Account Manager

Australia Plains, Australia
Full time
Office
Compensation is not specified
Role
Account Manager
Description

ABOUT US

Localcoin, established in 2017 in Toronto, aims to simplify the process of buying or selling digital currencies globally. Our ambition is to integrate digital currency into the mainstream financial market by partnering with top corporate and franchised retail establishments. With Bitcoin ATM terminals situated across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the largest provider in Canada.

At Localcoin, we believe everyone should have access to cryptocurrency and a thorough grasp of blockchain technology. Join our growing team of talented individuals who foster learning, growth, and career advancement.

THE ROLE

Localcoin is seeking an Account Manager in Sydney, Australia, responsible for nurturing existing partner relationships across franchise and independent businesses. The position, based in Sydney, operates on a hybrid work model and reports to the National Sales Manager (APAC). Limited travel across Australia may be necessary. As an Account Manager, you will maintain current retail partner relationships, strengthen the Localcoin brand in Australia, and lead the onboarding process for new retailers.

WHAT YOU’LL BE DOING

  • Onboard and manage retail partner relationships effectively, identifying opportunities for growth
  • Educate clients on Localcoin products/services in retail settings
  • Provide high-quality support to retail partners, addressing concerns promptly and professionally
  • Handle inquiries regarding retail partner contracts, such as ownership changes or renovations
  • Identify business expansion opportunities with existing partners by understanding their needs
  • Collaborate with operations, sales, and finance teams to ensure system updates reflect changes with retail partners
  • Conduct in-person meetings at client sites for various purposes like dispute resolution and contract renewals
  • Complete contract renewals with existing partners, including negotiation, to maximize client retention
  • Stay informed on client trends, organizational structures, financials, and industry competition
  • Strive to meet monthly targets and KPIs

WHAT WE’RE LOOKING FOR

  • At least 3 years of B2B account management experience
  • Proficiency with CRM tools like Salesforce and HubSpot
  • Customer-centric approach with excellent listening, negotiation, and problem-solving skills
  • Strong communication abilities across various channels
  • Familiarity with Microsoft Office applications
  • Readiness to perform in a dynamic, high-growth culture
  • Track record of meeting or exceeding quarterly and annual targets
  • Interest and knowledge in the cryptocurrency market
  • Possession of a valid driver’s license and vehicle access

WHAT YOU’LL LOVE ABOUT US

  • Competitive Salary
  • Hybrid Work Environment
  • Professional Development Opportunities
  • Team Culture & Events
  • Impactful Work

Localcoin is dedicated to constructing a diverse team. Inclusivity enhances our work quality. Accommodation requests in the recruitment process should be directed to the talent team or careers@localcoinatm.com.

Skills Required
Avatar
Localcoin
Company size
Not specified
Location
United States
Description
Not specified

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