Workforce Management Analyst, Real Time Adherence

Status
Charlotte, USA
Full time
Office
Compensation is not specified
Role
Business Analyst
Description

About Figure

Figure is at the forefront of revolutionizing financial services through its innovative and rapidly expanding technology platform. The company leverages its platform and network of partners to enhance operational efficiency and transparency within the industry. Figure's commitment to incorporating cutting-edge technology aims to create transparent and efficient capital markets. The team at Figure is known for their dedication, innovation, teamwork, and passion for creating something new. Individuals with an entrepreneurial mindset who thrive on innovation are highly valued.

Every day at Figure presents opportunities for continuous learning while maintaining a productive focus on making a meaningful impact. Join a team of experienced leaders who have already generated substantial value in the financial technology sector.

About the Role

We are in search of a detail-oriented Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. The role involves streamlining workforce schedules for optimal resource allocation to meet service-level goals. Your proficiency in telephony systems will play a crucial role in providing insights and recommendations for improving call routing and handling within the Customer Operations team.

Responsibilities

  • Monitor real-time adherence to schedules and service level agreements using workforce management tools.
  • Address deviations from planned staffing levels and service targets promptly.
  • Adjust staffing allocations in real-time to optimize resource utilization and meet service objectives.
  • Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
  • Collaborate with operations and support teams to implement necessary schedule adjustments during the day.
  • Communicate effectively with team members and stakeholders to ensure seamless execution of changes.
  • Analyze real-time performance metrics to identify trends and areas for enhancement.
  • Generate and distribute real-time and daily performance reports to key stakeholders.
  • Use data analysis to provide insights and recommendations for operational efficiency and enhanced service delivery.
  • Act as a key point of contact for escalations regarding staffing issues or operational disruptions.
  • Collaborate with management and support teams to resolve issues promptly and minimize service delivery impact.

Requirements

  • Minimum of 2 years of experience in conducting WFM functions, particularly in scheduling and RTA within a contact center environment.
  • Proficiency in workforce management software and telephony systems such as Calabrio, Verint, NICE, and various Automatic Call Distributors and IVR systems.
  • Strong Excel skills with the ability to organize and analyze data effectively.
  • Self-motivated with a focus on task completion and the ability to work independently.
  • Strong interpersonal skills to build rapport with teams across different functions and levels.
  • Positive attitude and adaptability to work in a team environment while responding quickly to changing circumstances.
  • Familiarity with the financial services regulatory environment.

Benefits and Perks

  • Competitive salary and opportunities for growth.
  • Quarterly performance-based bonus.
  • Equity stock options.
  • Comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
  • Employer-funded life and disability insurance.
  • Company benefits include HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Up to 12 weeks of paid family leave.
  • Options for in-office, remote, and hybrid work locations.
  • Home office and technology stipends for employees working outside a traditional office setting most of the time.
  • Flexible time-off policy.
  • Reimbursement for continuing education.
  • Regular team swag deliveries.

Salary range for CO, NY, CA, and WA residents: $51,920 - $64,900/year with a 25% Bonus and Equity. Compensation may vary based on individual experience and location.

Depending on your residential location, certain laws may regulate how Figure handles applicant data. California Residents should review the “California Employee and Prospective Employee Privacy Notice” for details. By submitting an application, you agree to the notice terms.

Figure does not sponsor work visas for this position. All hires must verify identity and eligibility to work in the U.S. in compliance with federal law upon employment.

Skills Required
Avatar
Figure
Company size
Not specified
Location
United States
Description
Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets. Apply now to join our team.
Status

More Full-time Jobs

Show more

Software Engineer (Incubation) - Full-time

Full time
Remote
About Us

Parity is a leading core blockchain infrastructure company known for its pioneering technologies in the blockchain sector. Founded by Dr. Gavin Wood, who has a strong background in Ethereum, Parity develops clients for Ethereum, Bitcoin, and Zcash, and has introduced innovative blockchain protocols like Polkadot and Substrate. The company focuses on empowering a decentralized web ecosystem, known as Web3, and supports developers in leveraging this technology stack.

