Workplace Experience / Office Admin Management

Status
Hong Kong
Full time
Office
Compensation is not specified
Role
Office Manager
Description

Animoca Brands is recognized in the industry for its leadership in digital entertainment, blockchain, and gamification. The company is committed to advancing digital property rights and boasts a diverse portfolio of products, including renowned tokens like REVV and SAND, as well as original games such as The Sandbox, Crazy Kings, and Crazy Defense Heroes, often incorporating popular intellectual properties like Disney, WWE, and The Walking Dead. With multiple subsidiaries under its umbrella, Animoca Brands operates in partnership with a variety of well-known brands. Additionally, the company has made substantial investments in NFT-related ventures and decentralized projects to pioneer in the development of an open metaverse.

Key Responsibilities

  • Providing concierge services to visitors and employees to ensure a welcoming and supportive atmosphere, including handling mail and deliveries and facilitating guest check-ins. : Responding to employee inquiries and offering assistance in issue resolution. Managing office supplies, courier services, facilities maintenance, security systems, access cards, and vendor relationships for optimized operational efficiency and workplace safety. Assisting in organizing and coordinating company events to enhance employee engagement, managing logistics, setups, and F&B arrangements. Processing invoices and documentation, maintaining monthly expense records, and tracking expenditure. Offering guidance to workplace assistants and overseeing ad-hoc operational tasks when required.
    Executing ad-hoc assignments efficiently and independently.

Required Skills and Qualifications

  • Education: Holding a bachelor's or associate degree in a relevant field.
  • Experience: Demonstrating more than 2 years of experience in customer service, event coordination, or administrative roles, with a track record in managing stakeholders across all organizational levels.
  • Language Skills: Proficiency in written and spoken English, Cantonese, and Mandarin.
  • Computer Skills: Proficient in PC skills, particularly in Google Workspace and Microsoft Office applications.
  • Communication Skills: Excellent verbal and written communication abilities, able to effectively engage and present ideas to diverse stakeholders.
  • Interpersonal Skills: Possessing a warm and approachable demeanor, with a demonstrated ability to perform in a multinational working environment.
Skills Required
Avatar
animocabrandslimited@laborx.com animocabrandslimited@laborx.com
Website
Not specified
Country
Not specified
Description
Not specified
Status

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Remote
About Ubiminds

Ubiminds is a company that values its people and partners with American software product companies to expand their development capabilities. We recruit top talent from Brazil to support our clients’ strategy in Latin America, focusing on both high performance and employee experience.

Our Culture

We prioritize people above all else.

Continuous improvement is key to our identity.

Taking ownership and having the right attitude are crucial.

Collaboration is essential for our success.

We uphold high standards of excellence.

Transparency and honesty are foundational principles for us.

Perks & Benefits

Work in an innovative, fast-paced environment and interface with leaders from industry-leading companies.

Leverage a network of partners and allies to translate effort into revenue.

Choose between remote work or the office, as we are a geographically dispersed team.

Provided with a MacBook for work.

Enjoy snacks, soft drinks, and beverages at our headquarters.

About the Role

We are seeking a proactive, empathetic, and business-savvy professional to join our Delivery Team as a Delivery Manager.

As a vital team member, you will serve as a strategic partner to clients as well as a trusted point of contact for our employees, ensuring exceptional experiences all around. Your primary responsibility will be to understand, track, and communicate the impact of our consultants’ work to ensure clients recognize the value they receive.

You will play a pivotal role in client relations, focusing on enhancing their experiences. Working closely with People teams, you will also assist in account growth by providing valuable insights in collaboration with Account Managers. This position demands a consultative mindset, along with robust relationship management and communication skills.

Duties

Client Relationship & Value Delivery

Cultivate strong relationships and serve as the primary contact for delivery matters.

Lead recurring client meetings to ensure alignment, transparency, and satisfaction.

Clearly articulate the business impact and value generated by consultants.

Delivery Excellence & Value Tracking

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Track delivery health and proactively identify and address risks.

Provide visibility into results, outcomes, and overall impact.

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Establish trust with consultants through regular check-ins and ongoing support.

Recognize early signs of disengagement or attrition risk, and take proactive measures.

Collaborate with People teams to develop and implement retention strategies.

Risk & Issue Management

Identify and address risks associated with performance, engagement, and satisfaction.

Navigate complex situations and mediate conflicts between clients and consultants.

Escalate issues promptly for effective resolution.

Project Management

Oversight of outsourcing projects, ensuring alignment on scope, timelines, and deliverables.

Monitor project progress and proactively mitigate risks.

Maintain stakeholder alignment throughout project lifecycles.

Opportunity Identification & Growth Support

Recognize expansion opportunities within existing accounts.

Share insights with Account Managers to bolster growth strategies.

Contribute to fostering enduring partnerships through consistent value delivery.

Cross-functional Collaboration

Collaborate with Talent, People, and Account teams to ensure alignment.

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Requirements

Mandatory Skills

Fluency in English and Portuguese.

Background in Project Management, Client Success, or Account Management, preferably in tech-related fields.

Strong ability to understand and communicate business impact effectively.

Outstanding communication, interpersonal, and stakeholder management skills.

Proven track record in problem-solving and conflict resolution.

Ability to manage multiple priorities effectively in a fast-paced environment.

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Experience with staff augmentation or distributed teams.

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Account Managers oversee account growth and expansion.

Talent Acquisition manages recruitment and pipeline development.

Project Managers oversee delivery visibility, client relationships, and retention, serving as the liaison between clients and consultants.

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