Director of Customer Success
Status
United States
Full time
Remote
Compensation is not specified
Role
CTO
Description
We are looking for a hands-on individual to take on the role of Director of Customer Success. This key position within the customer success team involves collaborating directly with our founders to oversee payroll operations with token grants, as well as develop and influence our customer success strategy. The primary focus will be on ensuring our customers meet their desired goals, driving adoption, retention, and expansion.
The ideal candidate should excel in a startup setting and be prepared to engage in daily activities to guarantee client contentment. A background in payroll, preferably with experience in managing payroll across multiple countries, is an essential requirement for this role. This position presents significant opportunities for growth and learning as we embark on a new and exciting phase of our company.
Key Responsibilities
- Serve as the initial contact for clients, handling payroll-related inquiries and resolving routine issues.
- Guide clients through the onboarding process, ensuring a seamless transition to our payroll services.
- Assist in resolving payroll discrepancies or errors by collaborating with internal teams and local payroll partners for swift resolutions.
- Lead customer implementations and high-level engagements.
- Execute QBRs, pinpoint potential customer growth opportunities, enhance product adoption among customers, and drive customer retention.
- Aid in payroll processing for employees, ensuring precise wage calculations, deductions, and compliance with local regulations.
- Coordinate with stakeholders to ensure accurate payroll execution that adheres to country-specific laws. This encompasses handling payroll submissions, such as salary adjustments, bonuses, and deductions.
- Manage daily troubleshooting of client issues, provide hands-on support, and address more complex matters as the senior client contact.
- Work closely with founders, engineering, product, finance, legal, and payroll teams to integrate customer success programs proficiently.
- Provide assistance on miscellaneous tasks and projects as necessary within our fast-paced startup environment.
Qualifications
- Minimum of 5 years of payroll experience.
- Prior involvement with startups is mandatory.
- Demonstrate a creative problem-solving approach and capability.
- Possess exceptional written and verbal communication skills.
- Display enthusiasm for learning and a drive to succeed.
Benefits & Compensation
- Embrace a remote-first work culture.
- Enjoy flexible working hours.
- Receive a competitive salary and benefits package.
- Eligible for equity participation based on performance.
- Furnished with an Apple laptop.
Skills Required
Toku
Website
www.toku.comCompany size
Not specified
Location
United States
Description
Not specified
Status
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
Avalanche
Ecosystem Growth Lead, DefAI
Full time
Remote
WHAT YOU WILL DO
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Identify opportunities to collaborate with new and emerging projects that are at the intersection of DeFi and AI
Manage existing project relationships and help teams integrate AI into their offerings and roadmaps
Regularly monitor market for new trends in the AI and DeFi space
Formulate strategies for integrating AI into ecosystem narrative and architecture
Establish role as an active community leader and ambassador on social media, highlight and elevate top community proposals and ideas
Monitor key liquidity and volume metrics, and collaborate both with external partners and internally with marketing to increase awareness
Assist in creating new exchange partnerships and listings for ecosystem projects
Analyze existing market data and provide updates on metrics to key stakeholders
Attend global conferences and coordinate partnership meetings, ensure that product and sales materials are always updated and focused for the applicable opportunity
WHAT YOU WILL BRING
Bachelor's Degree or higher
5+ years of experience within trading or finance preferred
Strong understanding of AI and DeFi, finger on the pulse of new trends in this nascent space
Previous experience with DeFi and/or AI projects
Experience analyzing and assessing market data
Detail-oriented mindset
Great written/verbal communication
Social media presence preferred
Product management/development experience preferred
Salary Range: $159,197 to $198,996
(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location.)
YOU CAN SUBMIT YOUR APPLICATION TO US BY E-MAIL - avax@jobs-offers.com
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
Nahclimited
Operations Manager (Travel Industry)
Taipei, Taiwan
Taipei, Taiwan
Full time
Office
Overview
Our client, a prominent travel service provider with decades of international experience, is looking for an Operations Manager to join their team in Taipei, Taiwan.
Responsibilities
Oversee and manage global tour operations in line with customer and agent needs
Develop and lead the operations team to maintain high standards of quality and efficiency
Collaborate closely with Country Managers, Sales team, and Network Offices
Work with the Head of Operations to optimize manpower and enhance operational efficiency
Track cancellation deadlines and ensure adherence to standard operating procedures
Efficiently handle and resolve customer complaints, while overseeing data analysis processes
Requirements
Bachelor's degree in Business Administration, Supply Chain Management, or Tourism/Hospitality Management
Minimum of 10 years of work experience with at least 5 years in a managerial capacity
Demonstrated experience in team leadership and people management
Strong organizational and problem-solving skills
Excellent communication abilities and a capacity to work autonomously
Mature professional capable of performing effectively in high-pressure environments
Our client, a prominent travel service provider with decades of international experience, is looking for an Operations Manager to join their team in Taipei, Taiwan.
Responsibilities
Oversee and manage global tour operations in line with customer and agent needs
Develop and lead the operations team to maintain high standards of quality and efficiency
Collaborate closely with Country Managers, Sales team, and Network Offices
Work with the Head of Operations to optimize manpower and enhance operational efficiency
Track cancellation deadlines and ensure adherence to standard operating procedures
Efficiently handle and resolve customer complaints, while overseeing data analysis processes
Requirements
Bachelor's degree in Business Administration, Supply Chain Management, or Tourism/Hospitality Management
Minimum of 10 years of work experience with at least 5 years in a managerial capacity
Demonstrated experience in team leadership and people management
Strong organizational and problem-solving skills
Excellent communication abilities and a capacity to work autonomously
Mature professional capable of performing effectively in high-pressure environments