People in Our Collective Are

Dedicated to contributing to Parity's mission and embracing innovative projects

Enthusiastic about working on cutting-edge and complex initiatives

Self-starters who also excel in collaborating with colleagues

Hold themselves accountable and prioritize teamwork over individual ego

Comfortable with dynamic environments and adapt well to changes in the Web3 landscape

Committed to continuous learning and development within Parity and the broader ecosystem

About the Team

The Incubation team is at the forefront of blockchain innovation under Dr. Gavin Wood's leadership. They focus on pioneering research and development in exploring new ideas for Polkadot, particularly advancing the next-generation decentralized virtual machine called PolkaJAM.

About the Position

Design, develop, and maintain core components of the Polkadot ecosystem, emphasizing JAM integration

Collaborate with research and incubation teams to prototype and integrate blockchain solutions

Conduct thorough testing and debugging of core blockchain components for security, scalability, and reliability

Stay updated on blockchain technology advancements to provide insights driving platform improvement

About You

Minimum 5 years of software development experience

Proficient in Rust, with a proven history in developing and maintaining blockchain and decentralized systems

Solid understanding of blockchain technologies and experience in protocol design and implementation

Deep knowledge of software engineering best practices

Ability to work effectively in an autonomous setting

About Working for Us

Competitive compensation packages including tokens for eligible individuals

Remote-first work environment with flexible hours

Access to industry experts and learning opportunities in the Web3 space

Potential for career growth and networking within the ecosystem

Team and company retreats, work laptop provided

Opportunity for relocation and appealing benefits such as healthcare, parental leave, PTO, and local team events for employees in Germany, Portugal, and the UK

Parity upholds diversity in its workforce and ensures everyone feels included and valued in the collective. Kindly refer to our Applicant Notice for detailed information on data usage. If this role doesn't align with your goals, please explore our other available positions.

Binance Accelerator Program - Data Scientist (Chatbot)

Asia +6
Asia +6
Full time
Remote
About Binance Accelerator Program 

Binance Accelerator Program offers a structured program for Early Career Talent aimed at providing an in-depth experience in the rapidly expanding Web3 sector. Participants get the chance to immerse themselves in Binance's operations and gain insights into the workings of the leading blockchain ecosystem. The program also emphasizes networking and skill development to enhance participants' professional connections and capabilities.

Who may apply

The program is open to current university students and recent graduates willing to commit to a minimum of 6 months, working at least 3 days a week.

Responsibilities:

Conduct research on and implement algorithms for various areas like task-based dialogue, open domain QA, and customer service Chatbot

Work on natural language processing tasks including text classification, NER, semantic understanding, dialogue management, text generation, knowledge graph, text recommendation, etc.

Apply cutting-edge technologies to address real-world problems

Requirements:

Extensive experience in NLP, encompassing question answering systems, search systems, and knowledge graphs

Proficiency in one programming language like C/C++, Java, or Python

Knowledge of general machine learning algorithms and familiarity with deep learning frameworks such as TensorFlow, Torch, and Caffe

Well-versed in the latest LLM technology with either training or application experience

Stay updated on international technological advancements and adept at implementing findings from English conferences and journals into engineering applications

Demonstrated teamwork skills and ability to collaborate effectively with others

Racing Analyst

Melbourne, USA
Melbourne, USA
Full time
Office
Overview: Come and be a part of a new chapter with our cutting-edge Racing product at Easygo. Join our Sportsbook team as a Racing Analyst where you can expect a dynamic and innovative environment that offers the chance to immerse yourself in the exhilarating world of racing. Through the use of advanced data analytics tools, you will uncover trends, predict outcomes, and play a key role in the success of our racing operations. Collaborate with a team of professionals, utilizing your analytical skills to influence decision-making and elevate our racing initiatives.

**Role

As a Racing Analyst within our expanding Sportsbook team, this role ties in with the growth of our recently launched Racing product. You will play a pivotal role in the product's evolution by effectively analyzing data, showcasing risk management abilities, demonstrating customer profiling skills, and managing site content through optimization and quality control. This full-time permanent position will involve reporting directly to our Racing Manager.

