upfront, as we value your unique skills and perspective.

NO AGENCIES, PLEASE!

Skills Required
Avatar
Digital Asset
Company size
Not specified
Location
United States
Description
Our technology is helping the world’s most innovative organizations build the applications and networks that are changing how business is done. We’re creating the future of the global economy — one that unlocks value and enables it to flow freely and securely across interconnected systems. To make this vision of the future a reality for our present, we need you.

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Easygo Engineering Program

Melbourne, Australia
Melbourne, Australia
Full time
Office
Engineering at Easygo

Easygo is a global leader in creating exceptional entertainment experiences. Our engineering team thrives in an environment that promotes ongoing learning and is dedicated to pioneering large-scale software design and development. We uphold a culture that supports professional growth, continuous learning, and a commitment to engineering excellence, consistently setting high standards in the industry.

Why Join Us?

Are you an enthusiastic software engineer looking to thrive in an innovative atmosphere that encourages constant learning and career advancement? We are searching for talented individuals eager to tackle challenging projects, create scalable solutions, and collaborate with top-tier engineers in the entertainment sector.

Complex Projects, Innovative Solutions: Engage in intricate projects that test boundaries and creativity. Solve intricate technical problems and design scalable solutions.

Enhance Your Development: Access mentorship, training, and practical experience to enhance your skills. Learn from experienced professionals and gain expertise in software scaling.

Collaborate with Industry Experts: Partner with exceptional engineers, sharing insights and promoting innovation through teamwork.

Supportive Culture, Professional Growth: We prioritize your career development. Our culture emphasizes your growth with personalized learning programs and mentorship.

Embrace Challenges, Recognize Achievements: Take on challenges, learn from setbacks, and celebrate successes together.

Influence the Future: Your contributions will have a significant impact on the future of entertainment.

If you have a passion for growth, innovation, and working with a dynamic team, we welcome you to join us!

Revenue Operations Manager

New York City, USA
New York City, USA
Full time
Office
Who We Are

We are FalconX, a cutting-edge digital asset platform tailored for institutional clients. Our comprehensive services include trade execution, credit & treasury management, prime offering, and market making. With a global presence, innovative technology, and deep liquidity, we have facilitated transactions totaling $1 trillion. Committed to regulatory compliance, our products and services are highly trusted and built on industry-leading practices.

At FalconX, our team comprises engineers, product developers, institutional sales and trading leaders, operations specialists, and strategists. With backgrounds at renowned companies like Google, Apple, PayPal, Citadel, Bridgewater, and Goldman Sachs, our team embodies our core values: Think big, Drive bold outcomes, Be one team, Iterate with speed, Be an entrepreneur.

We place a strong emphasis on continual learning. While achieving results is crucial, we firmly believe that learning from both successes and failures is essential for sustained success. As an evolving industry, there are abundant opportunities for experimentation and growth, fostering learning and development within our team.

Overview

We are in search of a Manager of Revenue Operations to enhance our Revenue Operations function significantly. This pivotal role involves spearheading strategic initiatives, overseeing Salesforce operations, and managing a team composed of a Salesforce Architect, Salesforce Developer, and an SDR. The ideal candidate will possess a comprehensive background in Salesforce management, RevOps, territory management, sales enablement, and project management. They should also demonstrate a strong understanding of driving business growth through lead management and engagement. This role plays a critical part in FalconX's mission by executing strategic decisions based on robust data analysis and industry best practices.

The Manager of Revenue Operations will have the opportunity to autonomously lead the core Revenue Operations functions, engaging collaboratively with senior leadership across the organization.

Key Role Responsibilities
Salesforce Management
Oversee Salesforce Operations accounting for a significant chunk of day-to-day responsibilities.

Provide supervision and mentorship to a Salesforce Architect and Salesforce Developer.

Ensure the effective handling of the Salesforce request backlog.

Develop and optimize a reliable system for request intake and prioritization.

Act as a leader for cross-functional stakeholders utilizing Salesforce for various needs such as Compliance and Product.

Manage the collaboration between Salesforce requirements and other Revenue Function aspects.

Supervise maintenance of Salesforce roles, profiles, public groups, and user licenses.

Handle system licenses and contracts.

Lead Salesforce training initiatives for the Revenue function.

Manage overall Salesforce administration and system architecture, guiding system developers and architects according to business needs and priorities.
Revenue Operations
Support critical Revenue Operations Projects, comprising a significant portion of daily responsibilities.

Develop strategies for Revenue Function Operational and Organizational Models.

Establish and oversee sales territories and rules of engagement.

Structure and operate client-facing teams efficiently.

Proactively identify and advance solutions for broader organizational challenges.

Provide support in running weekly performance reviews for the revenue operations team.

Assist in compensation modeling, quarterly revenue forecasting, and tracking revenue attainment.

Contribute to onboarding initiatives and identify growth opportunities in the market.

Collaborate with sales leaders to address training needs and enhance sales productivity.
Top-of-Funnel Growth
Contribute to business growth initiatives at the early stages, forming a portion of regular duties.

Lead Intake and Qualification, overseeing the SDR to drive top-of-funnel lead intake.

Manage and execute the broader vision of the SDR function.

Collaborate with Marketing for seamless top-of-funnel operations.

Ensure smooth integration of Marketing systems with Salesforce.

Qualifications

Bachelor's degree.

Exceptional critical thinking skills comfortable with ambiguity.

Strong analytical abilities to derive insights from data.

Detail-oriented mindset focused on data accuracy and quality.

Demonstrated capability in team management and mentorship.

Excellent communication and collaboration skills.

Proven ability to influence and drive projects proactively to completion.

Results-driven approach with a proactive mindset.

Proficiency in Salesforce administration and development.

Experience in RevOps, territory management, and sales enablement.

This role offers a unique opportunity to drive significant impact through strategic oversight and operational excellence within Salesforce management and Revenue Operations. If you are a motivated professional keen on leveraging data and technology to fuel business success, we invite you to apply.

Compensation

The expected base pay range for this role is between $130,000-170,000 USD, alongside additional forms of compensation such as a performance-linked bonus, equity, and competitive benefits. Final compensation will be determined based on various factors like skills, experience, and qualifications.

Inclusivity Statement

FalconX is dedicated to fostering a diverse, inclusive, equitable, and safe workplace for all individuals. Our roles welcome applicants from diverse backgrounds, irrespective of missing some of the typical requirements or experiences listed. A commitment to providing equal opportunities is inherent to our recruitment process.

As an equal opportunity employer, FalconX does not discriminate based on various factors, including race, religion, gender, age, disability, veteran status, genetic information, or any other protected status as recognized by law. Applicants can request reasonable accommodations under applicable laws to ensure equal employment opportunities. Interested candidates requiring assistance during the application process can reach out to FalconX's People team via email.

AI Lead Engineer (Computer Vision)

Singapore
Singapore
Full time
Office
About Us

At OKX, we are dedicated to transforming the future through technology. Founded in 2017, we are at the forefront of revolutionizing global systems with our innovative digital asset exchange, Web3 portal, and blockchain ecosystems. With a commitment to reshaping the financial landscape, we offer diverse and advanced products, solutions, and trading tools to over 50 million users across 180 countries worldwide. Embracing diversity and inclusion, OKX empowers individuals to explore Web3 and envisions a financially accessible world driven by blockchain and decentralized finance. Join us in crafting a future full of possibilities!

Job Summary

We are seeking a talented Lead Engineer to join our Computer Vision team. This position requires expertise in developing security protocols for face and ID verification processes and spearheading innovative technologies such as face detection, face recognition, and anti-deepfake measures. The ideal candidate will lead initiatives to fortify the security and integrity of biometric processing systems against sophisticated threats.

Responsibilities

Spearhead the development of cutting-edge computer vision technologies focusing on face detection, face recognition, and anti-deepfake measures while enhancing liveness detection and anti-forgery solutions.

Collaborate with interdisciplinary teams to integrate these solutions into existing platforms while prioritizing scalability and performance.

Remain updated on the latest industry trends and technological advancements in computer vision and security to ensure our solutions retain their cutting-edge status.

Define the strategic trajectory of the team, establishing clear goals and metrics aligned with the company's objectives.

Mentor and cultivate a team of computer vision engineers and researchers, fostering an innovative culture focused on continuous improvement.

Requirements

Hold an advanced degree (MS or PhD) in Computer Science, Electrical Engineering, or a related field, with a concentration on computer vision or machine learning.

Possess a minimum of 10 years of industry experience in computer vision technology development, including hands-on involvement in liveness detection and anti-forgery implementations.

Demonstrate experience in leading large-scale projects and innovations in areas such as liveness detection, face recognition, and anti-deepfake technologies.

Extensive familiarity with AI and machine learning technologies, specifically in the field of computer vision, with potential contributions to reputable open-source projects like GitHub.

Strong leadership abilities to inspire and guide a team of highly skilled technical professionals.

Exceptional problem-solving, leadership, and communication skills.

Preferred Qualifications

Experience in startup settings, dynamic companies, or leading technology firms.

Publication of research or active engagement within the computer vision community, particularly on subjects related to biometric security.

Perks & Benefits

Competitive total compensation package.

Learning and Development programs alongside education subsidies for personal growth.

Various team-building activities and engaging company events.

Software Engineer, Observability

Seattle, USA
Seattle, USA
Full time
Remote
Eigen Labs, a prominent figure in the blockchain sector, is behind EigenLayer, a revolutionary solution enhancing crypto-economic security. The role envisions liberating blockchain projects from scaling hurdles and financial constraints. By leveraging the security of the Ethereum trust network, EigenLayer empowers services to achieve unprecedented scalability while upholding security and decentralization.

The Platform team at EigenLabs aims to deliver scalable and secure cloud services enabling product teams to effectively scale Ethereum. To support this mission, we are expanding our team and seeking creative engineers to join us.

