Director of Customer Success
Status
United States
Full time
Remote
Compensation is not specified
Role
CTO
Description
We are looking for a hands-on individual to take on the role of Director of Customer Success. This key position within the customer success team involves collaborating directly with our founders to oversee payroll operations with token grants, as well as develop and influence our customer success strategy. The primary focus will be on ensuring our customers meet their desired goals, driving adoption, retention, and expansion.
The ideal candidate should excel in a startup setting and be prepared to engage in daily activities to guarantee client contentment. A background in payroll, preferably with experience in managing payroll across multiple countries, is an essential requirement for this role. This position presents significant opportunities for growth and learning as we embark on a new and exciting phase of our company.
Key Responsibilities
- Serve as the initial contact for clients, handling payroll-related inquiries and resolving routine issues.
- Guide clients through the onboarding process, ensuring a seamless transition to our payroll services.
- Assist in resolving payroll discrepancies or errors by collaborating with internal teams and local payroll partners for swift resolutions.
- Lead customer implementations and high-level engagements.
- Execute QBRs, pinpoint potential customer growth opportunities, enhance product adoption among customers, and drive customer retention.
- Aid in payroll processing for employees, ensuring precise wage calculations, deductions, and compliance with local regulations.
- Coordinate with stakeholders to ensure accurate payroll execution that adheres to country-specific laws. This encompasses handling payroll submissions, such as salary adjustments, bonuses, and deductions.
- Manage daily troubleshooting of client issues, provide hands-on support, and address more complex matters as the senior client contact.
- Work closely with founders, engineering, product, finance, legal, and payroll teams to integrate customer success programs proficiently.
- Provide assistance on miscellaneous tasks and projects as necessary within our fast-paced startup environment.
Qualifications
- Minimum of 5 years of payroll experience.
- Prior involvement with startups is mandatory.
- Demonstrate a creative problem-solving approach and capability.
- Possess exceptional written and verbal communication skills.
- Display enthusiasm for learning and a drive to succeed.
Benefits & Compensation
- Embrace a remote-first work culture.
- Enjoy flexible working hours.
- Receive a competitive salary and benefits package.
- Eligible for equity participation based on performance.
- Furnished with an Apple laptop.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Albert Aria
Social media manager
Full time
Remote
Just as the job description say's, you will work as a social media manager, and help me meet daily target's without fail. You must show your willingness to work
Payment in Crypto
Sze Nexya
Discord Community Moderator (Web3/Gaming)
Full time
Remote
We are seeking experienced Discord Moderators to join the HolyVerse team as we transition into Season 2. HolyVerse is a Sci-Fi ecosystem featuring NFT planets, resource generation, and competitive racing.Responsibilities:Maintain a positive, hype atmosphere in the server.Manage support tickets and assist new members.Monitor chat to prevent FUD, spam, and scams.Collaborate with the CM and Founder for community events.Requirements:Proven experience moderating Web3 or NFT gaming servers.Deep understanding of Discord safety and bot management.Ability to work flexible 4–6 hour shifts.ADD me on discord ; strawberryloli554
Payment in Crypto
0x Vertex
Part-Time Support in Mexico | Chile | Colombia
Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.
Ubiminds
Recruiter PL
Brazil
Brazil
Full time
Remote
About Ubiminds
Ubiminds is a company focused on putting people first and collaborating with American software product companies to expand their development capabilities. We select top talent from Brazil to assist in our clients' strategies in LATAM, emphasizing high performance along with a strong emphasis on the employee experience.
Our Culture
Prioritizing People: Our team comes first.
Embracing Challenges: We believe in continuous improvement.
Taking Ownership: We value responsibility and a proactive mindset.
Teamwork: Success comes from working together.
Excellence: We maintain high standards.
Transparency: We believe in honesty and openness.
Perks & Benefits
Global Exposure: Opportunity to enhance English skills and learn international hiring standards.
Culture of Care: A workplace that values transparency and employee well-being.
Tech Recruitment Expertise: Involvement in IT Recruitment to develop valuable skills.
Flexibility & Balance: A work environment that supports work-life balance.
Direct Impact: Contributing to the growth and quality of our team.
Remote Work: Flexibility to work from anywhere.
Continuous Development: Encouragement for ongoing education and language improvement.
Key Responsibilities
Manage full recruitment process for Core Team positions.
Provide support for technology roles, aiding in finding specialized profiles for projects.
Conduct screenings, interviews, and align profiles with hiring managers.
Conduct interviews in English to assess fluency and cultural fit.
Uphold high-quality candidate experience throughout the recruitment process.
Contribute to Employer Branding efforts.
Support employee engagement programs for a positive organizational culture.
Assist with People Operations and general HR tasks during low recruitment phases.
Requirements
Advanced/Fluent English proficiency for effective communication.
Previous experience in Recruitment and Selection.
Please note that select AI tools may be used in parts of the hiring process, assisting the recruitment team but not substituting human decision-making. Final hiring decisions are made by humans. If you require more information on data processing, please reach out.
Ubiminds is a company focused on putting people first and collaborating with American software product companies to expand their development capabilities. We select top talent from Brazil to assist in our clients' strategies in LATAM, emphasizing high performance along with a strong emphasis on the employee experience.
