Analyst, Client Onboarding
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Who We Are:
We at Galaxy focus on creating products and services to facilitate global investment in economic progress. Our belief is that crypto and blockchain advancements will revolutionize and enhance various aspects of the global economy. Our vision encompasses a society where the flow of value and ownership mirrors that of information. Galaxy is a key player in digital assets and blockchain, aiding institutions, startups, and individuals in navigating the crypto economy. As a highly capitalized and reputable company in the sector, we offer specialized platform solutions to cater to the digitally native ecosystem through three cohesive business operations: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our diverse offerings include trading, lending, strategic advisory services, institutional-grade investment solutions, bitcoin mining, hosting services, network validator services, and enterprise custodial technology development. Spearheaded by our CEO and Founder Michael Novogratz, our team consists of crypto enthusiasts and seasoned industry professionals focusing on shaping the future of finance and Web3. The company is headquartered in New York City, with a global presence across North America, Europe, and Asia.
What We Value:
We are a team of individuals with diverse backgrounds and rapid decision-making abilities working together to drive growth in the global economy. We are seeking individuals who excel in a community of achievers and innovators, embodying high performance, embracing clear feedback, and prioritizing our mission.
- Pursue Excellence.
- Priority Given to Effectiveness.
- Strong Alignment, Flexible Execution.
- Encourage Transparent Disagreements.
- Champion Independent Decision-Making.
- Build Exceptional Teams.
Who You Are:
We are in search of a Client Onboarding Analyst to actively contribute to the client onboarding process from initiation to completion. The ideal candidate is a goal-oriented, methodical problem-solver with the ability to adapt swiftly. They should have prior experience in financial services, a grasp of Customer Due Diligence/AML/KYC requirements, and a deep interest in the crypto landscape.
This role is based in the NYC office.
What You’ll Do:
- Collaborate with Compliance, Credit, Legal, and Tax teams to onboard new clients while delivering exceptional customer service and simplifying the process
- Update and maintain Onboarding Desktop Procedures to align with continuous business growth
- Assist in monitoring metrics and provide reports to key stakeholders on the onboarding pipeline and statistics
- Manage high-priority tasks from various teams across multiple locations
- Resolve escalated issues from diverse clients
- Engage with teams locally and globally to facilitate knowledge exchange
- Participate in enhancing and testing the Client Onboarding portal
What We’re Looking For:
- Preferably a Bachelor's degree or equivalent
- Experience in Onboarding/AML/KYC from an institutional perspective
- 3+ years of client onboarding expertise
Bonus Points:
- Proficiency within a financial institution in a client onboarding role (Operations, Client Service, or Implementation)
- Interest and familiarity with cryptocurrencies
What We Offer:
- Competitive base salary and discretionary bonus
- Flexible Time Off
- Paid Company Holidays
- Company-paid health benefits for employees, partners, and dependents
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling through Ginger
- Learning opportunities in the Crypto industry
- Daily office snacks
- Dynamic, enterprising, and supportive colleagues
- Employee Resource Groups
Join us in our quest to redefine economic standards.
The base salary range specified will be determined by candidate experience, proficiency, and the local market. Final compensation is influenced by various factors such as expertise and experience. Our compensation philosophy encompasses competitive base salary, annual bonus, and equity bonuses.
Galaxy is committed to fostering diversity and providing equal employment opportunities to all employees and job applicants without bias based on age, race, color, creed, religion, gender identity/expression, sexual orientation, marital status, ancestry, disability, military/veteran status, genetic information, or any other protected characteristic. We strive to accommodate qualified applicants with disabilities and undertake reasonable measures to facilitate their application process and interviews. Contact careers@galaxy.com for assistance if needed.
Snr Customer Success Analyst (with DeFi/Crypto)
US Based Customer Support Associate
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Member Relations Executive
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Digital Marketing
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
SMM manager (for Lending Defi)
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin