Director of Customer Success
Status
United States
Full time
Remote
Compensation is not specified
Role
CTO
Description
We are looking for a hands-on individual to take on the role of Director of Customer Success. This key position within the customer success team involves collaborating directly with our founders to oversee payroll operations with token grants, as well as develop and influence our customer success strategy. The primary focus will be on ensuring our customers meet their desired goals, driving adoption, retention, and expansion.
The ideal candidate should excel in a startup setting and be prepared to engage in daily activities to guarantee client contentment. A background in payroll, preferably with experience in managing payroll across multiple countries, is an essential requirement for this role. This position presents significant opportunities for growth and learning as we embark on a new and exciting phase of our company.
Key Responsibilities
- Serve as the initial contact for clients, handling payroll-related inquiries and resolving routine issues.
- Guide clients through the onboarding process, ensuring a seamless transition to our payroll services.
- Assist in resolving payroll discrepancies or errors by collaborating with internal teams and local payroll partners for swift resolutions.
- Lead customer implementations and high-level engagements.
- Execute QBRs, pinpoint potential customer growth opportunities, enhance product adoption among customers, and drive customer retention.
- Aid in payroll processing for employees, ensuring precise wage calculations, deductions, and compliance with local regulations.
- Coordinate with stakeholders to ensure accurate payroll execution that adheres to country-specific laws. This encompasses handling payroll submissions, such as salary adjustments, bonuses, and deductions.
- Manage daily troubleshooting of client issues, provide hands-on support, and address more complex matters as the senior client contact.
- Work closely with founders, engineering, product, finance, legal, and payroll teams to integrate customer success programs proficiently.
- Provide assistance on miscellaneous tasks and projects as necessary within our fast-paced startup environment.
Qualifications
- Minimum of 5 years of payroll experience.
- Prior involvement with startups is mandatory.
- Demonstrate a creative problem-solving approach and capability.
- Possess exceptional written and verbal communication skills.
- Display enthusiasm for learning and a drive to succeed.
Benefits & Compensation
- Embrace a remote-first work culture.
- Enjoy flexible working hours.
- Receive a competitive salary and benefits package.
- Eligible for equity participation based on performance.
- Furnished with an Apple laptop.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Daniel Luiz
Recruiter, Marketer, Advertiser, Business Developer
Part time
Remote
We are building a company and looking for people who want to grow with it
Open roles
- Marketer
- Business Developer
- Recruiter
- Advertiser
Requirements
- Clear natural English communication without translators or AI
- Professional fast and reliable
- Fluent in your native language
If you want to be part of something early and actually make an impact — reach out
Open roles
- Marketer
- Business Developer
- Recruiter
- Advertiser
Requirements
- Clear natural English communication without translators or AI
- Professional fast and reliable
- Fluent in your native language
If you want to be part of something early and actually make an impact — reach out
Payment in Crypto
Albert Aria
Social media manager
Full time
Remote
Just as the job description say's, you will work as a social media manager, and help me meet daily target's without fail. You must show your willingness to work
Payment in Crypto
Sze Nexya
Discord Community Moderator (Web3/Gaming)
Full time
Remote
We are seeking experienced Discord Moderators to join the HolyVerse team as we transition into Season 2. HolyVerse is a Sci-Fi ecosystem featuring NFT planets, resource generation, and competitive racing.Responsibilities:Maintain a positive, hype atmosphere in the server.Manage support tickets and assist new members.Monitor chat to prevent FUD, spam, and scams.Collaborate with the CM and Founder for community events.Requirements:Proven experience moderating Web3 or NFT gaming servers.Deep understanding of Discord safety and bot management.Ability to work flexible 4–6 hour shifts.ADD me on discord ; strawberryloli554
Payment in Crypto
0x Vertex
Part-Time Support in Mexico | Chile | Colombia
Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.
Anchorage Digital
Member of Executive Office, Executive Administrative Assistant
United States
United States
Full time
Remote
At Anchorage Digital, our focus is on developing a cutting-edge digital asset platform tailored for institutions diving into the world of crypto investments.
Anchorage Digital stands as a leading crypto platform facilitating institutional involvement in digital assets via services like custody, staking, trading, governance, settlement, and the most advanced security infrastructure in the industry. It is also home to Anchorage Digital Bank N.A., the initial federally chartered crypto bank in the U.S., extending its services to institutions through various offerings domestically and internationally.
The company boasts backing from prominent institutions such as Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation surpassing $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital maintains offices in New York, Porto, Singapore, and Sioux Falls.
We are currently searching for a diligent and organized Executive Administrative Assistant to offer comprehensive support to multiple Executives throughout our business operations. The ideal candidate will thrive in a fast-paced environment, handling frequent changes and competing priorities. Experience supporting senior executives in a high-growth startup setting is preferred for this role, requiring proactive behavior, proficiency in calendar management, project coordination, cross-functional collaboration, and exceptional communication abilities.
Technical Skills required:
Efficient management of complex calendars for various senior executives, including scheduling international meetings effectively.
Coordinating both domestic and international travel arrangements with attention to detail and adherence to company policy.
Accurate processing of expense reports in compliance with guidelines.
Providing general administrative support, including document management, correspondence, and presentation preparation.
Assisting with logistical arrangements for team offsites and special events.
Supporting the planning and execution of NYC-based events if local to the area.
Complexity and Impact of Work:
Excellent organizational and time-management skills, adaptable to changing priorities.
