Analyst, Client Onboarding
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Who We Are:
We at Galaxy focus on creating products and services to facilitate global investment in economic progress. Our belief is that crypto and blockchain advancements will revolutionize and enhance various aspects of the global economy. Our vision encompasses a society where the flow of value and ownership mirrors that of information. Galaxy is a key player in digital assets and blockchain, aiding institutions, startups, and individuals in navigating the crypto economy. As a highly capitalized and reputable company in the sector, we offer specialized platform solutions to cater to the digitally native ecosystem through three cohesive business operations: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our diverse offerings include trading, lending, strategic advisory services, institutional-grade investment solutions, bitcoin mining, hosting services, network validator services, and enterprise custodial technology development. Spearheaded by our CEO and Founder Michael Novogratz, our team consists of crypto enthusiasts and seasoned industry professionals focusing on shaping the future of finance and Web3. The company is headquartered in New York City, with a global presence across North America, Europe, and Asia.
What We Value:
We are a team of individuals with diverse backgrounds and rapid decision-making abilities working together to drive growth in the global economy. We are seeking individuals who excel in a community of achievers and innovators, embodying high performance, embracing clear feedback, and prioritizing our mission.
- Pursue Excellence.
- Priority Given to Effectiveness.
- Strong Alignment, Flexible Execution.
- Encourage Transparent Disagreements.
- Champion Independent Decision-Making.
- Build Exceptional Teams.
Who You Are:
We are in search of a Client Onboarding Analyst to actively contribute to the client onboarding process from initiation to completion. The ideal candidate is a goal-oriented, methodical problem-solver with the ability to adapt swiftly. They should have prior experience in financial services, a grasp of Customer Due Diligence/AML/KYC requirements, and a deep interest in the crypto landscape.
This role is based in the NYC office.
What You’ll Do:
- Collaborate with Compliance, Credit, Legal, and Tax teams to onboard new clients while delivering exceptional customer service and simplifying the process
- Update and maintain Onboarding Desktop Procedures to align with continuous business growth
- Assist in monitoring metrics and provide reports to key stakeholders on the onboarding pipeline and statistics
- Manage high-priority tasks from various teams across multiple locations
- Resolve escalated issues from diverse clients
- Engage with teams locally and globally to facilitate knowledge exchange
- Participate in enhancing and testing the Client Onboarding portal
What We’re Looking For:
- Preferably a Bachelor's degree or equivalent
- Experience in Onboarding/AML/KYC from an institutional perspective
- 3+ years of client onboarding expertise
Bonus Points:
- Proficiency within a financial institution in a client onboarding role (Operations, Client Service, or Implementation)
- Interest and familiarity with cryptocurrencies
What We Offer:
- Competitive base salary and discretionary bonus
- Flexible Time Off
- Paid Company Holidays
- Company-paid health benefits for employees, partners, and dependents
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling through Ginger
- Learning opportunities in the Crypto industry
- Daily office snacks
- Dynamic, enterprising, and supportive colleagues
- Employee Resource Groups
Join us in our quest to redefine economic standards.
The base salary range specified will be determined by candidate experience, proficiency, and the local market. Final compensation is influenced by various factors such as expertise and experience. Our compensation philosophy encompasses competitive base salary, annual bonus, and equity bonuses.
Galaxy is committed to fostering diversity and providing equal employment opportunities to all employees and job applicants without bias based on age, race, color, creed, religion, gender identity/expression, sexual orientation, marital status, ancestry, disability, military/veteran status, genetic information, or any other protected characteristic. We strive to accommodate qualified applicants with disabilities and undertake reasonable measures to facilitate their application process and interviews. Contact careers@galaxy.com for assistance if needed.
Call Center Operator Needed | US Based Native English
We are looking for confident, communicative individuals with a native-level English accent, preferably American (US), to join our remote call center team.
Requirements:
Native or native-level English speaker (US accent preferred)
Excellent communication and conversation skills
Comfortable speaking on the phone
Reliable internet connection and a quiet working environment
Professional and friendly attitude
Compensation:
Fixed payment of $15 per completed call
Flexible schedule
Remote work
If you have a clear, natural English accent and enjoy talking to people, we'd love to hear from you.
To apply, send us a short voice recording introducing yourself along with your contact information.
Travaillez à domicile en tant que opérateur de chat
Vous cherchez un emploi offrant une flexibilité totale en termes d'horaires et le confort du travail à domicile ?
Avec une rémunération compétitive et garantie, cette opportunité pourrait être parfaite pour vous.
Rejoignez E-Moderators en tant que Modérateur/Modératrice de Chat et profitez du travail à distance selon vos propres conditions.
Votre rôle :
• Surveiller les conversations dans des salons de discussion en ligne afin de garantir un environnement respectueux et accueillant.
• Identifier, gérer et signaler les messages hors sujet ou inappropriés.
Ce que nous offrons :
• Horaires flexibles avec des options à temps partiel et à temps plein.
• Formation gratuite et un soutien continu pour vous aider à réussir.
• Rémunération hebdomadaire compétitive et garantie.
Exigences :
• Maîtrise du français de niveau natif et solide connaissance culturelle de la France, du Canada, et de la Belgique.
• Être en âge légal de travailler.
• Un ordinateur fiable et une connexion Internet stable.
• De solides compétences en communication et un haut niveau d'empathie.
Vous souhaitez rejoindre notre équipe ?
Director of BD & Strategic Partnerships
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
Business development Manager
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
A few things about the community:
• Signals focused only on FX & XAUUSD
• Consistent average accuracy around ~78%
• Clear risk management & lot sizing shared with every setup
• Priority is always capital protection, not overtrading
• Everything is public so anyone can track performance in real time for as long as they want
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
• Understand traders, not just traffic
• Can grow communities ethically and sustainably
• Know how to position transparency as a strength (not fake luxury marketing)
• Have experience with Telegram / Instagram / Reddit / Trading communities
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
Thanks in advance 🙏
Happy to share more details in DMs.
Support Agent
We are particularly interested in candidates with prior experience in customer support or the crypto industry, as this will be considered a strong advantage, proficiency in additional languages (such as Russian) will also be considered an advantage.. If you are proactive, detail-oriented, and comfortable working in a fast-paced environment, we would love to hear from you.