Workforce Management Analyst, Real Time Adherence
Status
Charlotte, USA
Full time
Office
Compensation is not specified
Role
Business Analyst
Description
About Figure
Figure is at the forefront of revolutionizing financial services through its innovative and rapidly expanding technology platform. The company leverages its platform and network of partners to enhance operational efficiency and transparency within the industry. Figure's commitment to incorporating cutting-edge technology aims to create transparent and efficient capital markets. The team at Figure is known for their dedication, innovation, teamwork, and passion for creating something new. Individuals with an entrepreneurial mindset who thrive on innovation are highly valued.
Every day at Figure presents opportunities for continuous learning while maintaining a productive focus on making a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.
About the Role
We are in search of a detail-oriented Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. The role involves streamlining workforce schedules for optimal resource allocation to meet service-level goals. Your proficiency in telephony systems will play a crucial role in providing insights and recommendations for improving call routing and handling within the Customer Operations team.
Responsibilities
- Monitor real-time adherence to schedules and service level agreements using workforce management tools.
- Address deviations from planned staffing levels and service targets promptly.
- Adjust staffing allocations in real-time to optimize resource utilization and meet service objectives.
- Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
- Collaborate with operations and support teams to implement necessary schedule adjustments during the day.
- Communicate effectively with team members and stakeholders to ensure seamless execution of changes.
- Analyze real-time performance metrics to identify trends and areas for enhancement.
- Generate and distribute real-time and daily performance reports to key stakeholders.
- Use data analysis to provide insights and recommendations for operational efficiency and enhanced service delivery.
- Act as a key point of contact for escalations regarding staffing issues or operational disruptions.
- Collaborate with management and support teams to resolve issues promptly and minimize service delivery impact.
Requirements
- Minimum of 2 years of experience in conducting WFM functions, particularly in scheduling and RTA within a contact center environment.
- Proficiency in workforce management software and telephony systems such as Calabrio, Verint, NICE, and various Automatic Call Distributors and IVR systems.
- Strong Excel skills with the ability to organize and analyze data effectively.
- Self-motivated with a focus on task completion and the ability to work independently.
- Strong interpersonal skills to build rapport with teams across different functions and levels.
- Positive attitude and adaptability to work in a team environment while responding quickly to changing circumstances.
- Familiarity with the financial services regulatory environment.
Benefits and Perks
- Competitive salary and opportunities for growth.
- Quarterly performance-based bonus.
- Equity stock options.
- Comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
- Employer-funded life and disability insurance.
- Company benefits include HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks of paid family leave.
- Options for in-office, remote, and hybrid work locations.
- Home office and technology stipends for employees working outside a traditional office setting most of the time.
- Flexible time-off policy.
- Reimbursement for continuing education.
- Regular team swag deliveries.
Salary range for CO, NY, CA, and WA residents: $51,920 - $64,900/year with a 25% Bonus and Equity. Compensation may vary based on individual experience and location.
Depending on your residential location, certain laws may regulate how Figure handles applicant data. California Residents should review the “California Employee and Prospective Employee Privacy Notice” for details. By submitting an application, you agree to the notice terms.
Figure does not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. in compliance with federal law upon employment.
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Not specified
Status
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
Avalanche
Ecosystem Growth Lead, DefAI
Full time
Remote
WHAT YOU WILL DO
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
Сrypto.com
Associate, Treasury & Finance Administration
Hong Kong
Hong Kong
Full time
Hybrid
The Finance & Accounting (F&A) team encompasses various functions such as Financial Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury, and Operations. Working together, the team focuses on optimizing global finance initiatives and thriving in a detail-oriented, multitasking environment across multiple exciting project scopes.
