Specialist, Customer Service (VIP Service, Mandarin Support)
Status
Kuala Lumpur, Malaysia
Full time
Office
Compensation is not specified
Role
Customer service
Description
About OKX:
OKX is a prominent digital asset trading platform that leverages blockchain technology to offer advanced financial services to traders worldwide. With hundreds of token & futures trading pairs, OKX assists traders in optimizing their strategies. It stands as one of the premier digital asset trading platforms in terms of trading volume, catering to millions of users across 100 countries. Owing to its exceptional performance, OKX derivatives are internationally renowned for their daily volume reaching approximately $10 billion, setting a benchmark in the industry. The company envisions blockchain technology as a catalyst for eradicating transactional barriers and enhancing transactional efficiency throughout society, thus making a significant impact on the global economy. Continually striving for innovative accomplishments to revolutionize the world, OKX maintains an unwavering commitment to enhancing customer experience.
Responsibilities:
- Maintain regular communication with VIP customers to comprehend their requirements and feedback, deliver tailored services and solutions, and bolster the engagement of VIP users with the platform.
- Promote the company's products and services proactively. Educate customers on the latest advancements and advantages of the products to solidify brand loyalty.
- Conduct in-depth analysis of user profiles, meticulously documenting customers' business needs, transaction patterns, etc., to gain a profound understanding of customers and offer efficient, professional, and considerate services.
- Collaborate closely with internal teams like product, operations, customer service, and technology units to ensure streamlined provision of high-quality services to customers. Conduct user engagement interviews and advocate for product enhancements.
- Stay abreast of industry trends, understand competitor product strengths, drive team processes and product refinements, and contribute to achieving departmental objectives.
Desired Qualifications:
- A Bachelor's degree or higher, with over one (1) year of experience in VIP customer operations.
- Demonstrated flexibility and adaptability in managing VIP customer relations and providing personalized services.
- Strong communication, negotiation, and interpersonal skills.
- Exhibit a high sense of responsibility, integrity, teamwork, and a proactive approach to problem-solving.
- Present a professional demeanor and image.
- Proficiency in spoken and written English and Mandarin, essential for interactions with Mandarin-speaking counterparts from China/Hong Kong.
- Openness to working at Tun Razak Exchange, within walking distance of MRT TRX.
Benefits & Perks Package:
- Competitive compensation package encompassing Basic Salary, KPI Allowance, and Annual Increment.
- Monthly meal allowance of up to RM 500.
- Unlimited transportation allowance (terms and conditions apply).
- Regular monthly team-building activities.
- RM 2,500 training & wellness benefits annually.
- Annual bonus payout.
- Convenient workplace situated just a 5-minute walk from MRT TRX.
- Insurance coverage for employees and dependents.
- Abundant growth opportunities and prospects for promotion, featuring skill development assistance, mentoring, and training programs to boost your career.
- Employee engagement, recognition, and appreciation initiatives.
- Diverse multinational work environment fostering career advancement through interactions with individuals from varied backgrounds, cultures, and nationalities.
Skills Required
OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Blake Moore
Operations & Risk Manager
Full time
Remote
SideShift.ai, the direct-to-wallet crypto exchange, is hiring an Operations & Risk Manager.
ABOUT US
Grown to seven-figure daily volume since launching in late 2018.
Swap 200+ cryptocurrencies across multiple blockchains.
Integrations with the likes of Trezor, Bitcoin.com, Edge Wallet and more.
ROLE
Oversee day-to-day ops/risk management: Coordinate logistics, workflows, and support functions across the team.
Risk oversight: Work closely with our risk management partners, maintain strong relationships, and identify gaps or issues in real time.
Compliance awareness: Ensure processes align with industry best practices and evolving regulatory requirements.
Technical coordination: Work closely with service providers and resolve operational or technical issues as they arise.
Report to executive team: Provide regular updates and structured reporting to support strategic decision-making.
YOU
Experienced: You have a proven background in operations or risk management.
Crypto background: Familiarity with exchanges, wallets, compliance, and risk considerations in the crypto space.
All-rounder mindset: You’re practical, resourceful, and comfortable managing multiple moving parts across teams and jurisdictions.
Technical ability: You are comfortable working with service providers and have strong technical knowledge to keep operations running smoothly.
Detail-oriented: You spot gaps before they become problems and you can balance structure with adaptability.
PERKS
Salary paid in a crypto of your choice.
Join a business with traction (seven-figure daily volume) and key industry partnerships.
Work remotely wherever you feel most productive.
Flexible vacation policy.
In-person team meetups around the world.
