Customer Experience Associate with Dutch and English (Phone Support), Bulgaria

Job Responsibilities:

• Act with honesty, integrity, and knowledge to uphold the Company’s culture, values, and mission.
• Manage incoming and outgoing communications with customers, addressing their needs and providing solutions.
• Identify and assess customer requirements to ensure satisfaction.
• Resolve product or service issues by understanding the problem, offering appropriate solutions, and following up for resolution.
• Adhere to communication procedures and guidelines for internal and external interactions.
• Meet personal and team targets set for customer service.
• Update and maintain customer records, making recommendations for products or services when applicable.
• Prepare reports on products or services based on customer feedback.
• Collaborate with team members and other departments to deliver effective customer service.
• Adapt to changes and actively engage customers to ensure a positive experience.
• Perform any other tasks related to customer support duties.

Job Requirements:

• Hold a High school Diploma based in Sofia.
• Prior experience in a customer support role is essential; fintech experience is beneficial but not compulsory.
• Possess a good understanding of the Company’s business, technical aspects, financial operations, and organizational structure.
• Demonstrate effective communication skills and the ability to interact with individuals at all levels.
• Exhibit strong organizational, decision-making, and problem-solving skills, along with the capacity to work independently or in a team.
• Encompass qualities like integrity, initiative, perseverance, discretion, and respect for others’ rights.
• Show interest in financial technologies and possess the motivation to excel in the role.
• Fluent in both English and Dutch languages, with excellent computer literacy skills.

Benefits:

• Competitive salary offered.
• Comprehensive medical insurance package with coverage extended to dependents.
• Generous annual leave entitlement, including birthday and work anniversary leave.
• Flexibility in work schedule and options for hybrid or remote work arrangements.
• Opportunities for internal mobility to explore diverse career alternatives.
• Work perks include the provision of a company visa card.
• Varied benefits packages available depending on regional requirements.

About Crypto.com:

Established in 2016, Crypto.com caters to over 150 million customers, becoming the world's fastest-growing global cryptocurrency platform. The company envisions making cryptocurrency accessible to everyone through innovation and fostering a fair digital ecosystem. Committed to security, privacy, and compliance, Crypto.com aims to empower the next generation of innovators and entrepreneurs.

Crypto.com is an equal opportunities employer, dedicated to fostering an inclusive environment that values diversity. The company encourages applications from candidates with diverse backgrounds, perspectives, and skill sets to strengthen the team.

Personal data shared by applicants will solely be used for recruitment purposes.