Oversight of project timelines, milestones, and deliverables.
Assistance in planning, executing, and tracking strategic initiatives and projects led by Executives.
Superior communication and interpersonal skills, maintaining professionalism with internal and external stakeholders.
Ability to handle confidential information discreetly.
Organizational Knowledge:
Ensuring alignment of goals, objectives, and initiatives across multiple departments.
Coordination of meetings involving cross-functional teams.
Acting as a link between executives and various departments, facilitating communication effectively.
Communication and Influence:
Prioritizing and scheduling engagements by liaising with stakeholders.
Cultivating a strategic mindset and contributing innovative ideas.
Demonstrating passion and commitment to impactful work.
Qualifications:
Experience as an executive assistant to multiple C-level executives in dynamic environments.
Proficiency in calendar management, travel coordination, and expense reporting software.
Problem-solving skills, proactive attitude, and good judgment.
Ability to work independently and as part of a team.
Proficient with Google Workspace and other relevant tools.
Hands-on experience in event logistics, project management, and cross-functional coordination.
Preferred location on the East Coast, proximity to NYC is a bonus.
Additional Points of Interest:
Optional affinity towards the soundtrack of Hamilton.
Anchorage Digital, known as the Anchorage Village internally, brings together top talents from security, financial services, and distributed ledger technology sectors to create the essential infrastructure enabling institutions to engage securely in the evolving digital asset landscape. With a team of over 600 diverse members, a shared goal of building the future of finance unites us.
Anchorage Digital celebrates and values diversity in the workplace, ensuring all individuals feel respected, supported, and connected irrespective of background. The company functions as an Equal Opportunity Employer, dedicated to fair employment practices disregarding varying attributes of individuals.
Privacy protection is paramount at Anchorage Digital, central to maintaining trust and confidence when handling personal and financial information of its clients. Utilization of AI tools is integrated into the hiring process, aiding in application reviews without substituting human judgment. The ultimate hiring decisions remain in human hands, reflecting the company's commitment to ethical recruitment processes.
Anchorage Digital stands as a leading crypto platform facilitating institutional involvement in digital assets via services like custody, staking, trading, governance, settlement, and the most advanced security infrastructure in the industry. It is also home to Anchorage Digital Bank N.A., the initial federally chartered crypto bank in the U.S., extending its services to institutions through various offerings domestically and internationally.
The company boasts backing from prominent institutions such as Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation surpassing $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital maintains offices in New York, Porto, Singapore, and Sioux Falls.
We are currently searching for a diligent and organized Executive Administrative Assistant to offer comprehensive support to multiple Executives throughout our business operations. The ideal candidate will thrive in a fast-paced environment, handling frequent changes and competing priorities. Experience supporting senior executives in a high-growth startup setting is preferred for this role, requiring proactive behavior, proficiency in calendar management, project coordination, cross-functional collaboration, and exceptional communication abilities.
Technical Skills required:
Efficient management of complex calendars for various senior executives, including scheduling international meetings effectively.
Coordinating both domestic and international travel arrangements with attention to detail and adherence to company policy.
Accurate processing of expense reports in compliance with guidelines.
Providing general administrative support, including document management, correspondence, and presentation preparation.
Assisting with logistical arrangements for team offsites and special events.
Supporting the planning and execution of NYC-based events if local to the area.
Complexity and Impact of Work:
Excellent organizational and time-management skills, adaptable to changing priorities.
Oversight of project timelines, milestones, and deliverables.
Assistance in planning, executing, and tracking strategic initiatives and projects led by Executives.
Superior communication and interpersonal skills, maintaining professionalism with internal and external stakeholders.
Ability to handle confidential information discreetly.
Organizational Knowledge:
Ensuring alignment of goals, objectives, and initiatives across multiple departments.
Coordination of meetings involving cross-functional teams.
Acting as a link between executives and various departments, facilitating communication effectively.
Communication and Influence:
Prioritizing and scheduling engagements by liaising with stakeholders.
Cultivating a strategic mindset and contributing innovative ideas.
Demonstrating passion and commitment to impactful work.
Qualifications:
Experience as an executive assistant to multiple C-level executives in dynamic environments.
Proficiency in calendar management, travel coordination, and expense reporting software.
Problem-solving skills, proactive attitude, and good judgment.
Ability to work independently and as part of a team.
Proficient with Google Workspace and other relevant tools.
Hands-on experience in event logistics, project management, and cross-functional coordination.
Preferred location on the East Coast, proximity to NYC is a bonus.
Additional Points of Interest:
Optional affinity towards the soundtrack of Hamilton.
Anchorage Digital, known as the Anchorage Village internally, brings together top talents from security, financial services, and distributed ledger technology sectors to create the essential infrastructure enabling institutions to engage securely in the evolving digital asset landscape. With a team of over 600 diverse members, a shared goal of building the future of finance unites us.
Anchorage Digital celebrates and values diversity in the workplace, ensuring all individuals feel respected, supported, and connected irrespective of background. The company functions as an Equal Opportunity Employer, dedicated to fair employment practices disregarding varying attributes of individuals.
Privacy protection is paramount at Anchorage Digital, central to maintaining trust and confidence when handling personal and financial information of its clients. Utilization of AI tools is integrated into the hiring process, aiding in application reviews without substituting human judgment. The ultimate hiring decisions remain in human hands, reflecting the company's commitment to ethical recruitment processes.