Customer Support Specialist - Russian & English Speaking

Status
Paris, France
Full time
Hybrid
Compensation is not specified
Role
Customer service
Description

We are dedicated to democratizing access to digital assets and ensuring their security for all. Join us on this important mission.

Established in 2014, Ledger serves as the global platform for Web3 and digital assets. Our Ledger Nanos secure over 20% of the world's crypto assets. With offices in various countries, we have a team of over 500 professionals working on innovative products and services to enable individuals and businesses to securely manage, trade, and store crypto assets. Ledger's hardware wallets have reached over 6 million units sold in 200 countries.

At Ledger, we embody core values like Pragmatism, Audacity, Commitment, Trust, and Transparency. Our company thrives on being customer-centric and constantly seeks feedback to enhance our offerings.

As a part of the Customer Support team, your primary responsibility will be to serve as the initial point of contact between customers and the Ledger team. You will deliver prompt and effective technical support to ensure customer satisfaction. Queries will revolve around Ledger products and services, necessitating empathy and patience to assist customers at all stages of their learning curve.

Your responsibilities:

  • Ensure customer satisfaction through timely responses to inquiries
  • Provide clear and concise communication, documenting service tickets and ensuring issues are resolved
  • Recognize recurrent support patterns and product issues, offering insights to the product team
  • Recommend enhancements to knowledge base articles and support materials to reduce common inquiries
  • Collaborate with various teams such as R&D, Legal, and Marketing to resolve escalated support issues
  • Engage in global events and stay abreast of crypto trends and Ledger products

Desired qualifications:

  • Previous experience in customer support or customer-facing roles
  • Dedication to a "Customer First" approach
  • Strong interest in cryptocurrencies and blockchain technology
  • Excellent English and Russian verbal and written communication skills
  • Ability to understand hardware and software products and evaluate technical data
  • Proficiency in Google Docs, Sheets, Slides, and Microsoft Excel and PowerPoint
  • Experience with Zendesk or Salesforce is a plus

Benefits for you:

  • Stock options to align your success with the company's growth
  • Hybrid work policy for flexibility
  • Social events, snacks, and beverages
  • Comprehensive health insurance coverage
  • Personal development opportunities, coaching, and fitness programs
  • Five weeks of annual paid leave, in addition to national holidays
  • Access to high-performance office equipment and gadgets
  • Transportation reimbursement and employee discounts on products

We are committed to being an equal opportunity employer, embracing diversity and inclusivity across gender, ethnicity, religion, sexual orientation, social status, disability, and age.

Skills Required
Avatar
Ledger
Company size
Not specified
Location
United States
Description
Not specified
Status

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