Specialist, Customer Service (VIP Service, Mandarin Support)

Kuala Lumpur, Malaysia
Full time
Compensation is not specified
Customer service

About OKX:

OKX is a prominent digital asset trading platform that leverages blockchain technology to offer advanced financial services to traders worldwide. With hundreds of token & futures trading pairs, OKX assists traders in optimizing their strategies. It stands as one of the premier digital asset trading platforms in terms of trading volume, catering to millions of users across 100 countries. Owing to its exceptional performance, OKX derivatives are internationally renowned for their daily volume reaching approximately $10 billion, setting a benchmark in the industry. The company envisions blockchain technology as a catalyst for eradicating transactional barriers and enhancing transactional efficiency throughout society, thus making a significant impact on the global economy. Continually striving for innovative accomplishments to revolutionize the world, OKX maintains an unwavering commitment to enhancing customer experience.


  • Maintain regular communication with VIP customers to comprehend their requirements and feedback, deliver tailored services and solutions, and bolster the engagement of VIP users with the platform.
  • Promote the company's products and services proactively. Educate customers on the latest advancements and advantages of the products to solidify brand loyalty.
  • Conduct in-depth analysis of user profiles, meticulously documenting customers' business needs, transaction patterns, etc., to gain a profound understanding of customers and offer efficient, professional, and considerate services.
  • Collaborate closely with internal teams like product, operations, customer service, and technology units to ensure streamlined provision of high-quality services to customers. Conduct user engagement interviews and advocate for product enhancements.
  • Stay abreast of industry trends, understand competitor product strengths, drive team processes and product refinements, and contribute to achieving departmental objectives.

Desired Qualifications:

  1. A Bachelor's degree or higher, with over one (1) year of experience in VIP customer operations.
  2. Demonstrated flexibility and adaptability in managing VIP customer relations and providing personalized services.
  3. Strong communication, negotiation, and interpersonal skills.
  4. Exhibit a high sense of responsibility, integrity, teamwork, and a proactive approach to problem-solving.
  5. Present a professional demeanor and image.
  6. Proficiency in spoken and written English and Mandarin, essential for interactions with Mandarin-speaking counterparts from China/Hong Kong.
  7. Openness to working at Tun Razak Exchange, within walking distance of MRT TRX.

Benefits & Perks Package:

  • Competitive compensation package encompassing Basic Salary, KPI Allowance, and Annual Increment.
  • Monthly meal allowance of up to RM 500.
  • Unlimited transportation allowance (terms and conditions apply).
  • Regular monthly team-building activities.
  • RM 2,500 training & wellness benefits annually.
  • Annual bonus payout.
  • Convenient workplace situated just a 5-minute walk from MRT TRX.
  • Insurance coverage for employees and dependents.
  • Abundant growth opportunities and prospects for promotion, featuring skill development assistance, mentoring, and training programs to boost your career.
  • Employee engagement, recognition, and appreciation initiatives.
  • Diverse multinational work environment fostering career advancement through interactions with individuals from varied backgrounds, cultures, and nationalities.
Skills Required
Company size
Not specified
United States
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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