Responsibilities
Provide secretarial and administrative assistance to the Treasury team
Coordinate the implementation of new bank structures, services, and control processes
Support senior management in optimizing capital structure and conducting simulations
Manage and oversee bank accounts, leading Bank Relationship Management and bank facility negotiations
Aid in cash forecasting and global cash management, including short-term funding strategies and foreign exchange activities
Assist in developing automated systems and processes for fiat and digital asset operations
Contribute to liquidity forecasts and ongoing liquidity monitoring
Collaborate with product and finance teams to enhance funding, FX, and digital asset positions
Integrate risk and control processes into daily activities to monitor and mitigate risks effectively, escalating when necessary
Requirements
Hold a Bachelor's degree, preferably in finance, accounting, business, or equivalent field
1 to 2 years of Treasury experience preferred; fresh graduates will also be considered
Proficiency in V-Lookup, Tableau, SQL (or equivalent tools), and strong Excel skills
Fluent in English and Chinese
Strong analytical and problem-solving abilities, self-motivated with the capacity to work well under pressure
Demonstrated work ethic and success in fast-paced environments
Exceptional attention to detail with the capability to identify and address issues in complex situations
Familiarity with digital assets is advantageous
Life @ Crypto.com
Empowered to think creatively, explore new opportunities, and collaborate in a dynamic team setting. Transformational and proactive work environment that encourages innovative solutions. Opportunities for personal and professional growth through skill development. Supportive work culture promoting teamwork and mutual aid. Embrace work flexibility with hybrid or remote work options for a better work-life balance. Internal mobility programs for career advancement within Crypto.com.
Benefits
Competitive salary packages
Generous annual leave, including birthday and work anniversary
Flexibility in work hours and hybrid/remote work arrangements
Internal mobility program for varied career pathways
Work perks including a Crypto.com visa card
Crypto.com, founded in 2016, is a rapidly growing global cryptocurrency platform serving millions of customers. Committed to advancing cryptocurrency adoption through innovation, security, and compliance, Crypto.com is dedicated to fostering a fair and inclusive digital ecosystem.
Crypto.com is an equal opportunities employer advocating for diversity and inclusion to strengthen our team with a variety of backgrounds and skills. Applicants' personal data will be solely used for recruitment purposes, and only shortlisted candidates will be contacted.
Responsibilities
Provide secretarial and administrative assistance to the Treasury team
Coordinate the implementation of new bank structures, services, and control processes
Support senior management in optimizing capital structure and conducting simulations
Manage and oversee bank accounts, leading Bank Relationship Management and bank facility negotiations
Aid in cash forecasting and global cash management, including short-term funding strategies and foreign exchange activities
Assist in developing automated systems and processes for fiat and digital asset operations
Contribute to liquidity forecasts and ongoing liquidity monitoring
Collaborate with product and finance teams to enhance funding, FX, and digital asset positions
Integrate risk and control processes into daily activities to monitor and mitigate risks effectively, escalating when necessary
Requirements
Hold a Bachelor's degree, preferably in finance, accounting, business, or equivalent field
1 to 2 years of Treasury experience preferred; fresh graduates will also be considered
Proficiency in V-Lookup, Tableau, SQL (or equivalent tools), and strong Excel skills
Fluent in English and Chinese
Strong analytical and problem-solving abilities, self-motivated with the capacity to work well under pressure
Demonstrated work ethic and success in fast-paced environments
Exceptional attention to detail with the capability to identify and address issues in complex situations
Familiarity with digital assets is advantageous
Life @ Crypto.com
Empowered to think creatively, explore new opportunities, and collaborate in a dynamic team setting. Transformational and proactive work environment that encourages innovative solutions. Opportunities for personal and professional growth through skill development. Supportive work culture promoting teamwork and mutual aid. Embrace work flexibility with hybrid or remote work options for a better work-life balance. Internal mobility programs for career advancement within Crypto.com.
Benefits
Competitive salary packages
Generous annual leave, including birthday and work anniversary
Flexibility in work hours and hybrid/remote work arrangements
Internal mobility program for varied career pathways
Work perks including a Crypto.com visa card
Crypto.com, founded in 2016, is a rapidly growing global cryptocurrency platform serving millions of customers. Committed to advancing cryptocurrency adoption through innovation, security, and compliance, Crypto.com is dedicated to fostering a fair and inclusive digital ecosystem.
Crypto.com is an equal opportunities employer advocating for diversity and inclusion to strengthen our team with a variety of backgrounds and skills. Applicants' personal data will be solely used for recruitment purposes, and only shortlisted candidates will be contacted.