PLEASE NOTE: SideShift.ai will pay fair market rates based on your location and experience.
ABOUT US
Grown to seven-figure daily volume since launching in late 2018.
Swap 200+ cryptocurrencies across multiple blockchains.
Integrations with the likes of Trezor, Bitcoin.com, Edge Wallet and more.
ROLE
Oversee day-to-day ops/risk management: Coordinate logistics, workflows, and support functions across the team.
Risk oversight: Work closely with our risk management partners, maintain strong relationships, and identify gaps or issues in real time.
Compliance awareness: Ensure processes align with industry best practices and evolving regulatory requirements.
Technical coordination: Work closely with service providers and resolve operational or technical issues as they arise.
Report to executive team: Provide regular updates and structured reporting to support strategic decision-making.
YOU
Experienced: You have a proven background in operations or risk management.
Crypto background: Familiarity with exchanges, wallets, compliance, and risk considerations in the crypto space.
All-rounder mindset: You’re practical, resourceful, and comfortable managing multiple moving parts across teams and jurisdictions.
Technical ability: You are comfortable working with service providers and have strong technical knowledge to keep operations running smoothly.
Detail-oriented: You spot gaps before they become problems and you can balance structure with adaptability.
PERKS
Salary paid in a crypto of your choice.
Join a business with traction (seven-figure daily volume) and key industry partnerships.
Work remotely wherever you feel most productive.
Flexible vacation policy.
In-person team meetups around the world.
PLEASE NOTE: SideShift.ai will pay fair market rates based on your location and experience.
Payment in Crypto
0x Vertex
Part-Time Support in Mexico | Chile | Colombia
Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.
Vitalik Buterin
Business Development Manager
Full time
Remote
About Us
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role : Business Development Manager (75k-150k)
We’re looking for an energetic, relationship-driven BD Manager to help us expand our client base across Asia, Europe, and emerging markets.
You will represent the agency, identify growth opportunities, and build long-term relationships with founders, marketing teams, and communities.
Responsibilities
Identify and reach out to potential clients across DeFi, L1/L2, GameFi, infrastructure, and consumer crypto.
Manage inbound leads and maintain ongoing partner relationships.
Develop proposals for marketing, community growth, content strategy, and campaign execution.
Attend virtual and in-person events; represent the agency in AMAs, panels, or client calls.
Create collaboration opportunities with ecosystems, media outlets, KOL networks, and community groups.
Work closely with internal teams (content, community, strategy) to align solutions with client needs.
Requirements
1–3 years of BD, partnerships, or client-facing experience (Web3 preferred).
Strong communication and negotiation skills.
Understanding of crypto communities, social platforms, and narrative-driven marketing.
Comfortable working in a fast-paced, global, remote environment.
English required; Asian language fluency is a strong plus.
Familiarity with Southeast Asia Web3 projects, with strong relationships with project teams preferred.
Bonus
Experience in a Web3 agency, marketing firm, or KOL network.
Existing network of founders, CMOs, or BD leads within crypto.
Familiarity with China/SEA/India/Korea/Japan market dynamics.
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role : Business Development Manager (75k-150k)
We’re looking for an energetic, relationship-driven BD Manager to help us expand our client base across Asia, Europe, and emerging markets.
You will represent the agency, identify growth opportunities, and build long-term relationships with founders, marketing teams, and communities.
Responsibilities
Identify and reach out to potential clients across DeFi, L1/L2, GameFi, infrastructure, and consumer crypto.
Manage inbound leads and maintain ongoing partner relationships.
Develop proposals for marketing, community growth, content strategy, and campaign execution.
Attend virtual and in-person events; represent the agency in AMAs, panels, or client calls.
Create collaboration opportunities with ecosystems, media outlets, KOL networks, and community groups.
Work closely with internal teams (content, community, strategy) to align solutions with client needs.
Requirements
1–3 years of BD, partnerships, or client-facing experience (Web3 preferred).
Strong communication and negotiation skills.
Understanding of crypto communities, social platforms, and narrative-driven marketing.
Comfortable working in a fast-paced, global, remote environment.
English required; Asian language fluency is a strong plus.
Familiarity with Southeast Asia Web3 projects, with strong relationships with project teams preferred.
Bonus
Experience in a Web3 agency, marketing firm, or KOL network.
Existing network of founders, CMOs, or BD leads within crypto.
Familiarity with China/SEA/India/Korea/Japan market dynamics.
Payment in Crypto
bitcastle .
Operation Manager (Crypto)
Ho Chi Minh, Vietnam
Ho Chi Minh, Vietnam
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto