Analyst, Client Onboarding
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Who We Are:
We at Galaxy focus on creating products and services to facilitate global investment in economic progress. Our belief is that crypto and blockchain advancements will revolutionize and enhance various aspects of the global economy. Our vision encompasses a society where the flow of value and ownership mirrors that of information. Galaxy is a key player in digital assets and blockchain, aiding institutions, startups, and individuals in navigating the crypto economy. As a highly capitalized and reputable company in the sector, we offer specialized platform solutions to cater to the digitally native ecosystem through three cohesive business operations: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our diverse offerings include trading, lending, strategic advisory services, institutional-grade investment solutions, bitcoin mining, hosting services, network validator services, and enterprise custodial technology development. Spearheaded by our CEO and Founder Michael Novogratz, our team consists of crypto enthusiasts and seasoned industry professionals focusing on shaping the future of finance and Web3. The company is headquartered in New York City, with a global presence across North America, Europe, and Asia.
What We Value:
We are a team of individuals with diverse backgrounds and rapid decision-making abilities working together to drive growth in the global economy. We are seeking individuals who excel in a community of achievers and innovators, embodying high performance, embracing clear feedback, and prioritizing our mission.
- Pursue Excellence.
- Priority Given to Effectiveness.
- Strong Alignment, Flexible Execution.
- Encourage Transparent Disagreements.
- Champion Independent Decision-Making.
- Build Exceptional Teams.
Who You Are:
We are in search of a Client Onboarding Analyst to actively contribute to the client onboarding process from initiation to completion. The ideal candidate is a goal-oriented, methodical problem-solver with the ability to adapt swiftly. They should have prior experience in financial services, a grasp of Customer Due Diligence/AML/KYC requirements, and a deep interest in the crypto landscape.
This role is based in the NYC office.
What You’ll Do:
- Collaborate with Compliance, Credit, Legal, and Tax teams to onboard new clients while delivering exceptional customer service and simplifying the process
- Update and maintain Onboarding Desktop Procedures to align with continuous business growth
- Assist in monitoring metrics and provide reports to key stakeholders on the onboarding pipeline and statistics
- Manage high-priority tasks from various teams across multiple locations
- Resolve escalated issues from diverse clients
- Engage with teams locally and globally to facilitate knowledge exchange
- Participate in enhancing and testing the Client Onboarding portal
What We’re Looking For:
- Preferably a Bachelor's degree or equivalent
- Experience in Onboarding/AML/KYC from an institutional perspective
- 3+ years of client onboarding expertise
Bonus Points:
- Proficiency within a financial institution in a client onboarding role (Operations, Client Service, or Implementation)
- Interest and familiarity with cryptocurrencies
What We Offer:
- Competitive base salary and discretionary bonus
- Flexible Time Off
- Paid Company Holidays
- Company-paid health benefits for employees, partners, and dependents
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling through Ginger
- Learning opportunities in the Crypto industry
- Daily office snacks
- Dynamic, enterprising, and supportive colleagues
- Employee Resource Groups
Join us in our quest to redefine economic standards.
The base salary range specified will be determined by candidate experience, proficiency, and the local market. Final compensation is influenced by various factors such as expertise and experience. Our compensation philosophy encompasses competitive base salary, annual bonus, and equity bonuses.
Galaxy is committed to fostering diversity and providing equal employment opportunities to all employees and job applicants without bias based on age, race, color, creed, religion, gender identity/expression, sexual orientation, marital status, ancestry, disability, military/veteran status, genetic information, or any other protected characteristic. We strive to accommodate qualified applicants with disabilities and undertake reasonable measures to facilitate their application process and interviews. Contact careers@galaxy.com for assistance if needed.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.