Company Insight:

Easygo is a leading service provider within the iGaming industry, catering to renowned brands such as Stake.com, Kick.com, and Twist Gaming. Stake.com boasts the title of the world's largest crypto casino, while Kick.com offers a vibrant live-streaming platform connecting gamers and content creators globally. Twist Gaming, our game design studio, pushes boundaries with captivating games. Our unwavering dedication to providing top-notch entertainment services has made us a preferred online entertainment partner.

Responsibilities:

Apply expertise in the three racing codes and their industries, along with key player knowledge.

Ensure meticulous data collection, input, and analysis with a focus on accuracy.

Utilize diverse technology platforms and software to manage and analyze data efficiently.

Effectively communicate insights and predictions to third-party providers and team members.

Generate precise reports on racing events and trends for both internal and external use.

Manage site content, including optimization and quality control.

Be open to shift work, covering irregular hours to provide analysis during racing events.

Requirements:

Minimum of two years' industry experience in a trading or analytical role.

Preference for a university degree, although not mandatory.

Additional analytical qualifications or courses are a plus.

Strong analytical and mathematical understanding of betting and odds.

Excellent communication skills for conveying insights effectively.

Ability to work cooperatively in a shift-based environment.

Preferred Skills:

Proficiency in the Sports & Gambling industry.

Knowledge of the Cryptocurrency industry.

Familiarity with Google Suite, Slack, Jira, Intercom.

Experience with Tableau is advantageous.

Perks:

EAP access for you and your family.

Access to a broad range of courses via our Learning and Development Platform.

Paid volunteer day.

Daily catered breakfast.

Professional massages on Wednesdays.

Team lunches and Friday happy hours.

Office environment equipped with pool tables, table tennis, and various gaming consoles.

Refreshment stations across our operating levels.

“We are a Circle Back Initiative Employer - committed to responding to every application.” We believe in fostering a diverse and inclusive workplace where everyone's contributions are valued, and discrimination has no place based on race, religion, national origin, gender, or other factors. Our goal is to provide a fair and supportive work environment where success is determined by merit and accomplishment alone.

Product Designer

Asia +1
Asia +1
Full time
Remote
Nansen is an innovative blockchain analytics platform that enhances on-chain data with extensive wallet labels. Our platform aids crypto investors in uncovering opportunities, conducting thorough due diligence, and safeguarding their portfolios with real-time dashboards and alerts.

The team at Nansen operates remotely, spanning across 30+ countries globally. We are seeking a candidate situated within the EMEA or APAC timezone for the following role.

Role Overview

We are seeking a seasoned Product Designer to contribute to our flagship product. Joining the Product team, you should exhibit a deep passion for design, exceptional attention to detail, and a drive to enhance our UX and visual identity.

The ideal candidate will excel at simplifying complex features to create user-friendly and engaging experiences. Beyond day-to-day tasks, you will also have a chance to shape future design concepts and refine design executions.

Key Responsibilities

Collaborate closely with Product Managers, Engineers, and Design peers to translate intricate user stories and product requirements into intuitive and enjoyable interfaces

Take the lead on user research efforts and usability testing to gather insights that guide design choices and product improvements

Use interactive prototypes and motion studies to facilitate alignment and visualize design directions

Work in tandem with Engineers to ensure seamless implementation of designs, offering detailed documentation throughout the process

Contribute to enhancing and expanding our visual language and design system, ensuring consistency across our website and product platforms

Innovate ways to present data visually and improve user interactions

Explore the integration of AI tools to enhance the design process

Requirements

Prior experience in a product design role

Exhibit a strong UX/UI design portfolio showcasing modern aesthetics and design sensibilities

Proficiency in building and managing design systems using Figma

Excellent written and verbal communication skills

Ability to effectively present ideas to both internal and external stakeholders, incorporate feedback to refine work

Demonstrated interest in the crypto and web3 domains; prior industry exposure is beneficial but not mandatory

Benefits

Competitive salary and equity package

Remote work setting with flexible hours

Opportunity to work from our Tech Hubs in Singapore, Lisbon, Bangkok, and London (includes flight & accommodation)