Our Culture
Prioritizing People: Our team comes first.
Embracing Challenges: We believe in continuous improvement.
Taking Ownership: We value responsibility and a proactive mindset.
Teamwork: Success comes from working together.
Excellence: We maintain high standards.
Transparency: We believe in honesty and openness.
Perks & Benefits
Global Exposure: Opportunity to enhance English skills and learn international hiring standards.
Culture of Care: A workplace that values transparency and employee well-being.
Tech Recruitment Expertise: Involvement in IT Recruitment to develop valuable skills.
Flexibility & Balance: A work environment that supports work-life balance.
Direct Impact: Contributing to the growth and quality of our team.
Remote Work: Flexibility to work from anywhere.
Continuous Development: Encouragement for ongoing education and language improvement.
Key Responsibilities
Manage full recruitment process for Core Team positions.
Provide support for technology roles, aiding in finding specialized profiles for projects.
Conduct screenings, interviews, and align profiles with hiring managers.
Conduct interviews in English to assess fluency and cultural fit.
Uphold high-quality candidate experience throughout the recruitment process.
Contribute to Employer Branding efforts.
Support employee engagement programs for a positive organizational culture.
Assist with People Operations and general HR tasks during low recruitment phases.
Requirements
Advanced/Fluent English proficiency for effective communication.
Previous experience in Recruitment and Selection.
Please note that select AI tools may be used in parts of the hiring process, assisting the recruitment team but not substituting human decision-making. Final hiring decisions are made by humans. If you require more information on data processing, please reach out.
Сrypto.com
Office Administrator, Bulgaria
Sofia, Bulgaria
Sofia, Bulgaria
Full time
Office
We are seeking a dedicated Office Administrator who will play a vital role in managing the front desk and ensuring the smooth operation of our office. The ideal candidate will excel in providing excellent customer service, organizing administrative tasks, and maintaining a secure and welcoming environment for both team members and visitors.
Responsibilities:
Front Desk Management
Warmly greet and assist visitors, clients, and staff members professionally.
Handle incoming calls and direct them accordingly.
Keep the front desk area clean and organized.
Register and badge visitors, and notify staff of arrivals.
Assist with general administrative duties like mail distribution and office supply management.
Administrative Support
Help manage general administrative tasks such as mail distribution, package handling, and monitoring office supplies.
Schedule and manage meeting room bookings.
Support ordering processes, handle purchase requests, and manage invoicing.
Coordinate with subcontractors and vendors to ensure compliance with service level agreements.
Aid facilities management team with administrative tasks as needed.
Administer access cards, employee benefits, and swag merchandise.
Make travel arrangements for business trips.
Handle employee requests through the administrative ticketing system.
Security Management
Monitor access control and ensure premises security.
Collaborate with the security team to maintain a safe work environment.
Event Support
Assist in organizing company events, meetings, and conferences.
Provide assistance with catering and logistical arrangements.
Requirements:
High school diploma or higher education.
Previous experience in a similar role preferred.
Strong communication skills in English, both verbal and written.
Proficiency in Microsoft Office and G-Suite.
Proactive, solution-oriented mindset with a positive attitude.
Attention to detail with excellent multitasking abilities.
Ability to adapt to changing priorities in a fast-paced setting.
Demonstrated integrity and dependability.
Please note that we utilize artificial intelligence tools to analyze candidate applications for relevance to the job requirements. These tools support our recruitment team in managing applications efficiently but do not replace human decision-making. Hiring choices are ultimately made by human recruiters based on insights provided by the AI tools and other pertinent information. For further information on data processing, feel free to reach out to us.
Responsibilities:
Front Desk Management
Warmly greet and assist visitors, clients, and staff members professionally.
Handle incoming calls and direct them accordingly.
Keep the front desk area clean and organized.
Register and badge visitors, and notify staff of arrivals.
Assist with general administrative duties like mail distribution and office supply management.
Administrative Support
Help manage general administrative tasks such as mail distribution, package handling, and monitoring office supplies.
Schedule and manage meeting room bookings.
Support ordering processes, handle purchase requests, and manage invoicing.
Coordinate with subcontractors and vendors to ensure compliance with service level agreements.
Aid facilities management team with administrative tasks as needed.
Administer access cards, employee benefits, and swag merchandise.
Make travel arrangements for business trips.
Handle employee requests through the administrative ticketing system.
Security Management
Monitor access control and ensure premises security.
Collaborate with the security team to maintain a safe work environment.
Event Support
Assist in organizing company events, meetings, and conferences.
Provide assistance with catering and logistical arrangements.
Requirements:
High school diploma or higher education.
Previous experience in a similar role preferred.
Strong communication skills in English, both verbal and written.
Proficiency in Microsoft Office and G-Suite.
Proactive, solution-oriented mindset with a positive attitude.
Attention to detail with excellent multitasking abilities.
Ability to adapt to changing priorities in a fast-paced setting.
Demonstrated integrity and dependability.
Please note that we utilize artificial intelligence tools to analyze candidate applications for relevance to the job requirements. These tools support our recruitment team in managing applications efficiently but do not replace human decision-making. Hiring choices are ultimately made by human recruiters based on insights provided by the AI tools and other pertinent information. For further information on data processing, feel free to reach out to us.