Technical Key Account Manager (Web3)

Full time
Remote
Compensation is not specified
Role
Account Manager
Work Experience
More than 3 years
Description

Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.

Position Summary:


We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations. 

Key Responsibilities:

  • Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
  • Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
  • Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
  • Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
  • Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
  • Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
  • Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Requirements

  • Minimum of 3 years experience in key account management or a related role in the SaaS API industry.
  • Understanding of Web3 infrastructure, especially pertaining to the RPC business.
  • Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
  • In-depth understanding of Web3 including DeFi and Rollups.
  • Experience with CRM software like Hubspot or Salesforce.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with a focus on customer satisfaction.
  • Bonus: Coding Experience.
  • Bonus: Worked in Web3 before for at least 1 year.

Benefits

What we offer:

  • Small, fully remote team with an office in Zug, Switzerland
  • Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
  • Generous token vestings paid in the network’s native $GEL token
  • Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)
Skills Required
Avatar
Gelato Network
Company size
Not specified
Location
Switzerland
Description
Web3's decentralized backend. Enabling developers to create augmented smart contracts that are automated, gasless & off-chain aware.

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