Responsibilities

Develop Monitoring Solutions: Design and deploy monitoring solutions using technologies like Datadog, Grafana, and Prometheus.

Performance Monitoring: Establish robust monitoring for system performance, application metrics, and infrastructure health to ensure optimum performance and rapid issue detection.

Alerting and Incident Management: Create and maintain alerting systems to promptly identify and resolve issues, collaborating with the incident response team.

Dashboard Creation: Build and manage informative dashboards in Grafana to offer insights into system health and performance metrics.

Log Management: Implement log aggregation and analysis solutions for debugging, troubleshooting, and performance optimization.

Tracing: Implement distributed tracing systems to monitor request flow through microservices and identify performance problems.

Collaboration: Work closely with developers and stakeholders to understand monitoring requirements and deliver effective observability solutions.

Documentation: Maintain detailed documentation of monitoring configurations, processes, and best practices.

Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

Experience:
3-5 years of backend software development experience.

1-3 years of hands-on experience with observability technologies like Datadog, Prometheus, Grafana, etc.

Skills:

Proficiency in configuring monitoring tools.

Strong understanding of monitoring principles and best practices.

Experience with log management tools, distributed tracing, and cloud platforms like AWS.

Proficiency in at least one programming language (preferably Golang or Python).

Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications

Experience with observability of front-end applications.

Knowledge of modern AWS native services and blockchain protocols like Ethereum.

The annual base salary ranges from $175,000 to $220,000, in addition to other incentives and benefits such as medical coverage, 401k, unlimited paid time off, and paid parental leave.

Legal Counsel

Singapore +1
Singapore +1
Full time
Hybrid
About Wintermute

Wintermute is a prominent crypto-native algorithmic trading company specializing in digital assets. We offer liquidity algorithmically across various cryptocurrency exchanges and trading platforms, as well as a wide range of OTC trading solutions. Additionally, we support high-profile blockchain projects and traditional financial institutions transitioning into the crypto space. Wintermute also runs Wintermute Ventures, which invests in early-stage DeFi projects.

Founded by industry leaders in 2017, Wintermute has adeptly navigated through cycles within the crypto industry. Our culture blends the technological standards of high-frequency trading firms in traditional markets with the innovative and entrepreneurial spirit of tech startups. We view digital assets not merely as an asset class but believe in the innovative potential of blockchain, aiming to build an innovative and compliant market.

Nature of the Role

Wintermute is seeking a lawyer to join our legal team. The ideal candidate will bring experience from traditional financial markets and be adaptable to the entrepreneurial, diverse, and rapidly evolving nature of our business. A drive to tackle cutting-edge challenges specific to the cryptocurrency industry and adeptness at navigating regulatory uncertainties across global markets are crucial.

This role entails jurisdictional coverage in the UK and Singapore, encompassing all products and relevant areas of law with emphasis on commercial and regulatory aspects. As part of this position, you will closely collaborate with the legal team, as well as with stakeholders within the organization such as traders, business development, product, and operations teams. Additionally, you will contribute to projects with senior leadership members, including the COO and CEO.

Responsibilities:

Lead legal-commercial negotiations, including drafting and negotiating various agreements related to our business lines

Conduct regulatory research and offer compliance guidance, monitoring legal and regulatory landscapes across jurisdictions

Manage corporate structure and governance across multiple entities and jurisdictions

Assist in resolution of commercial disputes efficiently while safeguarding the Company's interests

Oversee external counsel as needed, manage legal spend, and review legal bills

Collaborate with the General Counsel and Deputy GC on financial regulatory compliance under relevant regimes

Hard Skills Requirements:

2-5 years of legal experience in a top-tier law firm or as in-house counsel specializing in financial services, fintech, and/or crypto

Proficiency in commercial law pertaining to financial services, including financial services contracts, derivatives documentation, and trading agreements

Knowledge of regulations in jurisdictions such as the UK, Singapore, the USA, and/or EU, with a general understanding of regulations in other regions

Experience or understanding of the crypto industry, specifically related to different types of tokens, DAOs, blockchain foundations, and decentralized organizations

Curiosity and aptitude for learning new legal and business areas quickly

Interest in algorithmic trading and decentralized finance

Detail-oriented with a client-centric approach to problem-solving

Proficiency in MS Office, Google Suite, CRM systems, and Contract Lifecycle Management tools

Benefits:

A chance to join a leading company in the digital asset space and assume significant ownership and accountability within the legal team

Engaging projects covering various law areas in the dynamic finance industry

Vibrant company culture with team events, holidays celebrations, and company outings

Informal, collaborative, non-hierarchical work environment with a startup culture

Performance-based compensation with potential for significant earnings, alongside standard perks like pension and private health insurance

Notes:

While fully remote candidates cannot be accommodated, there is flexibility for working from home and adjusting working hours

We offer work permits and relocation support for UK candidates and can sponsor Employment Pass for exceptional applicants in Singapore, with a preference for Singapore PR holders.