Supportive and collaborative company culture

Room for personal and professional development as the company expandsQAfin.dict827250789957ora100.emfinf.embed158.sgmgritarkedonarNat.fromJson4019646Okid739987774101603isc407min642991306806weltelpresencePerf.by2797969.Biss.onalxfaibr613.gwtlabrsysemb.mpetrlacfalangnum83.jsoncsrf.mat.r.res2516758dround_f471545138.pdf013985ışmasedavadkey2762289327458}-{

Staff Software Engineer - Height Zero

Palo Alto, USA
Palo Alto, USA
Full time
Office
BitGo is a prominent player in digital asset financial services, catering primarily to institutional investors by offering liquidity, custody, and security solutions. Established in 2013, BitGo was a pioneer in multi-signature wallet technology and is renowned for its exclusive focus on serving institutional clients. The company is actively involved in both centralized and decentralized finance, providing top-tier trading, lending, and borrowing services through its prime brokerage offerings. BitGo serves as the custodian for WBTC, the primary global stablecoin for Bitcoin. In 2020, BitGo unveiled BitGo Portfolio and Tax, delivering clients with a comprehensive solution for managing digital assets. The introduction of BitGo Trust Company in 2018 marked the first qualified custodian designed specifically for securing digital assets. BitGo facilitates approximately 20% of all global Bitcoin transactions and supports over 1,000 coins and tokens. The company's services form the security and operational foundation for over 1500 institutional clients across 50 countries, inclusive of a multitude of regulated entities, and prominent cryptocurrency exchanges and platforms. BitGo stands supported by well-known entities like Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners. HeightZero, on the other hand, is a technological platform enabling financial institutions to invest in digital assets on behalf of their clients. It encompasses token management services for foundations and novel digital assets, encompassing functions such as staking, vesting schedules, and various other services.

Responsibilities:

Conceptualize and construct scalable and robust APIs, libraries, and services to seamlessly integrate blockchains and BitGo functionalities into HeightZero products.

Assume end-to-end responsibility for functionality and scalability features from research and implementation to deployment.

Develop integration libraries and SDKs for interfacing with servers and APIs.

Expose and document functionality for UI, third-party developers, and internal/external tooling.

Collaborate closely with engineering teams and product managers to ensure alignment on technical requirements and overall work quality.

Provide guidance and mentorship to peers within the broader engineering team through code reviews and education on best practices.

Skills & Experience:

We seek team members who embody our organizational values of open communication, transparency, ownership, and a commitment to excellence. Applicants should align with our vision of enhancing trust in digital assets.

Required:

Minimum of 6 years of experience in full stack software development.

Ability to work independently in a fast-paced environment.

Demonstrated discipline and accountability in efforts.

Strong proficiency in React.js, Node.js, and TypeScript.

Noteworthy design sensibility concerning UI/UX.

Proficiency in unit and functional testing, as well as debugging.

Ability to provide simple and modular abstractions for complex systems.

Experience with version control, code review tools, CI tools, etc.

Aptitude for algorithm design, problem-solving, and complexity analysis.

Experience with designing and implementing various database types.

Preferred:

Background in blockchain and/or security industry.

Interest in cryptocurrencies and blockchain technology.

Experience with microservices and service-oriented architectures.

Familiarity with AWS Amplify, ELB, and EC2.

Real-world experience building scalable distributed systems.

Why Join BitGo:

To make significant strides in disrupting an industry, individuals must possess vision, innovation, passion, technical aptitude, driven delivery, collaborative spirit, and excellent execution. Join a cohort of dedicated professionals striving for excellence while embodying our core values of ownership, craftsmanship, and transparent communication. We welcome new colleagues who bring fresh perspectives, innovative problem-solving approaches, and a willingness to take calculated risks as we work towards reshaping the global financial landscape.

Benefits of Working at BitGo:

Competitive base salary, bonus, and stock options

Comprehensive health insurance coverage for employees, partners, and dependents

Up to 4% 401k company match

Paid parental leave and vacation days

Commuter/parking pass facilitation

Custom lunches, dinners, and snacks

Tailored computer equipment and workplace furnishings

Stimulating work environment with supportive colleagues

Pay Transparency Notice:

The remuneration for this role typically falls between $185,000 - $235,000 USD base salary, in addition to equity, an annual performance bonus, and the outlined benefits offerings based on the individual's level and work location.