Customer Experience Associate with English (Day Shift)
Join the Future of Prediction Markets.
A rapidly expanding company in the prediction market sector, OG.com, regulated by CFTC and powered by leading technology. Known for facilitating trading in sports, cultural events, and politics. Transforms real-world events into vibrant markets, providing users with an engaging channel to partake in shaping moments making headlines.
About the Role
Seeking a dynamic Customer Experience Associate to embody the welcoming persona of OG.com. Responsible for aiding users in platform navigation, fostering confidence in trading, and playing a pivotal role in ensuring exceptional user experiences in a period of rapid expansion.
Responsibilities
- Managing incoming and outgoing contacts with potential and existing customers.
- Identifying and fulfilling customer needs to ensure satisfaction.
- Resolving issues related to products or services by understanding customer concerns and providing effective solutions.
- Adhering to communication standards and guidelines for interactions with both internal and external customers.
- Achieving personal and team performance targets.
- Updating and managing customer records.
- Providing product or service recommendations to management based on customer insights.
- Contributing to team objectives and collaborating with other functions to enhance customer service.
- Handling modifications and actively engaging customers.
Requirements
- High School Diploma or equivalent.
- Previous experience in customer support or customer-facing roles.
- Background in sports or prediction markets viewed favorably.
- Strong written and verbal communication abilities in English.
- Proficient computer skills and willingness to adapt to new technologies.
- Effective communication, empathy, and adept problem-solving knack.
- Comfortable in a fast-paced, dynamic work environment.
- Strong analytical skills coupled with quick decision-making capabilities.
- Organized with the ability to work independently while being a valuable team player.
- Integrity, discretion, initiative, and perseverance.
- Respectful attitude valuing the dignity and rights of all employees and customers.
- Genuine interest and motivation in the FinTech industry.
Are you ready to embark on this exciting journey with us?
Opportunities for growth, innovation, and collaboration within a talented and supportive team. Encouraging a forward-thinking and proactive work environment with emphasis on personal and professional development.
Benefits
- Competitive salary
- Comprehensive medical insurance for employees and dependents
- Generous annual leave including birthday and work anniversary days
- Career development opportunities through the internal mobility program
- Work perks including the crypto.com visa card upon joining
About OG.com
OG.com is revolutionizing prediction markets as a burgeoning platform, backed by cutting-edge technology, providing users a unique trading experience on real-world outcomes across diverse events. With a focus on user interaction, OG.com is reshaping the relationship between individuals and news, sports, and probabilities.
OG.com is an equal opportunity employer committed to fostering a diverse and inclusive work environment. Encourages applications from candidates with varied backgrounds and perspectives to enrich the team. Personal data shared during the recruitment process will only be utilized for recruitment purposes.
Application material may be subject to analysis by artificial intelligence tools for optimization during the review process. These tools aid the recruitment team without replacing human judgment in final hiring decisions. For more information on data handling, reach out to us directly.

