Software Support Engineer
About Digital Asset
Digital Asset assists companies across various industries of all sizes in bringing distributed applications to market faster and ensuring their longevity. At the core of our services is DAML, an open-source smart contract framework that allows developers to write applications once and then deploy them anywhere. This innovative technology supports smart contract platforms on the Canton Network.
We collaborate with some of the world's largest companies to leverage smart contracts, a key component of distributed ledger technology (DLT), to revolutionize the development, deployment, and usage of applications aimed at solving real-world business problems.
Digital Asset operates globally, with offices in various locations such as New York, London, Budapest, Zurich, Hong Kong, and Sydney.
As we expand our team, we remain dedicated to a dynamic, collaborative, and pragmatic working approach that has been pivotal since our inception. This position presents an excellent opportunity for individuals who seek to devise solutions that push the boundaries of conventional thinking.
The Opportunity
The Digital Asset Enterprise Support Team serves as the primary point of contact for our global customers, many of whom operate critical financial infrastructures. We support them in building robust solutions and ensuring uninterrupted operation 24/7, 365 days a year. This role offers an opportunity to become a subject matter expert (SME) in Digital Asset's products, particularly DAML, as well as the third-party products used by our clients. We troubleshoot complex issues for customers, collaborate with product and engineering teams to enhance products based on customer feedback, and contribute to ongoing product improvements.
Team members are distributed across different regions, including the US, Hungary, Hong Kong, and Australia, and follow a follow-the-sun support model through overlapping shifts.
As a Software Support Engineer, you will continuously learn, document, and guide clients on best practices for installing, configuring, deploying, connecting, and utilizing Digital Asset products. Along with enhancing your own expertise, you will lead the resolution of client field issues internally. You will collaborate extensively with internal developer/engineering teams and product teams to address escalated tickets, stay updated on new product features, and offer insights into product enhancement roadmaps based on field experiences, with the primary focus on delivering a superior client experience.
Key Responsibilities
- Evaluate and troubleshoot intricate software issues to provide technical guidance to clients.
- Prioritize and resolve incidents and requests raised by internal and external stakeholders.
- Document issue resolutions and provide detailed FAQs beyond official product documentation.
- Escalate unresolved issues effectively to the appropriate internal teams.
- Contribute to scheduled on-call rotations for support coverage during non-business hours.
Key Criteria
- Hold a Bachelor’s degree in computer science, engineering, or a related discipline, or possess equivalent technical training/experience.
- Possess over 3 years of experience in roles such as Technical Support Engineer, Developer, or similar technical positions.
- Technical Skills: demonstrate proficiency in areas like computer hardware/software, networking, security, and related technical competencies, including expertise in commercial application development using Java, JavaScript, Python, or Scala.
- Communication Skills: effectively engage with clients, team members, and stakeholders by articulating technical concepts clearly through verbal, written, and listening skills.
- Problem-solving Skills: capable of identifying and resolving software issues, conducting thorough research, analyzing problems, and proactively implementing solutions with meticulous attention to detail.
- Customer Service Skills: maintain a supportive and composed demeanor, particularly when addressing client queries and resolving issues during critical production outages.
- Exhibit continuous learning mentality in mastering Digital Asset's products, support tools, third-party products and services, and relevant tools.
- Demonstrate self-starter capabilities, adaptability to change, and enthusiasm to work in a fast-paced environment.
- Experience in the Financial Services sector and familiarity with financial assets types are advantageous.
If you believe you have the potential to excel in this role, don't hesitate to apply even if you may not meet all qualifications upfront, as we value your unique skills and perspective.
NO AGENCIES, PLEASE!
Crypto Outreach Hunter – High Commission (Remote)
Software Developer
Ethical hackering, Web security, bug Bounting+report
Responsibilities:
- Conducting ethical hacking activities to identify and exploit vulnerabilities in web applications and networks.
- Participating in bug bounty programs to discover and report security issues.
- Writing detailed reports documenting findings, recommended solutions, and mitigation strategies.
- Collaborating with developers and security experts to address identified vulnerabilities.
Required Skills:
- In-depth knowledge of IT and Networking principles.
- Proficiency in ethical hacking techniques and tools.
- Understanding of web security best practices.
- Strong communication and report writing skills.
- Ability to work independently and as part of a team.
If you have a strong background in IT and Networking, a keen interest in ethical hacking, and a desire to contribute to web security, we encourage you to apply for this exciting opportunity.
Junior Crypto Analyst & Trader (Remote, Training Included)
We bring together enterprising people who want to master modern approaches to trading, analysis and decision-making in a dynamic market environment.
We are currently looking for a Junior Crypto Analyst & Trader, a novice specialist who is ready to complete training, perform real trading operations and develop under the guidance of experienced mentors.
Your Responsibilities:
Execution and support of trading operations on digital markets.
Tracking asset dynamics and market trends.
Maintaining internal records on transactions and statistics.
Analyzing market data, news, and charts for decision-making.
Work with analytical tools and participate in discussions with a team of traders.
The gradual formation and improvement of your own trading strategy.
What We Offer:
Working for a young and growing international company.
Remote format — you can work from anywhere in the world.
Flexible schedule — up to 20 hours per week, it is convenient to combine with study or main activity.
Learning from scratch — all processes and trading tools are mastered with a mentor.
The opportunity for professional growth and transition to more advanced levels.
Ideal Candidate:
He is interested in digital assets and trading processes.
He is attentive to details and is able to analyze data.
He learns quickly and is ready to act in a dynamic environment.
Knows how to work independently and in a team.
Trading experience is not required — the desire to develop is important.
